Katanaempire Reviews 10

My son had found a katana sword on your website that he wanted for his birthday. Unfortunately when it came to payment the UK website crashed and I was directed to the French website which did work, but then because it was a sword I had to declare it was for display purposes only. I completed the form but the website wouldn’t let me submit it. So I tried to send a message but the website wouldn’t let me submit it. So I emailed and no one replied. So I called and got a French voicemail. I left a message in ‘school French’ not expecting anything and worrying where I had sent my money. However a ‘human being’ WhatsApped me back fairly quickly and from then on the customer service was great. They sorted out the issue, reassured me I wasn’t being scammed and got me a tracking number. The sword arrived today and looks great. Hopefully my son will love it. So….
Human - *****
Product -*****
Website - *

We had our product delivered on time, very helpful customer service. Amazing quality and craftsmanship. It’s a black katana with snake skin cover , silk bag and stand.

Terrible customer service, I've been waiting for my katana for 6 months now, I haven't received either the katana or my refund, be careful!

First thing's first, the katana I recieved is great. I am honestly surprised by the quality of the craftsmanship, great details, heavy, high quality blade, well packaged and presented with everything you need, display plinth, sword case, sword is 10/10 for the price.
But the reason for the 3 stars, is because the customer service is almost non existant, I sent several emails asking for an update, I recieved 2 responses, both of which were quite confusing and unreassuring. I was told I would recieve an email when it gets dispatched, I didn't, I wasnt even sure if I was going to recieve the katana because after 1 month from placing my order, I heard nothing. But today it randomly came in the mail, without any prior notification, and I got an email saying "we thought you'd like to know your order has been delivered", well yes... I know that.. since I am the one who recieves my own packages 🤣 a simple email saying it was dispatched would have been way better 🤣 if you buy from katana empire, you will probably recieve your katana, but when is a mystery, and they probably wont respond to emails. If you are alright with that, sword is amazing!

My son who is 16 ordered from this website and he did it with my wife’s ID , the company accepted without any proof like a live video or something to see that the buyer is over 18 , but the worse thing is that I am emailing them for over a week to return the sword and even call them on the number in France and o answer and they say the customer service is here to help but they never answer so they are waiting for the 14 days so you cannot return the items bought from them , Katana Empire answer to my email or I will sue you because you sold to a minor person !!! Answer my emails so I return the sword