Kitchen & Bath Authority Reviews 

Great product and very good company to work with. Product arrived quickly and was exactly what I needed.

We had a great experience purchasing from Kitchen & Bath Authority! The ordering process was straightforward, and we appreciated the selection of products available. We are pleased with our purchase and appreciate the company's commitment to customer satisfaction. We would definitely consider ordering from Kitchen & Bath Authority again and recommend them to others looking for kitchen and bathroom products.

Order went seamlessly. I love the look and feel of my new faucet. Verdict is in yet on the product though, it has started to make noice when the hot water is on.

Needed an exact part to fix a broken hose joint on a Toto bidet. Item shipped all the way to Hawaii very fast, very good service. And happy with the photo and detailed description of the part as most sellers websites don’t have clear information and you’re not sure if you’re getting the correct item.

Shipped straight to my door in a timely manner. The mirrors arrived in tact and complete. No issues.

Looks great

Experience was great. Bought a genuine toto replacement part at a reasonable price. I recommend KBAuthority.

My experience at KB Authority was amazing. I got a beautiful couch at a great price with superb customer service.

We absolutely love the mirrors we got for our new bathroom! They look amazing, and the quality is great. The lighting around the mirror is evenly distributed throughout the mirror, making it perfect for getting ready for the day in the morning. They came well protected in their packaging. Even though the exterior shipping box arrived damaged, the mirrors were still in perfect condition and arrived quickly.

Light fixture was damaged during transit. Haven’t received a replacement after a month. Poor customer service and won’t provide a refund. Will never order from them again.

If you place an order that says (available) only to find out, it's not in stock, they find it days later, says shipping in 3 days which means (2 weeks), then arrives broken and cracked, call mutliple times for help, EVERYONE says they'll call back, but yet...NO call. Supervisor Stacy is on leave, yeah sure go for it. THE WORST!

Thank you. Everything was smooth and got the right part.

I ordered a replacement part that I couldn’t find anyone else. I got detailed communications about the shipping progress, and it arrived quickly and well packed. This is a great and trustworthy vendor.

So impressed with the efficiency from the ordering to the delivery. The sink was well secured - (my initial order from HD came shattered). The sink looks great!! The delivery was literally less than 48 hours!!

I ordered a very expensive Brito faucet set ($1200). It was improperly packaged: rather than using a solid shipping box, KBA simply shipped the product in a flimsy plastic envelope. When it arrived, the plastic envelope was completely shredded, the manufacturers box was crushed and torn, and the parts were bent, broken, and unusable. I sent pictures of the broken parts, shredded box, packing slip, and shredded plastic envelope to KBA. kBA insisted that it must be the shippers fault. They refused my request for a refund because I didn’t have a photo of the package with the shipping label, although this was impossible because the envelope was torn before and after I opened it . This was not a sale item I paid full price and was not advised before they took my money that it could not be returned if damaged. This was not only a breach of contract but also a breach of the implied covenant of merchantability enforced by law. This was the first time I purchased a product from this company and certainly the last.

I was truly pleased with the service provided by Benjie Beltran, both on email and telephone. His hard work and dedication were outstanding.

Product arrived as described

I have made a couple purchases with KB Authority. I appreciate the ease of ordering, timeliness of delivery, and the communication regarding my order. I was never in the dark about where I was in the order and delivery process.

I made multiple purchases from KBAuthority including two James Martin vanities and a few plumbing accessories. The help in the purchase process from their staff was very good and the products were delivered on time. Unfortunately I ordered the wrong color backsplash for one of the vanities ($159 cost), and here is where I found their customer service lacking. It took me two weeks to receive Return Authorization. Then I needed to pay for shipment of the product back ($83). Four weeks after it arrived back at the manufacturer (and 7 weeks from the start of the process, I received $114.52 refund. Net? $31.5. So for me it says that in practice - there is a No-Return policy. Do take it into consideration when deciding to order from them.