I always love ordering directly from Kayali because they truly make the packages look so beautiful and they ship QUICK!!! I always get my deliveries ahead of time. As for the items - Yum boujee Marshm... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Buying through the actual website is easy and they package things beautifully. We used to buy the larger bottles, but had problems with the atomizer which seem to be a nightmare to get a refund or rep... See more
Company replied
Shipping was great; turnaround time was amazing and everything was well-packaged. I purchased Vanilla 28, Boujee Marshmallow and Pistachio. They are all so good! They are staples in my collection n... See more
Company replied
My first time buying Kay Ali I got the Cleir Majesty Rose Royale I smelled another scent the one in the pink bottle on a nurse at work and I loved it ! So I decided to order this one and I order anot... See more
Company replied
Company details
Written by the company
Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
Contact info
United States
- customercare@kayali.com
- kayali.com
4.1
Great
532 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 48 hours
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Bad experience I never received a email…
Bad experience I never received a email for tracking my package and somebody stole my package..I claimed and they said it was delivered two days before I send a mail to cancel my order because it was to long and not received a notification ..
October 7, 2026
Reply from KAYALI
Hello Maria,
Thank you for the KAYALI love, and we’re truly sorry to hear about your experience.
We’ve reviewed your order, and the carrier confirmed it was delivered before your cancellation request was received, and we were no longer able to cancel it.
We truly value your feedback and will be sharing it with our team as we continue to improve our shipping experience.
Thank you so much for your patience and understanding.
With love,
KAYALI Customer Care Team
I was unable to return anything
I was unable to return anything. I wasn’t aware of the return policy on the items I purchased so that is my mistake.
October 6, 2026
Reply from KAYALI
Hello,
Thank you for your honest feedback, and we are sorry you weren’t able to return your items. We truly appreciate you taking the time to share your experience.
Our return policy is available on our website at https://kayalihelp.zendesk.com/hc/en-us/articles/39175853563409-What-is-your-Return-Policy , and we are always working to make it as clear as possible for our customers.
If there’s anything we can do to help, such as recommending ways to enjoy your purchase or answering questions about your order, please reach out to us, and our team will be happy to assist.
With Love,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Amazing experience.
Amazing experience.
Ordered online and the package came very next early morning.
The fragrances were magical - super worth it!
October 14, 2026
Unprompted review
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
It was easy to shop
It was easy to shop, easy to checkout and the shipping was fast. I am enjoying my perfume. I love it!
September 30, 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
My first time buying Kay Ali I got the…
My first time buying Kay Ali I got the Cleir Majesty Rose Royale I smelled another scent the one in the pink bottle on a nurse at work and I loved it ! So I decided to order this one and I order another one with the Coconut scent which I’ll be receiving on Thursday ! Can’t wait I’ll be ordering one each week until
I have the entire collection !
October 6, 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Love love LOVE the Burning Cherry!
Love love LOVE the Burning Cherry!! Please make a lotion and lip balm!
October 7, 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Thank you very much 🤗
October 5, 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
I love my perfume
October 6, 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Love this perfume
This perfume smells beautiful and the shipping was fast. I will reorder more!!!
September 29, 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
I absolutely love this fragrance
I absolutely love this fragrance. It layers nicely with my lotion. Compliments all day on my fragrance.
September 29, 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Always Special
Thank you for the extra care with packaging, attention to detail, and prompt shipping.
October 6, 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Love KAYALI products
Love KAYALI products. The scent is long-lasting and layering them adds a whole new dimension.Excellent products, beautifully packaged and shipped quickly.
October 6, 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Perfume was not inside packaging
Not your fault but my perfume is not inside packaging and all I received was the sample super sad you guys wanted me to take a picture of the box when I said I threw out ! Be careful when buying !
October 6, 2026
Reply from KAYALI
Hello,
Thank you for sharing your experience, and we are truly sorry that your perfume wasn't inside the packaging. We completely understand how disappointing this must have been.
We would like to explain why we asked for a photo of the box. When an item is missing from a delivery, we open an investigation with our logistics team and our delivery carrier. The condition of the box, such as signs of damage, tampering or resealing, helps them find out where the issue happened.
Even without the box, we still want to help. Our Customer Care team will contact you by email to review your case and find the best solution for you.
Thank you for your patience and understanding.
With Love,
KAYALI Customer Care Team
My girlfriend loves the perfumes!!!!
October 5, 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
I really wanted to love the smell and…
I really wanted to love the smell and product but ended up being extremely disappointed. The body butter has absolutely no scent to it along with the lip butter. I had to shove them up my nose to be able to find a slight scent. I was hoping it would be somewhat potent but very light even for layering. The perfume smells more musky then delectable. Doesn’t make me think of deserts or sweets at all. It’s more of a musk and alcohol (not the good whisky kind either). I wish I would have sampled this in the store prior to buying. So if you’re looking for a dormant scent that last all day that turns heads this is NOT the product for you. It’s almost scentless.
October 6, 2026
Reply from KAYALI
Hello Chantelle,
Thank you for taking the time to share your honest feedback.
Our body and lip products are designed to offer a softer, more subtle scent, so they can be beautifully layered with your perfume. Fragrance is also a very personal experience, and the way a scent develops can vary depending on body chemistry.
For longer-lasting wear, we recommend applying your perfume to moisturized skin, focusing on pulse points such as the wrists, neck, and behind the ears, and avoiding rubbing it in after spraying.
Thank you again for your feedback.
With love,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Smells so good and lasts all day
Smells so good and lasts all day, I love it! Fast shipping too
October 6, 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
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