I always love ordering directly from Kayali because they truly make the packages look so beautiful and they ship QUICK!!! I always get my deliveries ahead of time. As for the items - Yum boujee Marshm... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Buying through the actual website is easy and they package things beautifully. We used to buy the larger bottles, but had problems with the atomizer which seem to be a nightmare to get a refund or rep... See more
Company replied
Shipping was great; turnaround time was amazing and everything was well-packaged. I purchased Vanilla 28, Boujee Marshmallow and Pistachio. They are all so good! They are staples in my collection n... See more
Company replied
My first time buying Kay Ali I got the Cleir Majesty Rose Royale I smelled another scent the one in the pink bottle on a nurse at work and I loved it ! So I decided to order this one and I order anot... See more
Company replied
Company details
Written by the company
Founded in 2018 by beauty entrepreneur and fragrance connoisseur Mona Kattan, KAYALI—meaning "my imagination" in Arabic—draws inspiration from Middle Eastern heritage and the art of scent layering. The brand partners with world-renowned perfumers and uses high-quality ingredients to craft cruelty-free, long-lasting fragrances. Each creation reflects a deep commitment to storytelling and craftsmanship, from the unique scent profiles to the intricately designed bottles. Powered by Mona’s global influence and passion for perfume, KAYALI has cultivated an engaged digital community of over six million followers.
Contact info
United States
- customercare@kayali.com
- kayali.com
4.1
Great
540 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I absolutely love this fragrance
I absolutely love this fragrance. It layers nicely with my lotion. Compliments all day on my fragrance.
September 29, 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Always Special
Thank you for the extra care with packaging, attention to detail, and prompt shipping.
October 6, 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Love KAYALI products
Love KAYALI products. The scent is long-lasting and layering them adds a whole new dimension.Excellent products, beautifully packaged and shipped quickly.
October 6, 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Perfume was not inside packaging
Not your fault but my perfume is not inside packaging and all I received was the sample super sad you guys wanted me to take a picture of the box when I said I threw out ! Be careful when buying !
October 6, 2026
Reply from KAYALI
Hello,
Thank you for sharing your experience, and we are truly sorry that your perfume wasn't inside the packaging. We completely understand how disappointing this must have been.
We would like to explain why we asked for a photo of the box. When an item is missing from a delivery, we open an investigation with our logistics team and our delivery carrier. The condition of the box, such as signs of damage, tampering or resealing, helps them find out where the issue happened.
Even without the box, we still want to help. Our Customer Care team will contact you by email to review your case and find the best solution for you.
Thank you for your patience and understanding.
With Love,
KAYALI Customer Care Team
My girlfriend loves the perfumes!!!!
October 5, 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
I really wanted to love the smell and…
I really wanted to love the smell and product but ended up being extremely disappointed. The body butter has absolutely no scent to it along with the lip butter. I had to shove them up my nose to be able to find a slight scent. I was hoping it would be somewhat potent but very light even for layering. The perfume smells more musky then delectable. Doesn’t make me think of deserts or sweets at all. It’s more of a musk and alcohol (not the good whisky kind either). I wish I would have sampled this in the store prior to buying. So if you’re looking for a dormant scent that last all day that turns heads this is NOT the product for you. It’s almost scentless.
October 6, 2026
Reply from KAYALI
Hello Chantelle,
Thank you for taking the time to share your honest feedback.
Our body and lip products are designed to offer a softer, more subtle scent, so they can be beautifully layered with your perfume. Fragrance is also a very personal experience, and the way a scent develops can vary depending on body chemistry.
For longer-lasting wear, we recommend applying your perfume to moisturized skin, focusing on pulse points such as the wrists, neck, and behind the ears, and avoiding rubbing it in after spraying.
Thank you again for your feedback.
With love,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Smells so good and lasts all day
Smells so good and lasts all day, I love it! Fast shipping too
October 6, 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
The perfume scent was so awful and made…
The perfume scent was so awful and made me have headache whole day
October 6, 2026
Reply from KAYALI
Hello Lina,
Thank you for taking the time to share your feedback.
Fragrance is a very personal experience, and everyone reacts to scents differently. Our Discovery Layering Set https://us.kayali.com/products/discovery-layering-set-2026 is a wonderful way to explore a range of KAYALI scents and discover the one that feels just right for you.
Thank you again for your feedback, and we hope to have the chance to change your experience.
With love,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Ordering was easy
Ordering was easy, payment was easy, delivery was quick and I love the Musk 12 perfume that I bought. 10 out of 10 would highly recommend!
October 6, 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Oh my goodness this is my favorite…
Oh my goodness this is my favorite scent and I was able to get the larger size for an affordable price. I’m so excited. I will be using it every day. I also was impressed with the packaging. It was so thoughtful. The bow tied around the perfume made it extra special.
October 6, 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
I went out on a limb and ordered it
I went out on a limb and ordered without even smelling it and it ended up being a great purchase it smells amazing
October 6, 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Obsessed with Fleur Majesty Rose…
Obsessed with Fleur Majesty Rose Royale! The only perfume I have ever worn that has gotten me compliments <3
October 6, 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
No problems with order
No problems with order. Packaging great delivery great and let's not forget the product. Exceptional.
October 6, 2026
Reply from KAYALI
Hello,
Thank you so much for your wonderful review and for taking the time to share your experience with us.
Your feedback is truly appreciated by our team, inspiring us to continue delivering the highest quality products and service.
Kind Regards,
KAYALI Customer Care Team
My caramel perfume came broken i cant…
My caramel perfume came broken i cant even spray
September 28, 2026
Reply from KAYALI
Hello,
Thank you for taking the time to share your experience. We are truly sorry to hear that your fragrance arrived broken.
Our Customer Care team will be reaching out to you by email shortly to look into this further and find the best solution for you.
Thank you for your patience and for bringing this to our attention. Your feedback means a lot to us, and we’ll make sure it’s shared with the relevant teams.
With love,
KAYALI Customer Care Team
Fragrance does not last very long.
October 6, 2026
Reply from KAYALI
Hello Idalia,
Thank you for taking the time to review your KAYALI experience.
We truly appreciate your feedback, which helps us keep improving. We look forward to welcoming you back for more KAYALI moments.
Kind regards,
KAYALI Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.