While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Giving false information on the website about property I booked. Said it comes with a pool & leisure centre and I booked a triple room but was not the case. No swimming pool or leisure centre and th... See more

Rated 1 out of 5 stars

The worst travel agency I have encountered. Terrible experience. Never again.

Rated 2 out of 5 stars

i dont want other airports but antwerp !!!!

Company replied

Company details

  1. Travel & Vacation

Written by the company

Actualmente KAYAK no responde a las reseñas publicadas en esta página. Si necesitas ayuda, tienes alguna consulta o deseas compartir una experiencia, ponte en contacto con nosotros a través de www.kayak.es/support. Tenemos un equipo listo para responderte y ayudarte. ¡Gracias! Nuestra misión en KAYAK es ayudar a la gente a explorar el mundo dándoles sus herramientas de viaje favoritas. Con cada consulta, KAYAK busca en otras páginas y muestra a los viajeros la información que necesitan para encontrar los vuelos, hoteles, coches de alquiler y paquetes vacacionales perfectos.


Contact info

1.8

Poor

TrustScore 2 out of 5

804 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

False information

Giving false information on the website about property I booked. Said it comes with a pool & leisure centre and I booked a triple room but was not the case. No swimming pool or leisure centre and the the property does not have triple rooms , got a double room instead despite being charged of triple rooms, other platforms are giving more accurate information , made a mistake of booking through Kayak.
A big let down !

August 26, 2025
Unprompted review
Advertisement
Rated 2 out of 5 stars

i dont want other airports but antwerp…

i dont want other airports but antwerp !!!!

May 21, 2019
Unprompted review
KAYAK logo

Reply from KAYAK

Hi there

Thanks for reaching out to us. You can select the Antwerp airport and deselect the option 'nearby airports', that will show you results only with that option.

Best,
Scott
KAYAK

Rated 1 out of 5 stars

LE WALT HOTEL

LE WALT HOTEL, PARIS. A DREADFUL HOTEL.
It is unbelievable that a 4star hotel un the heart of Paris, an not cheap at all, can be so stingy and appalling, both the room and the service prodided by the hotel pesonnel, unable to solve the problems we had.

December 3, 2018
Unprompted review
KAYAK logo

Reply from KAYAK

Hi there.


Thank you for contacting us. Please contact the hotel directly or leave a review on their site. We can also take a closer look at your case via www.kayak.com/support.

Best,

Santiago
KAYAK

Advertisement
Rated 5 out of 5 stars

Kayak is a very useful application.

Kayak is very useful. You can have all the options in one single page which is reallry practical in order to compare flights and tickets' prices. Kayak works really well in both your computer and smartphone.

October 25, 2018
Unprompted review
Advertisement
Advertisement
Rated 4 out of 5 stars

I guess I think the site needs more AI

I guess I think the site needs more AI. Like posting less info that is worthless and more that is needed. If one trip makes me wait in the middle of nowhere for twenty facking hours.... I do not want it, specially when I am saving $5 and the wait time with another flight is 2 hrs instead of twenty.

May 2, 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look