Kate Barton Reviews 

205
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality, beautiful fabrics, and well-made items, often noting their comfort and stylish designs. Many reviewers highlight the speedy and prompt delivery, with items arriving well-packaged. The customer service is frequently described as helpful and excellent, especially in resolving queries or issues. Many customers are delighted with their purchases, often becoming returning customers and recommending the brand to others. However, some customers also noted that sizing could be inconsistent, occasionally needing to return items that were too big or long, or choosing to size down for a better fit.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the good quality linen, great design,... See more

Quality

Consumers consistently report positive experiences with the quality of products, highlighting good quality... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speedy and prompt arrival... See more

Order

Users describe ambiguous interactions with order, with some consumers reporting easy ordering processes,... See more

Customer service

Customers consistently report positive experiences with customer service, often highlighting their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There is a personal touch to everything the company does... ordering my most recent item at a pop up shop the.two ladies there were absolutely wonderful, nothing was too much trouble. Kate Barton clot... See more

Rated 5 out of 5 stars

Delivery was speedy. Dress was absolutely beautiful, so well made. Unfortunately it didn’t suit me & I had to return. Return process was simple & received refund quickly. Will be purchasing from Kate... See more

Rated 5 out of 5 stars

Kate Barton clothes are always great quality with lovely fabrics. They have a select number of styles that quickly become firm favourites. All orders are delivered swiftly and returns are straightforw... See more

Company replied

Rated 5 out of 5 stars

It’s always a pleasure when I receive a parcel from Kate Barton. Quick delivery and great customer service if you have any questions or concerns. The items are of good quality and I simply love the... See more


Company details

  1. Clothing Store

Written by the company

A considered, multifaceted, everyday wardrobe - designed for life, by Kate.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

205 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.7

All reviews

(205)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

Good experience

Easy to order and return

September 20, 2024
Kate Barton logo

Reply from Kate Barton

Dear Margaret,

Thank you for taking the time to write a review on the recent purchase you made with us.

We are delighted to hear that you found it an easy experience to place an order and return it back to us.

Although the Trousers were not suitable this time, we hope to see you back soon and find something suitable from us.

Please let us know if there are any questions that we may help you with at any time.

Kind regards,

The Kate Barton Team

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Rated 5 out of 5 stars

love your clothes

September 19, 2024
Kate Barton logo

Reply from Kate Barton

Dear Stephanie,

Thank you for taking the time to write a review about your recent purchase from us.

We hope you like both the Polo's and that you will find them useful now the weather is getting a little chillier.

Please let us know if we can help you with any questions or queries you may have.

In the meantime, we hope to see you soon.

Kind regards,

The Kate Barton Team

Rated 3 out of 5 stars

Lovely dress, but neck opening small

I'm gutted because I managed to tear the neck opening of the dress while first trying it on. The head opening is surprisingly snug, and trying to wriggle into the sleeves just put too much strain on it. For me, the dress really needs a front zip.
Apart from that, the fabric, short length (Im five foot four), and red colour are lovely. The red is a tad less bright than in the pictures which I'm pleased about. The fit, once on,is good.

September 24, 2024
Kate Barton logo

Reply from Kate Barton

Dear Iona,

Thank you for taking the time to write a review.

We were sorry to hear that your tore the dress when putting it on.

We have been in contact with you separately and hope that you are now happy with the outcome.

Please let us know if you have any further questions or concerns.

Enjoy wearing the Easy Dress.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

Well made arrived quickly

Well made arrived quickly

September 24, 2024
Kate Barton logo

Reply from Kate Barton

Dear Gabrielle,

Thank you for taking the time to write a review about your recent purchase and experience with us.

We are glad you like your new Hetty Dress and you are happy with how well it is made.

It is always good to hear that it reached you quickly and there were no issues with the delivery.

Please let us know if you have any questions which we can assist you with.

In the meantime, enjoy wearing your new dress and we look forward to seeing you soon.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

Dungarees

I love Kate’s dungarees this is my 3rd pair.
Great fit, quality and very comfortable to wear. Love the choice of different sizes and lengths.

August 20, 2024
Kate Barton logo

Reply from Kate Barton

Dear Elizabeth,

Thank you for taking the time to write a review on the Dungarees which you recently bought from us.

We are so glad to hear that they fit you well and you like the quality and they are comfortable to wear.

Please let us know of you have any questions which we can help you with or if you ever need any assistance with any queries that you may have.

We look forward to showing you the new AW24 range which will be launching soon.

Kind regards,

The Kate Barton Team

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Rated 5 out of 5 stars

Beautiful item

Absolutely beautiful city in coat dress. Love the fabric

August 20, 2024
Kate Barton logo

Reply from Kate Barton

Dear Mrs Atkin,

Thank you for taking the time to write a review about your recent purchase from us.

We are delighted to hear that you absolutely love the fabric of your Long Fitted Coat Dress.

We hope you enjoy wearing it and get lots of chances to show it off.

We can't wait to show you the new AW25 range which is launching in the next week of so.

Please let us know if you have any questions that we can help you with in the future?

In the meantime wishing you well.

Kind regards,

The Kate Barton Team



Rated 3 out of 5 stars

In between sizes

Lovely thick fabric, great style but would look better on someone taller. I am 5'4", standard 14, but Medium was too tight around the bust, and Large sadly swamped me. Love KB styles but wish you offered standard sizing. Sadly had to return both.

August 20, 2024
Kate Barton logo

Reply from Kate Barton

Dear Bridget,

Thank you for taking the time to write a review about the Hudson dresses you recently bought from us.

We are sorry to hear that neither sizes worked for you.

We are very excited that moving forward starting with the AW24 range our clothes will be offered in regular sizing with 8,10,12,14, etc.

We hope this will make it easier for our customers to find a size that is suitable to their body shape.

Please let us know if you have any questions which we can assist you with.

We can't wait to show you our new AW24 range which launches shortly.

We look forward to seeing you again soon.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

Kate Barton are a brilliant UK company

Kate Barton are a brilliant UK company. This is the second thing I have bought from them and it is just as good as the first. I love it. It is extremely well made and fits perfectly. I am tall (5ft 11) and it is often difficult to get clothes that fit. I will definitely be buying from them again.

August 20, 2024
Kate Barton logo

Reply from Kate Barton

Dear Catherine,

Thank you for taking the time to write a review about the Dungarees which you recently purchased from us.

We are delighted to hear with how well they are made and that they fit you perfectly.

We very much look forward to showing you our new AW24 range when it launches soon.

Please let us know if we can assist you further or if you ever have any questions which we can help you with.

We look forward to seeing you back soon.

Kind regards,

The Kate Barton Team






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Rated 5 out of 5 stars

Lovely dress

Lovely dress - superb quality- destined to be a ‘forever’ favourite!

August 20, 2024
Kate Barton logo

Reply from Kate Barton

Dear Linda,

Thank you for taking the time to write a review about the Easy Denim Dress you recently ordered from us.

We are delighted to hear that you think that it is superb quality and it will become a forever favourite in your wardrobe.

Please let us know if you have any questions that we can assist you with in the future.

We can't wait to show off the new AW24 range when it launches and we look forward to seeing you soon.

Kind regards,

The Kate Barton Team



Rated 5 out of 5 stars

Easy purchase

Easy purchase
Prompt delivery
Great packaging in paper
Perfect dungarees

August 20, 2024
Kate Barton logo

Reply from Kate Barton

Dear Caroline,

Thank you for taking the time to write a review about your recent shopping experience with us.

We are very happy to hear that you found the whole process of ordering easy and the delivery was prompt and that you like our Dungarees.

We really like our paper packaging too.

Please let us know if you have any questions or if we can help you in any way at all in the future.

We hope to see you back soon.

Kind regards,

The Kate Barton Team



Rated 5 out of 5 stars

Great quality and styling

Great quality and styling. My Kate Barton pieces get worn more than anything else in my wardrobe and are still going strong. Love KB 🙏🏻

August 19, 2024
Kate Barton logo

Reply from Kate Barton

Dear Jules,

Thank you very much for taking the time to write a review about your recent purchase from us.

It is so lovely to hear that you enjoy wearing our clothes and that you think the quality and styling is great.

We hope you get some good wear out of the tops that you bought whilst we have this lovely weather.

We look forward to seeing you back soon and hope you will like the new AW24 range when it launches soon.

Please let us know if you ever need any help or have any questions that we can assist you with.

Kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery

July 23, 2024
Kate Barton logo

Reply from Kate Barton

Dear Gill,

Thank you for taking the time to write a review for us about the Betsey Dress you ordered from us.

We are glad to hear that the delivery was quick and you were satisfied with it arriving on time.

We hope you enjoy wearing it in this glorious weather?

Please let us know if you have any questions that we can help you further with?

Many thanks and kind regards,

Arabella



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Rated 4 out of 5 stars
Kate Barton logo

Reply from Kate Barton

Dear J,

Thank you very much for taking the time to write a review for us, as it is always lovely to receive some positive feedback.

We are so pleased to hear that you like your Ivy dress and you were happy with our service.

We hope you enjoy wearing it in the glorious weather we are now having.

Please let us know if we can be of any help or answer any questions that you might have.

Many thanks and kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

Great clothes and great company!

Beautiful clothing and amazing customer service! This is my third purchase from Kate Barton and I’ve loved every piece I’ve bought!

Their customer care is second to none, I had a small issue and they got back to me immediately and helped me.

Lovely company.

July 22, 2024
Kate Barton logo

Reply from Kate Barton

Dear Tagreed,

Thank you very much for taking the time to write a review for us. We know how busy everyone is, and it is especially nice to receive some lovely feedback from a customer. Thank you.

We are glad to hear that you finally received your Workwear Trousers and that you like them. Enjoy wearing them and we hope they soon become a staple item in your wardrobe.

Please let us know if you have any further questions or queries that we can assist you with.

Enjoy this glorious weather.

Many thanks and kind regards,

The Kate Barton Team

Rated 5 out of 5 stars

Perfect fit

Perfect fit, good quality linen.

July 24, 2024
Kate Barton logo

Reply from Kate Barton

Dear Susan,

Thank you for taking the time to write a review for us.

We are glad to hear that you like your Linen Vest and that is fits perfectly and you are happy with the quality of the linen.

Please let us know if you have any questions or queries that we can assist you with.

Many thanks and kind regards,

Arabella

Rated 5 out of 5 stars

Anon…

Prompt return enquiry and re-order of smaller size, lovely dungarees, many compliments received!

July 23, 2024
Kate Barton logo

Reply from Kate Barton

Dear Sian,

Thank you for taking the time to write a review for us.

We are glad to hear that you finally received the correct size of Dungarees for you, and that they fit and you are happy with them.

Great news to hear that you have had so many compliments when wearing them.

Please let us know if you have any questions or queries that we can help you with.

Many thanks and kind regards,

The Kate Barton Team

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Rated 5 out of 5 stars

Excellent service

Excellent service, excellent product

July 22, 2024
Kate Barton logo

Reply from Kate Barton

Dear Mrs Wilson-Barrett,

Thank you very much for taking the time to write a review for us.

We hope you like the skirt and have enjoyed wearing it during the glorious weather we have had recently.

Thank you for supporting a small British brand, we are so grateful.

Please let us know if you ever have any questions that we can help answer for you.

Many thanks and kind regards,

The Kate Barton Team

Rated 4 out of 5 stars

Beautiful, quality clothes.

The parcel arrived on time & the clothes were beautifully wrapped. Unfortunately I had to return two items due to sizing issues. The returns system using the Post Office was easy. However it has taken 2 weeks for the refund to appear in my bank account. I know this is in the T&Cs however I did expect for it to be a little quicker.

June 24, 2024

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