Kate Barton Reviews 

205
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality, beautiful fabrics, and well-made items, often noting their comfort and stylish designs. Many reviewers highlight the speedy and prompt delivery, with items arriving well-packaged. The customer service is frequently described as helpful and excellent, especially in resolving queries or issues. Many customers are delighted with their purchases, often becoming returning customers and recommending the brand to others. However, some customers also noted that sizing could be inconsistent, occasionally needing to return items that were too big or long, or choosing to size down for a better fit.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the good quality linen, great design,... See more

Quality

Consumers consistently report positive experiences with the quality of products, highlighting good quality... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speedy and prompt arrival... See more

Order

Users describe ambiguous interactions with order, with some consumers reporting easy ordering processes,... See more

Customer service

Customers consistently report positive experiences with customer service, often highlighting their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There is a personal touch to everything the company does... ordering my most recent item at a pop up shop the.two ladies there were absolutely wonderful, nothing was too much trouble. Kate Barton clot... See more

Rated 5 out of 5 stars

Delivery was speedy. Dress was absolutely beautiful, so well made. Unfortunately it didn’t suit me & I had to return. Return process was simple & received refund quickly. Will be purchasing from Kate... See more

Rated 5 out of 5 stars

Kate Barton clothes are always great quality with lovely fabrics. They have a select number of styles that quickly become firm favourites. All orders are delivered swiftly and returns are straightforw... See more

Company replied

Rated 5 out of 5 stars

It’s always a pleasure when I receive a parcel from Kate Barton. Quick delivery and great customer service if you have any questions or concerns. The items are of good quality and I simply love the... See more


Company details

  1. Clothing Store

Written by the company

A considered, multifaceted, everyday wardrobe - designed for life, by Kate.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

205 reviews

5-star
4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(205)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good service

Very good service, lovely clothes and will recommend to friends

February 18, 2025
Kate Barton logo

Reply from Kate Barton

Dear Sarah,

Thank you fro taking the time to write a review about your recent purchase from us.

It is great to hear that you think our clothes are lovely and you have recommended our brand to your friends.

We are glad to hear that you received very good service when dealing with us.

We hope you enjoy wearing the various items you have bought from us in the last few months.

Please let us know if you have any questions which we can help you with.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

Amazing help.

Firstly I ordered the wrong size, after being advised to order two sizes. Stupidly I did not take the advice. Then had to send back and the sale was over. However a size 12 was found and it arrived so promptly. Ok we all hate the postage and return postage but ……

Size wise. Really I am a size 12 and in the future I will order a 12 or even a 10 never a 14. Body shapes may differ just like memories.

February 18, 2025
Kate Barton logo

Reply from Kate Barton

Dear Katie,

Thank you for taking the time to write a review about your recent purchase form us.

We are so glad that you finally found the correct size Tassel Front Dress for your body shape and that you are happy with it.

We hope you enjoy wearing it for your themed night out later this month.

Please let us know if you have any questions which we can help you with.

Kind regards,

The Kate Barton Team

Rated 4 out of 5 stars

Beautifully designed dress

This is the first time I’ve ordered so being a size 12-14 and only 5ft 3ins, I took a chance and ordered a size 12S. Apart from being a little ‘snug’ around the chest, the fit is just right. It is a beautifully made dress but I have taken away one star as the join of one of the tiers has been sewn at the front and is quite noticeable. I would have thought the joins should have been sewn at the back. I have kept the dress because apart from that one flaw, it looks perfect.

March 2, 2025
Kate Barton logo

Reply from Kate Barton

Dear Corinne,

Thank you for taking the time to write a review about your recent purchase from us.

We are delighted to hear that you think this is a beautifully made dress and the fit is just right for you.

Thank you for your comments regarding the join of the tiers at the font of the dress. We have passed this feedback on to our Production Manager for her to look into.

We hope you enjoy wearing your dress and get lots of wears out of it.

Please let us know if you have any questions which we can help you with.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

Excellent quality

Very pleased with the quality of garments-long fitted summer coat and palazzo pants. I'm a size 10 in tops and 8-10 in trousers and size small fitted well in both. Trousers good quality linen, nice with pockets and lining. but very long-will need turned up/I'm 5'5.
Rapid delivery much appreciated.

February 16, 2025
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Rated 5 out of 5 stars

Great small company

Delivery was when expected. Quality was WAY more than I expected. Tempted to order more!

January 20, 2025
Kate Barton logo

Reply from Kate Barton

Dear Jane,

Thank you for taking the time to write a review about your recent purchase from us.

We are glad to hear that we have exceeded your expectations.

We hope you like wearing your new Knitted Vest and are keeping cosy in it during this cold and wet month.

Please come back and visit us again, just in case you need any more to keep you warm up North.

Feel free to contact us at anytime if you have any question.

Kind regards,

The Kate Barton Team

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Rated 5 out of 5 stars

I feel so guilty as I have now bought 4…

I feel so guilty as I have now bought 4 of these dresses. 2 in corduroy for the winter. It is so difficult to find dresses that fit my shape so well. I must admit I cut the ties off. So thrilled to have found Kate Barton's clothes.

January 20, 2025
Kate Barton logo

Reply from Kate Barton

Dear Sarah,

Thank you for taking the time to write a review about your recent purchase form. us.

We are delighted to hear that you now own four of our Tassel Front Dresses. It is great to hear that the fit works well with your body shape and you are really happy with them.

Please keep coming back for more....

Let us know if you there are any questions or if you require any help answering queries that you might have.

In the meantime enjoy wearing your selection of Tassel Front Dresses.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

Very pleased

Beautiful, quality items delivered on time.

January 20, 2025
Kate Barton logo

Reply from Kate Barton

Dear Philippa,

Thank you for taking the time to write a review about your recent purchase with us.

We are so glad that you like all the summer items you recently bought form us.

It is nice to hear you think they are all beautiful and good quality and great to hear that they arrived on time.

Please let us know if you have any questions that we can help answer for you.

In the meantime, we hope that you enjoy wearing them.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

Fast and accurate service

Fast service. Accurate sizing. Makes ordering online much easier - especially if online shopping is sometimes a daunting task. Mostly tho, I love that this is an independent British designer/company.

January 20, 2025
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Rated 5 out of 5 stars

Grait style great service

Grait style great service
It is now my favourite brand

January 20, 2025
Kate Barton logo

Reply from Kate Barton

Dear Mirsada,

Thank you for for taking the time to write a review about your recent purchase for us.

We are so glad to hear that you you think your new Pinafore Dress is such a great style, and that you thought our service was good and that we are now your favourite brand.

We very much look forward forward to seeing you again soon and can't wait for your see to see our new SS'25 collection.

Please let us know if you have any questions which we can help answer for you.

Kind regards,

The Kate Barton Team

Rated 1 out of 5 stars

Overrated and overpriced, Avoid

Very disappointed with the items I ordered. A blouse and trousers. The belt loops on the trousers were different widths the buttonhole not opened properly and tight. The blouse had an overlooked finish that was ragged. Cheaply made and fabric thin and poor quality. Had I visited a shop and seen the garments I never would have bought them yet I was charged for delivery (not refunded) and I could not locate the return slip online so had to pay special delivery which they did not refund either. I won't shop there again and if you understand anything about garment quality and construction, you won't either.

UPDATE re KB response which I cannot reply to!
Odd you cannot find me as I dealt with your Arabella on or around 28th Jan correspondence included order number etc!

February 1, 2025
Unprompted review
Kate Barton logo

Reply from Kate Barton

Dear Anne,

Thank you for your review.

We have tried to contact you regarding your order, however, unfortunately, we can not find your name, an email or even an order in our system.

You should have received email order and delivery confirmations which would have given you details about your order and shipment.

Perhaps you can give us your details so that we can find your order and address some of your concerns.

The return slip should have been included in the with the order, which will have included details about how to use our online return system.

This information is also available to view in our Delivery & Return section on our website.

The delivery charge is non refundable as in line with all online retailers.

Please will wait to hear back from you.

Kind regards,

The Kate Barton Team



Rated 5 out of 5 stars

Top arrived in record time and is fab

Top arrived in record time and is fab - such good quality and fit - I love it!

December 27, 2024
Kate Barton logo

Reply from Kate Barton

Dear Honor,

Thank you very much for taking the time to write a review about your recent purchase with us.

We are thrilled to hear that you love the Puff Sleeve Top that you bought, and that the quality and fit meets your approval.

It is great to her that it arrived in record time!

Please let us know if you have any questions which we can assist you with.

Kind regards,

The Kate Barton Team

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Rated 5 out of 5 stars

Fab shirt!

Love the cord shirt I ordered. It arrived promptly and looks great!

December 23, 2024
Kate Barton logo

Reply from Kate Barton

Dear Sophie,

Thank you for taking the time to write a review about your recent purchase from us.

We are delighted to hear that you love the Edwardian Shirt you ordered from us.

It is good to know that it arrived quickly and you think it looks great.

Please let us know if you have any questions which we can help answer for you.

In the meantime, enjoy wearing your shirt.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

Love the trousers

Love the trousers. I ordered a size 12 first but they come up large so exchanged them. Easy transaction and would highly recommend. Thank you.

December 27, 2024
Kate Barton logo

Reply from Kate Barton

Dear Kate,

Thank you for taking the time to write a review about your recent purchase from us.

We are so glad that you love your new Denim Work Wear Trousers you bought.

Great news to hear that you found it all easy to buy and return the first pair that were too big and reorder a smaller size.

Please let us know if you have any questions which we can help answer for you.

In the meantime, enjoy wearing your new trousers.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

Beautiful dress

December 27, 2024
Kate Barton logo

Reply from Kate Barton

Dear Tendai,

Thank you ver much for taking the time to write a review about the purchase you recently made wiht us.

We are delighted to hear that you think the Edith Dress you bought is beautiful.

We hope you enjoy wearing it and like the brushed cotton fabric that has a lovely cosy feeling especially in this cold weather.

Please let us know i f you have any questions or queries that we can help you with.

We hope to see you back again soon.

Kind regards,

The Kate Barton Team

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