Not only are the Danes miserable at the Winter Olympics, they are also abysmal in terms of quality and even worse when it comes to customer service. The product didn't even last 24 months. The w... See more
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The bedframe itself looks nice; however, the build quality is poor, and it’s definitely overpriced for what it offers. The bed slats are held together by a cheap strip of fabric, and when I tried to a... See more
Company replied
We made a mistake when building the bed we ordered and had to contact the customer service for spare parts, and we had the best experience! They ended up sending us the spare part for free and helped... See more
Company replied
The bed that we purchased lays so comfortable, and is easily rolled up into a couch, we had our eyes for a while on karup and wanted to choose for quality which karup has delivered! :) We didn't have... See more
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Company details
Written by the company
Make room for everything that matters, and nothing that doesn’t. At Karup, we design furniture that gives you space - to think, to move, to breathe. Living in a city, space is a rare luxury - so we make every inch count. Our goal is simple: to help you live more freely with less, and to ensure every product delivers the highest value to your home and life.
Contact info
Lollandsvej 4E, 7400, Herning, Denmark
- 97 10 20 00
- mail@karupdesign.com
- www.karupdesign.com
3.3
Average
90 reviews
Replied to 90% of negative reviews
Typically replies within 48 hours
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Looks nice but don't buy it.
Not only are the Danes miserable at the Winter Olympics, they are also abysmal in terms of quality and even worse when it comes to customer service.
The product didn't even last 24 months.
The wood is of poor quality and looks cheap.
The customer service is useless and refuses to take any responsibility. If I didn't have enough to do, I would contact the EU consumer protection.
February 26, 2026
Unprompted review
Reply from Karup
Dear Axel,
We are truly sorry to read about your experience.
That is not the quality we stand for, and not the feeling we want anyone to have after choosing Karup.
Our furniture is made from solid pine, and when cared for correctly it is designed to last for many years. If your product did not hold up as expected, we take that seriously.
We would very much like to look into your case again. Sometimes issues come down to specific use, assembly or material faults, and we always aim to find a fair solution when something is not right.
If you are open to it, please reach out to us directly at mail@karupdesign.com with your order number and photos of the issue. We will review everything carefully.
We cannot change your first impression, but we would appreciate the opportunity to respond properly and see if we can make this right.
Karup
Gives you space
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I have retreat bed
I have retreat bed. I give it 2 stars because its really pretty...but otherwise design fail at its finest. Did you guys test this bed before launching? The headboard is a pretty nightmare. If its not against 100% straight wall it starts to wobble and creak and squeak at your every turn. Eventually screws come loose and it sqeaks if you move an arm. I am used of wooden beds and i am aware that they all squeak, but trust me...this is different. Its the deisgn. The headboard is a separate peace fixates on top of the frame with few screws and doesnt reach floor or has its own legs for support...So it really needs straight wall. Now i live in a 300 years old house. Walls are nit straight. Did i ever think it will be a problem? No. But this is why a company needs to test it at few different circumstances to see how it works. Especially at this price point....
Now for me...i will probably have to remove headboard. But you know...i bought it because of that. If i would want a frame and 4 legs i could get local carpenter to do it...
January 29, 2026
Unprompted review
Reply from Karup
Dear Nina
Thank you for taking the time to share such detailed feedback. We truly appreciate you acknowledging the aesthetic of the Retreat bed, and we are genuinely sorry to hear that the functional experience has not lived up to your expectations.
Your comments regarding the headboard construction and its dependence on a straight wall are both fair and clearly explained. Retreat is designed with a wall supported headboard solution, and while it is tested under standard conditions, we fully understand that homes are not always standard. Especially not historic houses with uneven walls. In situations like yours, this can unfortunately lead to movement, noise, and the issues you describe.
We agree that furniture should work well in real life settings, not just ideal ones. Your feedback highlights an important use case, and it is exactly this kind of input we use when reviewing and improving our designs and product information.
We are sorry that the solution you are now considering removes the very element that made you choose the bed in the first place. That is understandably disappointing. While we cannot change the construction after purchase, we would very much like to ensure that your experience and feedback are shared internally with our product and development teams.
Thank you again for your honesty and for taking the time to explain your experience so clearly. Feedback like yours helps us do better.
Kind regards
Karup
Absolute disaster and outrageous excuses – Avoid at all costs!
This company is arguably the worst furniture manufacturer on the market right now. My experience is identical to the other horror stories posted here.
I ordered and paid for a bed on September 28th, 2025, and to this day, it hasn't arrived. What’s even worse is their constant gaslighting. Karup Design repeatedly claims that "they" don't have a problem and that the fault lies solely with the third-party retailers. This is a blatant lie and total arrogance. It is YOUR factory and YOUR product; therefore, it is YOUR responsibility.
Twice I was told the bed had been dispatched, but it was never actually sent because the delivery was "rejected" at the source. It feels like this company is either a financial black hole or they aren't paying their staff, leading to strikes or a total halt in production. There is no other logical explanation for why an order from months ago still hasn't been fulfilled.
To top it all off, looking at other reviews, even the lucky people who eventually receive their furniture after months of waiting often get it broken or in terrible condition.
Save your money and your sanity—stay far away from Karup Design. They are unprofessional, dishonest, and clearly incapable of running a business. Matej Bloksa
September 28, 2025
Unprompted review
Reply from Karup
Dear Matej
Thank you for taking the time to share your experience. We are genuinely sorry to read about your situation and the frustration it has caused. This is not the experience we want anyone to associate with Karup.
In your case, the order was unfortunately not placed directly with us, but through one of our retailers. This means that the retailer is responsible for handling the order, payment, delivery, and the direct customer dialogue, and is therefore the correct party to resolve the matter and see it through to completion.
That said, we take your feedback seriously. Long waiting times, unclear communication, and lack of progress understandably create mistrust, regardless of where in the chain it occurs. The experience you describe is not acceptable, and we use reviews like yours to address issues with our retail partners and improve our collaboration.
We therefore recommend that you contact the retailer where the purchase was made directly, so they can review your order in detail and work towards a resolution. Should any technical clarification be needed from our side, we will of course support them.
Thank you for your honest feedback. It is important to us, even when it is critical.
Kind regards
Karup
Great customer experience
Great customer experience - fast replies, very friendly... and of course: a great product (Japan bed)!
January 9, 2026
Unprompted review
Reply from Karup
Hi E S,
What a joy to read your words — thank you! We’re so happy you love your Japan bed. Wishing you many relaxed moments ahead — and plenty of space to enjoy them.
Warm regards,
Team Karup
I’ve never seen a service so bad
I’ve never seen a service so bad in my entire life. Truly unbelievable. I’ve also never written a review before, so this says a lot. I’ve ordered a bed in JULY! It arrived in November. And as the long wait wasn’t enough, the pieces were SOOOO badly packaged that they were all damaged. Even broken… then they sent new pieces and, of course, they only arrived today (January). Again, all damaged. Unacceptable. I don’t even have more words. I’m so tired of this situation and of writing emails. Never buying from them again and telling everyone how bad their service is.
January 8, 2026
Unprompted review
Reply from Karup
Hi Inês,
Thank you for sharing your experience. We are genuinely sorry to read how long and frustrating this process has been for you. Receiving damaged parts more than once and having to follow up repeatedly is understandably exhausting and not the experience anyone should have.
We would like to clarify that your purchase was made with our retailer That Cool Living. As they are the seller, they are responsible for the order, delivery, replacements, and all customer communication related to your case. Unfortunately, this also means that we do not have a direct contractual relationship with you and are therefore unable to resolve the case independently.
That said, we want to be transparent that we have, on several occasions, tried to assist by reaching out to the retailer on your behalf in order to help move the situation forward. Ultimately, however, it is necessary for the dialogue and resolution to be handled directly between you and That Cool Living.
We fully agree that the situation you describe is unacceptable, and your feedback has been noted and shared internally, as we take issues related to packaging and product handling very seriously.
We sincerely hope that the retailer will bring this matter to a proper conclusion for you as soon as possible.
Kind regards,
Karup
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We received a wrong bedside table - no reaction from the service desk
We received a wrong bedside table. Karup admitted their fault and told us they would solve the problem and give us a new delivery date. After more than 4 weeks - we had still not received a new delivery date. We then contacted the service desk again - and they are not replying to any mails. We have asked for a refund and have had no reaction neither. DO NOT buy here - they do not comply with normal and good business practice - and do not handle errors at all.
September 15, 2025
Unprompted review
Reply from Karup
Hi Jurgen
You are absolutely right – we made a mistake here, and we are truly sorry for the experience you’ve had. You should never have had to wait that long or struggle to get an answer from us.
We already reached out directly to apologize, but we also want to repeat it here: this is on us. The issue came from our new warehouse setup, which unfortunately did not run as smoothly as we had hoped. That’s not your problem – it’s ours.
We’re working on getting this fixed so future customers won’t face the same situation. Thank you for your patience – and for pointing out where we failed.
Best regards,
Team Karup Design
Three Years with the KARUP Roots 90: A Love Story Gone Beige
I bought the KARUP Roots 90 chair about three years ago, seduced by its minimalist charm and “design” promise. Fast forward to today, and the green fabric has gracefully faded into a soft yellow, not from sun exposure, but seemingly from sheer disappointment.
The cushions? Filled with what I can only describe as shredded moving blankets. Cozy, if you’re a cardboard box. Let’s just say: it’s a chair that dreams of being a bed, but never quite makes it.
Then there’s the zipper. Not YKK (because why use the industry standard when you can be edgy?) and sewn in *inside out*. A bold choice apperantly the goal was to make unzipping a philosophical exercise.
All in all, you could go to IKE* and get something similar if not sturdier for less, or spend a bit more and treat yourself to a chair that doesn’t slowly morph into a sad beanbag.
Nice idea, poor execution. Still, it did teach me patience and how not to judge a chair by its press photos.
September 5, 2025
Unprompted review
Reply from Karup
Hi Niko,
Thank you for taking the time to share such a vivid review – we truly appreciate both the humor and the honesty.
We’re sorry to hear that your Roots 90 has faded in more ways than you expected. Three years should still feel green, not beige.
About the zipper – we see your point. Roots should invite easy living, not philosophical exercises. That’s on us, and your feedback will be passed on to our product team.
We design multifunctional furniture to last – Sit. Sleep. Dream. – and clearly, this time we didn’t fully live up to that promise but we hope that you will let us in the future.
Thanks again for holding us accountable – and for reminding us that photos shouldn’t outshine reality.
Simply. Good. Thinking.
Karup Design
Fast and efficient
Quick delivery, product simple to deploy and with a rather raisonnable confort level (for occasional use as bed). I didn’t hang it up yet (not sure I will do indeed)
July 8, 2025
Unprompted review
Reply from Karup
Hi Victor,
Thank you so much for your 5-star review! 🌟
We’re happy to hear that your order arrived quickly and that you find the product easy to set up with a nice comfort level.
Whether you decide to hang it or keep it as it is, we hope it will serve you well for many years to come.
Kind regards,
Team Karup Design
Great product - Poor delivery
Great product. But you do not get a choice for delivery. You receive a mail giving you the delivery date and making it clear that it is not open for discussion. I found the mail not very friendly and not customer orientated. Delivery was at the building door. The truck parked further eventhough there was space in front of the door and was not happy when I ask to have the packages at the door. Would suggest to buy the products through a resaler i/o the brand directly.
July 18, 2025
Unprompted review
Reply from Karup
Hi Florence,
Thank you for taking the time to share your feedback. We’re very happy to hear that you are satisfied with the product itself, but we are truly sorry that your delivery experience did not meet your expectations.
We work with external carriers to deliver our products, and unfortunately, the delivery dates are sometimes assigned automatically by them without the possibility to reschedule beforehand. We understand that this can be inconvenient, and we are actively looking into ways to make the process more flexible and customer-friendly.
Regarding the delivery location, we are sorry that the driver did not bring the packages directly to your door despite there being space available. This is not the service level we aim for, and we will pass your feedback on to the carrier to help prevent this in the future.
We truly appreciate your input, as it helps us improve both our service and communication. Should you order from us again, please feel free to reach out to our customer service in advance – we will do our best to accommodate your preferences.
Kind regards
Team Karup Design
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Good looks and comfy - material quality should be higher
I like how the looks, but I have to say that I was expecting a higher quality of the wood, for the price. I wish the pieces were better finished and some of them also needed to be sanded.
Looks good, it's comfy but material quality should be better.
July 9, 2025
Unprompted review
Reply from Karup
Hi Miriam
Thanks for your honest feedback.
We’re glad you like the look – and that comfort delivered.
When it comes to the material: we work with solid pine because it’s strong, natural and part of our design DNA. But it’s also a living material – and that sometimes shows. Every knot, grain and little imperfection is part of the story.
That said, your comment about the finish is noted. We’ll share it with our product team – and keep sharpening where we can.
Enjoy your piece. It was made to last, look good – and get used.
Karup Design
Simply. Good. Thinking.
Reply from Karup
Hi Laura
Fast. Solid. Done.
Thanks for the feedback – we’re glad your futon arrived quickly and lived up to expectations. That’s how we like it.
Best,
Team Karup Design
Karup japanese style bed
Bed came easely and fast but some legs were missing and it was a long a tiring process to recieve the missing parts, beside that the instructions could have been more detailed and it doesn’t look as a very strong product if, for example, someone would jump on it but in general I think it’s a good quality for the price.
July 5, 2025
Unprompted review
Reply from Karup
Hi Gloria
Thanks for your review – and for sticking with us, even when not everything went as it should.
Missing parts and unclear instructions? Not our finest moment. We hear you. We’re already working on making both faster and clearer.
We appreciate your feedback. It helps us get better.
We hope you will enjoy your Japan bed for many years to come.
Best regards,
Karup Design
Simply. Good. Thinking.
Faulty bed frame, really bad customer service
I bought a Karup bed, 160x200m.
The bed frame is very weak so the four legs in corners are not enough and I used the provided centre leg as well.
The centre leg is slim and constantly moves with slightest movement (like turning around in bed).
Within 2 weeks the centre had completely scratched floor under it and a the screw was unusable.
I contacted Karup, not even asking for any refund, but kindly asking if I could separately buy (!) one of the corner legs, to use in centre.
After back and forth, this was their response:
“At this time, we aren’t able to sell individual legs or other spare parts directly through our website. The best next step is to reach out to the retailer or online shop where you originally purchased your bed, as they might be able to provide the specific replacement part you need.“
For real?!
I highly don’t recommend. The bed frames they sell are super weak, and while it looks good, they haven’t really figured out how to make it work. And customer service is super unresponsive!
June 4, 2025
Unprompted review
Reply from Karup
Hi Helen
Thank you for your message – and for sharing your experience. We’re truly sorry to hear that your new bed didn’t meet your expectations and that you felt unsupported in your communication with our customer service. That’s not how we want anyone to feel.
At Karup Design, we don’t sell spare parts directly to end customers – instead, our retail partners have the option to order them through us. That’s why we referred you back to the retailer or webshop where you purchased the bed, as they’re the ones who can assist with pricing and availability of specific parts.
We understand it might feel frustrating – especially when you’re just trying to purchase a single leg. Your feedback is valid, and we’ve already shared it internally so we can improve how we communicate in situations like this going forward.
Thank you again for your honesty – and for taking the time to write.
Best regards,
Team Karup Design
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Amazing Bed 🛏️
Quick Delivery 🚚. Great customer service! I ordered the Japan Bed. It is fairly quick to assemble, looks great and is really comfortable ⭐⭐⭐!
June 1, 2025
Unprompted review
Reply from Karup
Hi Yannick,
Thank you so much for your great review 🙏
We’re really happy to hear that you’re enjoying your new Japan Bed – from the comfort and design to the easy assembly. That truly means a lot to us!
Also, a big thank you for reaching out right away when you noticed the typo in your address – it allowed us to correct it in time and ensure fast and smooth delivery 🚚
If you ever need anything in the future, we’re always here to help.
Warm regards,
The Karup Design Team
Bed is little flimsy
The delivery is really smooth and customer service is very nice. However I am not really satisfied with the product for the price i paid. i bought the Japan bed ~4 months ago
Pros:
It looks like what you see in the pictures.
Good delivery and customer service
Cons:
It is super difficult to put together the bed on your own or with 2 people
The bed is kinda loose, not super tight fit and now i am worried to bring my dates home, if my bed will break💔 as funny as it sounds, it's real problem!!
December 20, 2024
Unprompted review
Reply from Karup
Hi Kavitha,
First of all: Thank you for your review and for taking the time to share both praise and concerns. We’re really happy to hear that the delivery went smoothly and that you had a great experience with our customer service – that truly means a lot to us.
That said, we’re of course sorry to hear that you’re not fully satisfied with your Japan bed. Our furniture is designed with a focus on functionality, aesthetics, and durability – but we also know that assembly can be a challenge, especially when doing it solo or just the two of you. We’re always working to make our assembly guides even easier to follow and are happy to share extra tips if needed.
As for your concern: We promise you, the Japan bed is sturdier than it may seem at first. But if anything feels loose or needs a second look, just reach out to us – we’re here to help and make sure your bed feels rock solid and ready for both everyday life and date night.
We’d love to assist you further. Our goal is for you to feel fully comfortable and happy with your purchase.
Warm regards,
Team Karup Design
JAPAN bedframe
The bedframe itself looks nice; however, the build quality is poor, and it’s definitely overpriced for what it offers. The bed slats are held together by a cheap strip of fabric, and when I tried to attach them to the frame following the manual, one of the strings broke. While I can’t fully assess the long-term durability yet, judging by the construction, I doubt this bedframe will last. The components may start to loosen over time, causing the frame to creak. I was genuinely excited about this purchase and expected more.
April 11, 2025
Unprompted review
Reply from Karup
Hi Pedro,
Thanks for taking the time to leave a review. We really appreciate it—especially when it’s honest and constructive.
You picked our JAPAN bedframe. A design we love for its minimal looks and straightforward functionality. But your experience? Not how it’s supposed to feel. And definitely not what we aim for.
You’re right—the slats are held together by a textile strip. It’s a choice we’ve made to keep the construction light and flexible and not something that we normally hear any complaints about.
We’d really like to understand more and make things right. So, here’s what we recommend:
Reach out to our customer care team directly. They’ll take a closer look with you and help figure out the best next step—whether it’s a replacement part or another solution. If you have purchased the bed from one of our partners, please reach out to them.
This way, we can turn a rocky start into a better experience.
Thank you again, Pedro. For the trust—and for helping us get better.
Best regards,
Team Karup Design
Best customer service!
We made a mistake when building the bed we ordered and had to contact the customer service for spare parts, and we had the best experience! They ended up sending us the spare part for free and helped us through every step of the way!! We are so thankful to Line🙏🙏
The bed arrived quickly and we got updates on that often aswell, so overall we are very happy with our purchase!
March 7, 2025
Unprompted review
Reply from Karup
Hi Elin,
Thank you so much for your amazing review! We're thrilled to hear that you had the best experience with our customer service and that Line was able to help you out every step of the way. It's great to know that the bed arrived quickly and that you were kept updated throughout the process. We're so happy that you're satisfied with your purchase!
If you ever need anything else or have more questions, don't hesitate to reach out. We're always here to help!
Best regards,
Team Karup
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Great experience overall
Great experience overall from order to delivery.
Mattress itself is excellent quality.
Quite happy with the purchase and would recommend.
March 4, 2025
Unprompted review
Reply from Karup
Hi PS,
Thank you so much for your fantastic review! We're super happy to hear that you had a great experience from start to finish and that you love the quality of the mattress. Your recommendation means a lot to us, and we're glad you're satisfied with your purchase.
If you have any more questions or need assistance, don't hesitate to reach out. We're here to help!
Best regards,
Team Karup
The worst customer experience ever
The worst customer experience ever. If I could give zero stars, I would.
After purchasing a bed, I emailed the company to ask if it could be left at my front door, as I couldn’t take time off work. They assured me this was possible and that I didn’t need to be home. In fact, they explicitly stated:
"We will make sure that your bed is delivered to the entrance of your building. Since you agree to delivery without a signature, we will proceed accordingly."
Sounds clear enough, right? Well, not really.
Then, their Polish logistics partner contacted me and casually informed me that the bed would actually be delivered by DHL. When I asked if my request had been passed on, surprise—no one had a clue. So, I had to start the whole explanation process again. Eventually, they told me they had informed DHL.
Fast forward to today—DHL attempted delivery but didn’t leave the bed because I wasn’t home. So, all those emails and wasted time? Completely useless. Turns out, when you order from Karup Design, their logistics issues become your full-time job.
And the best part? Their so-called “customer support” washes their hands of the situation. Their brilliant solution? Just wait for DHL to email you and figure it out yourself. No apologies, no accountability—just a shrug and an “it’s not our problem.” When I called again, they proudly announced they had emailed DHL and were now… waiting for a response. That’s it. What a proactive approach!
Oh, and let’s talk about the delivery time. 11 days instead of what’s advertised on their website. Not that they care. They also have no clue who will actually deliver their products and zero control over the process. Just fantastic, right?
It’s truly impressive how Karup Design finds the time and budget to flood social media with influencer partnerships and gifted beds but somehow fails at basic logistics and customer service. Maybe if I had 100K followers, my bed would’ve arrived on time—with actual support.
If you enjoy solving a company’s logistics mess for them, I highly recommend Karup Design. Otherwise? Run.
February 21, 2025
Unprompted review
Reply from Karup
Hi Sofia,
We are very sorry to hear about your experience, and we deeply apologize for the issues you have faced with your delivery. This is certainly not the standard of service we aim to provide.
We fully understand your frustration with the lack of communication and the logistical challenges you have encountered. We take your feedback very seriously and will immediately investigate the matter to ensure this does not happen again in the future.
We are working on improving our processes and collaboration with our logistics partners to avoid such situations. We hope that everything will be resolved soon so that you can receive your order without further issues.
Once again, we apologize for the inconvenience and thank you for bringing this to our attention. We hope to have the opportunity to make things right and provide you with a better experience moving forward.
Best regards,
Team Karup
Customer care very nice
Lajla from customer care was very efficient, nice and helpful in assisting me to resolve an issue with the product delivery. Thanks again!
January 23, 2025
Unprompted review
Reply from Karup
Hi Giulia,
Thank you so much for your lovely review! We are super happy to hear that Lajla could assist you with your order.
Your feedback really means a lot to us, and we really appreciate you taking the time to share your experience.
Thanks again for your kind words!
Best Regards,
Team Karup Design
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