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See what reviewers are saying
We bought from Ellos a futon mattress ”comfort” and had to file a complaint because it was too thin. We received a replacement directly from Karup Design. The new mattress has now been in use for les... See more
Company replied
The bedframe itself looks nice; however, the build quality is poor, and it’s definitely overpriced for what it offers. The bed slats are held together by a cheap strip of fabric, and when I tried to a... See more
Company replied
We made a mistake when building the bed we ordered and had to contact the customer service for spare parts, and we had the best experience! They ended up sending us the spare part for free and helped... See more
Company replied
Company details
Written by the company
Make room for everything that matters, and nothing that doesn’t. At Karup, we design furniture that gives you space - to think, to move, to breathe. Living in a city, space is a rare luxury - so we make every inch count. Our goal is simple: to help you live more freely with less, and to ensure every product delivers the highest value to your home and life.
Contact info
Lollandsvej 4E, 7400, Herning, Denmark
- 97 10 20 00
- mail@karupdesign.com
- www.karupdesign.com
3.5
Average
111 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had an issue with a product and…
I had an issue with a product and wasn’t sure what to expect. The team took my concerns seriously and handled them with care and professionalism. They listened, communicated clearly, and found a fair solution. Really appreciated!
October 29, 2026
Unprompted review
Reply from Karup
Hi Andreea,
Thank you so much for your kind words!
We're really happy to hear that you felt listened to and well taken care of throughout the process. Even when things don't go quite as planned, we always want to make sure our customers feel supported and that we find a good solution together.
We truly appreciate your feedback and are glad we could turn the situation into a positive experience.
All the best,
Team Karup
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Comfort mattress
We bought from Ellos a futon mattress ”comfort” and had to file a complaint because it was too thin. We received a replacement directly from Karup Design. The new mattress has now been in use for less than a year, and it has been uncomfortable the whole time. You can feel the floor or the base through it, and it isn't comfortable to sleep on your side. We are light-built people. I cannot relate to the recommendations given for this mattress. It’s toi thin.. We have maintained the mattress according to the instructions. Turning the mattress is laborious. We concluded that the new one wasn't any better, and we can't sleep on a surface where you can feel everything through it. Is this normal, or have we ended up with two poor products?
October 6, 2026
Unprompted review
Reply from Karup
Hi,
We're really sorry to hear that neither of the mattresses has provided the comfort you expected, especially after already going through a replacement process.
We completely understand your disappointment, particularly as you've followed the care instructions and still haven't experienced the comfort and support you were hoping for.
As your original purchase was made through Ellos, any further claims or complaints regarding the mattress will need to be handled directly by them. We kindly ask you to contact their customer service team, as they are responsible for handling claims related to your purchase.
We truly appreciate you sharing your experience with us, and we'll make sure your feedback about the Comfort futon is taken into consideration.
We hope you and Ellos can find a good solution.
Best regards,
Lajla
karup
Excellent Customer Service
I had to return a product, and Lajla from Karup Design provided outstanding support throughout the entire process. She was incredibly friendly, responsive, and professional—sending return labels promptly, arranging pickup smoothly, and processing my refund quickly. Thank you, Lajla!
August 14, 2026
Unprompted review
Reply from Karup
Hi Dani,
Thank you so much for your lovely review! I’m really happy to hear that Lajla could make the return process easy and straightforward for you from start to finish.
Even when a product needs to come back to us, we want you to feel well taken care of – so your feedback truly means a lot. 🌸
All the best,
Pernille
karup
Kindest costumer service
Kindest costumer service, really helpful team.
August 7, 2026
Unprompted review
Reply from Karup
Hi Lili,
Thank you so much for your kind words! We’re really happy to hear that you felt well taken care of by our team.
All the best,
Lajla
karup
I appreciate the quality of the…
I appreciate the quality of the products and the kindness of the professionnals of this company, wihich I recommend warmly. I needed spare parts, which have been provided in very short time and that is a real plus in customer servicing. Thank-you
May 27, 2026
Unprompted review
Reply from Karup
Thank you for your kind words - and for taking the time to share your experience.
We’re really happy to hear that both the products and the spare parts process lived up to your expectations. Getting the right parts to you quickly should feel easy, and it’s great to know it made a difference.
Enjoy your furniture - and don’t hesitate to reach out if we can help with anything else down the line.
– Pernille
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Wish I would have never bought it
I've had a horrible experience with the Japan Karup bed and the company itself. The item came defective and I decided to return it because of this and also seeing how extremely cheap it is for the price. I remember reading the reviews about how a few planks of wood should not cost $800; I bought it anyways since I liked the design and knew I'd never build something like this myself. After seeing it in person though it became so apparent that this company is a scam. I wont deny the nice designs, but they are making a KILLING from having you put together a few pieces of wood, which by the way the Japan bed requires you to drill nails into the frame without any holes which just seems like something they should be doing not me. I've been trying to return this bed for almost 2 weeks. I've been ping ponged back and forth between their US and Denmark teams. Finally, I was told I have to return the bed myself to UPS. This bed is HEAVY, I don't have a truck, and on their website it says they themselves pick up the bed frames. Dropping it off myself would cost over $200, on top of the $800 I spent. Ridiculous. I would highly advise you to not waste your money.
May 11, 2026
Unprompted review
Looks nice but don't buy it.
Not only are the Danes miserable at the Winter Olympics, they are also abysmal in terms of quality and even worse when it comes to customer service.
The product didn't even last 24 months.
The wood is of poor quality and looks cheap.
The customer service is useless and refuses to take any responsibility. If I didn't have enough to do, I would contact the EU consumer protection.
February 26, 2026
Unprompted review
Reply from Karup
Dear Axel,
We are truly sorry to read about your experience.
That is not the quality we stand for, and not the feeling we want anyone to have after choosing Karup.
Our furniture is made from solid pine, and when cared for correctly it is designed to last for many years. If your product did not hold up as expected, we take that seriously.
We would very much like to look into your case again. Sometimes issues come down to specific use, assembly or material faults, and we always aim to find a fair solution when something is not right.
If you are open to it, please reach out to us directly at mail@karupdesign.com with your order number and photos of the issue. We will review everything carefully.
We cannot change your first impression, but we would appreciate the opportunity to respond properly and see if we can make this right.
Karup
Gives you space
I have retreat bed
I have retreat bed. I give it 2 stars because its really pretty...but otherwise design fail at its finest. Did you guys test this bed before launching? The headboard is a pretty nightmare. If its not against 100% straight wall it starts to wobble and creak and squeak at your every turn. Eventually screws come loose and it sqeaks if you move an arm. I am used of wooden beds and i am aware that they all squeak, but trust me...this is different. Its the deisgn. The headboard is a separate peace fixates on top of the frame with few screws and doesnt reach floor or has its own legs for support...So it really needs straight wall. Now i live in a 300 years old house. Walls are nit straight. Did i ever think it will be a problem? No. But this is why a company needs to test it at few different circumstances to see how it works. Especially at this price point....
Now for me...i will probably have to remove headboard. But you know...i bought it because of that. If i would want a frame and 4 legs i could get local carpenter to do it...
January 29, 2026
Unprompted review
Reply from Karup
Dear Nina
Thank you for taking the time to share such detailed feedback. We truly appreciate you acknowledging the aesthetic of the Retreat bed, and we are genuinely sorry to hear that the functional experience has not lived up to your expectations.
Your comments regarding the headboard construction and its dependence on a straight wall are both fair and clearly explained. Retreat is designed with a wall supported headboard solution, and while it is tested under standard conditions, we fully understand that homes are not always standard. Especially not historic houses with uneven walls. In situations like yours, this can unfortunately lead to movement, noise, and the issues you describe.
We agree that furniture should work well in real life settings, not just ideal ones. Your feedback highlights an important use case, and it is exactly this kind of input we use when reviewing and improving our designs and product information.
We are sorry that the solution you are now considering removes the very element that made you choose the bed in the first place. That is understandably disappointing. While we cannot change the construction after purchase, we would very much like to ensure that your experience and feedback are shared internally with our product and development teams.
Thank you again for your honesty and for taking the time to explain your experience so clearly. Feedback like yours helps us do better.
Kind regards
Karup
Absolute disaster and outrageous excuses – Avoid at all costs!
This company is arguably the worst furniture manufacturer on the market right now. My experience is identical to the other horror stories posted here.
I ordered and paid for a bed on September 28th, 2025, and to this day, it hasn't arrived. What’s even worse is their constant gaslighting. Karup Design repeatedly claims that "they" don't have a problem and that the fault lies solely with the third-party retailers. This is a blatant lie and total arrogance. It is YOUR factory and YOUR product; therefore, it is YOUR responsibility.
Twice I was told the bed had been dispatched, but it was never actually sent because the delivery was "rejected" at the source. It feels like this company is either a financial black hole or they aren't paying their staff, leading to strikes or a total halt in production. There is no other logical explanation for why an order from months ago still hasn't been fulfilled.
To top it all off, looking at other reviews, even the lucky people who eventually receive their furniture after months of waiting often get it broken or in terrible condition.
Save your money and your sanity—stay far away from Karup Design. They are unprofessional, dishonest, and clearly incapable of running a business. Matej Bloksa
September 28, 2025
Unprompted review
Reply from Karup
Dear Matej
Thank you for taking the time to share your experience. We are genuinely sorry to read about your situation and the frustration it has caused. This is not the experience we want anyone to associate with Karup.
In your case, the order was unfortunately not placed directly with us, but through one of our retailers. This means that the retailer is responsible for handling the order, payment, delivery, and the direct customer dialogue, and is therefore the correct party to resolve the matter and see it through to completion.
That said, we take your feedback seriously. Long waiting times, unclear communication, and lack of progress understandably create mistrust, regardless of where in the chain it occurs. The experience you describe is not acceptable, and we use reviews like yours to address issues with our retail partners and improve our collaboration.
We therefore recommend that you contact the retailer where the purchase was made directly, so they can review your order in detail and work towards a resolution. Should any technical clarification be needed from our side, we will of course support them.
Thank you for your honest feedback. It is important to us, even when it is critical.
Kind regards
Karup
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Great customer experience
Great customer experience - fast replies, very friendly... and of course: a great product (Japan bed)!
January 9, 2026
Unprompted review
Reply from Karup
Hi E S,
What a joy to read your words — thank you! We’re so happy you love your Japan bed. Wishing you many relaxed moments ahead — and plenty of space to enjoy them.
Warm regards,
Team Karup
I’ve never seen a service so bad
I’ve never seen a service so bad in my entire life. Truly unbelievable. I’ve also never written a review before, so this says a lot. I’ve ordered a bed in JULY! It arrived in November. And as the long wait wasn’t enough, the pieces were SOOOO badly packaged that they were all damaged. Even broken… then they sent new pieces and, of course, they only arrived today (January). Again, all damaged. Unacceptable. I don’t even have more words. I’m so tired of this situation and of writing emails. Never buying from them again and telling everyone how bad their service is.
January 8, 2026
Unprompted review
Reply from Karup
Hi Inês,
Thank you for sharing your experience. We are genuinely sorry to read how long and frustrating this process has been for you. Receiving damaged parts more than once and having to follow up repeatedly is understandably exhausting and not the experience anyone should have.
We would like to clarify that your purchase was made with our retailer That Cool Living. As they are the seller, they are responsible for the order, delivery, replacements, and all customer communication related to your case. Unfortunately, this also means that we do not have a direct contractual relationship with you and are therefore unable to resolve the case independently.
That said, we want to be transparent that we have, on several occasions, tried to assist by reaching out to the retailer on your behalf in order to help move the situation forward. Ultimately, however, it is necessary for the dialogue and resolution to be handled directly between you and That Cool Living.
We fully agree that the situation you describe is unacceptable, and your feedback has been noted and shared internally, as we take issues related to packaging and product handling very seriously.
We sincerely hope that the retailer will bring this matter to a proper conclusion for you as soon as possible.
Kind regards,
Karup
We received a wrong bedside table - no reaction from the service desk
We received a wrong bedside table. Karup admitted their fault and told us they would solve the problem and give us a new delivery date. After more than 4 weeks - we had still not received a new delivery date. We then contacted the service desk again - and they are not replying to any mails. We have asked for a refund and have had no reaction neither. DO NOT buy here - they do not comply with normal and good business practice - and do not handle errors at all.
September 15, 2025
Unprompted review
Reply from Karup
Hi Jurgen
You are absolutely right – we made a mistake here, and we are truly sorry for the experience you’ve had. You should never have had to wait that long or struggle to get an answer from us.
We already reached out directly to apologize, but we also want to repeat it here: this is on us. The issue came from our new warehouse setup, which unfortunately did not run as smoothly as we had hoped. That’s not your problem – it’s ours.
We’re working on getting this fixed so future customers won’t face the same situation. Thank you for your patience – and for pointing out where we failed.
Best regards,
Team Karup Design
Three Years with the KARUP Roots 90: A Love Story Gone Beige
I bought the KARUP Roots 90 chair about three years ago, seduced by its minimalist charm and “design” promise. Fast forward to today, and the green fabric has gracefully faded into a soft yellow, not from sun exposure, but seemingly from sheer disappointment.
The cushions? Filled with what I can only describe as shredded moving blankets. Cozy, if you’re a cardboard box. Let’s just say: it’s a chair that dreams of being a bed, but never quite makes it.
Then there’s the zipper. Not YKK (because why use the industry standard when you can be edgy?) and sewn in *inside out*. A bold choice apperantly the goal was to make unzipping a philosophical exercise.
All in all, you could go to IKE* and get something similar if not sturdier for less, or spend a bit more and treat yourself to a chair that doesn’t slowly morph into a sad beanbag.
Nice idea, poor execution. Still, it did teach me patience and how not to judge a chair by its press photos.
September 5, 2025
Unprompted review
Reply from Karup
Hi Niko,
Thank you for taking the time to share such a vivid review – we truly appreciate both the humor and the honesty.
We’re sorry to hear that your Roots 90 has faded in more ways than you expected. Three years should still feel green, not beige.
About the zipper – we see your point. Roots should invite easy living, not philosophical exercises. That’s on us, and your feedback will be passed on to our product team.
We design multifunctional furniture to last – Sit. Sleep. Dream. – and clearly, this time we didn’t fully live up to that promise but we hope that you will let us in the future.
Thanks again for holding us accountable – and for reminding us that photos shouldn’t outshine reality.
Simply. Good. Thinking.
Karup Design
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Fast and efficient
Quick delivery, product simple to deploy and with a rather raisonnable confort level (for occasional use as bed). I didn’t hang it up yet (not sure I will do indeed)
July 8, 2025
Unprompted review
Reply from Karup
Hi Victor,
Thank you so much for your 5-star review! 🌟
We’re happy to hear that your order arrived quickly and that you find the product easy to set up with a nice comfort level.
Whether you decide to hang it or keep it as it is, we hope it will serve you well for many years to come.
Kind regards,
Team Karup Design
Great product - Poor delivery
Great product. But you do not get a choice for delivery. You receive a mail giving you the delivery date and making it clear that it is not open for discussion. I found the mail not very friendly and not customer orientated. Delivery was at the building door. The truck parked further eventhough there was space in front of the door and was not happy when I ask to have the packages at the door. Would suggest to buy the products through a resaler i/o the brand directly.
July 18, 2025
Unprompted review
Reply from Karup
Hi Florence,
Thank you for taking the time to share your feedback. We’re very happy to hear that you are satisfied with the product itself, but we are truly sorry that your delivery experience did not meet your expectations.
We work with external carriers to deliver our products, and unfortunately, the delivery dates are sometimes assigned automatically by them without the possibility to reschedule beforehand. We understand that this can be inconvenient, and we are actively looking into ways to make the process more flexible and customer-friendly.
Regarding the delivery location, we are sorry that the driver did not bring the packages directly to your door despite there being space available. This is not the service level we aim for, and we will pass your feedback on to the carrier to help prevent this in the future.
We truly appreciate your input, as it helps us improve both our service and communication. Should you order from us again, please feel free to reach out to our customer service in advance – we will do our best to accommodate your preferences.
Kind regards
Team Karup Design
Good looks and comfy - material quality should be higher
I like how the looks, but I have to say that I was expecting a higher quality of the wood, for the price. I wish the pieces were better finished and some of them also needed to be sanded.
Looks good, it's comfy but material quality should be better.
July 9, 2025
Unprompted review
Reply from Karup
Hi Miriam
Thanks for your honest feedback.
We’re glad you like the look – and that comfort delivered.
When it comes to the material: we work with solid pine because it’s strong, natural and part of our design DNA. But it’s also a living material – and that sometimes shows. Every knot, grain and little imperfection is part of the story.
That said, your comment about the finish is noted. We’ll share it with our product team – and keep sharpening where we can.
Enjoy your piece. It was made to last, look good – and get used.
Karup Design
Simply. Good. Thinking.
Reply from Karup
Hi Laura
Fast. Solid. Done.
Thanks for the feedback – we’re glad your futon arrived quickly and lived up to expectations. That’s how we like it.
Best,
Team Karup Design
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Karup japanese style bed
Bed came easely and fast but some legs were missing and it was a long a tiring process to recieve the missing parts, beside that the instructions could have been more detailed and it doesn’t look as a very strong product if, for example, someone would jump on it but in general I think it’s a good quality for the price.
July 5, 2025
Unprompted review
Reply from Karup
Hi Gloria
Thanks for your review – and for sticking with us, even when not everything went as it should.
Missing parts and unclear instructions? Not our finest moment. We hear you. We’re already working on making both faster and clearer.
We appreciate your feedback. It helps us get better.
We hope you will enjoy your Japan bed for many years to come.
Best regards,
Karup Design
Simply. Good. Thinking.
Faulty bed frame, really bad customer service
I bought a Karup bed, 160x200m.
The bed frame is very weak so the four legs in corners are not enough and I used the provided centre leg as well.
The centre leg is slim and constantly moves with slightest movement (like turning around in bed).
Within 2 weeks the centre had completely scratched floor under it and a the screw was unusable.
I contacted Karup, not even asking for any refund, but kindly asking if I could separately buy (!) one of the corner legs, to use in centre.
After back and forth, this was their response:
“At this time, we aren’t able to sell individual legs or other spare parts directly through our website. The best next step is to reach out to the retailer or online shop where you originally purchased your bed, as they might be able to provide the specific replacement part you need.“
For real?!
I highly don’t recommend. The bed frames they sell are super weak, and while it looks good, they haven’t really figured out how to make it work. And customer service is super unresponsive!
June 4, 2025
Unprompted review
Reply from Karup
Hi Helen
Thank you for your message – and for sharing your experience. We’re truly sorry to hear that your new bed didn’t meet your expectations and that you felt unsupported in your communication with our customer service. That’s not how we want anyone to feel.
At Karup Design, we don’t sell spare parts directly to end customers – instead, our retail partners have the option to order them through us. That’s why we referred you back to the retailer or webshop where you purchased the bed, as they’re the ones who can assist with pricing and availability of specific parts.
We understand it might feel frustrating – especially when you’re just trying to purchase a single leg. Your feedback is valid, and we’ve already shared it internally so we can improve how we communicate in situations like this going forward.
Thank you again for your honesty – and for taking the time to write.
Best regards,
Team Karup Design
Amazing Bed 🛏️
Quick Delivery 🚚. Great customer service! I ordered the Japan Bed. It is fairly quick to assemble, looks great and is really comfortable ⭐⭐⭐!
June 1, 2025
Unprompted review
Reply from Karup
Hi Yannick,
Thank you so much for your great review 🙏
We’re really happy to hear that you’re enjoying your new Japan Bed – from the comfort and design to the easy assembly. That truly means a lot to us!
Also, a big thank you for reaching out right away when you noticed the typo in your address – it allowed us to correct it in time and ensure fast and smooth delivery 🚚
If you ever need anything in the future, we’re always here to help.
Warm regards,
The Karup Design Team
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