Just had KCOM instal full fibre today. Only been in a few hours but so far working perfectly. A special mention has to go to the two engineers, Blake and Ellis. In what were really atrocious condition... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We had Matt and Jake install our fibre optic broadband. Consulted well with us to work out the best route into the property and were quick and efficient. Ensured all our devices were working after cha... See more
Company replied
Never really give reviews as can’t be bothered but fair play to kcom from start to finish it’s been very easy and the speed of the internet has been amazing, considering I was paying more for less wit... See more
Company replied
A very easy and smooth transaction with friendly staff. Made changeover very easy especially kcom informing my old supplier of my defection. Went for top package with 2 routers and saved approximately... See more
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Company details
Written by the company
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Contact info
37 Carr Lane, HU1 3RE, Hull, United Kingdom
- 01482 602555
- question@kcom.com
- kcom.com/home
4.3
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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From when thay.fit it to it being…
From when thay.fit it to it being turned on was great
May 21, 2026
Unprompted review
Reply from KCOM
Good morning Paul.
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards, Ella.
After a bad start getting the request…
After a bad start getting the request for an installation approved (3 times we tried and each time were told you could not) we managed a chat with your road show people locally. They gave us a name and a number and Mike sort out the problem as my neighbour underneath verbally approved a way leave (he is one of your customers) job sorted 👍
May 20, 2026
Unprompted review
Reply from KCOM
Good morning David.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Blake and Ellis are a brilliant install team
Blake and Ellis are a brilliant team for a quick and respectful installation. They’re great throughout and would definitely recommend them
May 28, 2026
Unprompted review
Reply from KCOM
Good morning.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
On time and connection really quick.
On time and connection really quick.
May 23, 2026
Unprompted review
Reply from KCOM
Good morning Craig.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Kcom
Kcom . Really helpful and polite.
Blake and Ellis gave a 100 %
Thankyou.
May 22, 2026
Unprompted review
Reply from KCOM
Good afternoon Jackie.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
So far so good very good speed and very…
So far so good very good speed and very happy with installation. Blake and Ellis was very polite helpful and did their job to a high standard. Would highly recommend.
May 21, 2026
Unprompted review
Reply from KCOM
Good afternoon Vicky.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
Salesmen and installation…
Salesmen and installation engineers.Easy to chat to..Polite and helpful.....
May 20, 2026
Unprompted review
Reply from KCOM
Good morning Stuart.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
After reporting a fault (caused by…
After reporting a fault (caused by another contractor) the Kcom engineer arrived 2 hours later and worked all day until the repair was complete. Excellent service.
May 15, 2026
Unprompted review
Reply from KCOM
Good morning Susan.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Easy and quick
The process of signing up was super easy everything i have requested was sorted in under 20 minutes.
May 27, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
We’re so pleased to hear this. Thank you for choosing us.
Many thanks,
Adrian
Installation of fibre.
Installation of fibre.
Blake and Ellis were friendly, courteous and extremely helpful. Took time to call us beforehand and to explain everything during their visit. Quick, efficient and considerate work. Thank you.
May 26, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Kcom fibre installation
I’ve recently had a new fibre installation in to my home. The two Kcom technicians, Blake and Ellis did a great, tidy job and nothing was too much trouble.
Excellent ambassadors for Kcom.
May 21, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Tony was efficient
Tony was efficient. He explained everything clearly and carefully. He answered queries fully. He was patient and spoke clearly.
May 26, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Reply from KCOM
Good Afternoon,
We’re so pleased to hear this. Thank you for choosing us.
Many thanks,
Adrian
very satisfied
The Lady on the phone was very knowledgeable, friendly and made everything understandable. We felt as though we were getting the right product for our needs and the process was quick and easy.
May 26, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
We really appreciate your feedback and are glad we could help.
Many thanks,
Adrian
Excellent service
Excellent service; any technical issues were resolved quickly and with care. A local call centre with people who know what they are doing is a breath of fresh air. Fab company.
May 26, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Rip of Kcom
Just signed up with kcom for 39.99 a month only to be billed 52.05 on first month then 64.98 on second month, kcom will tell you one price over the phone and the billing will be higher. they blackmailing people to sign up only to rip em off on the billing
April 7, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Thank you for your review. We’ve requested your contact details so we can follow up directly. If you’d prefer, you’re also welcome to get in touch with us.
Many thanks,
Adrian
Fantastic friendly team made the switch…
Fantastic friendly team made the switch pain free and simple great product and service at a reasonable price
May 26, 2026
Unprompted review
Reply from KCOM
Good morning,
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
cheap additional routers and a charming…
cheap additional routers and a charming tea bag in loose leaf
May 26, 2026
Unprompted review
Reply from KCOM
Good morning Erwin.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Highly Recommend KCOM Service.
installation was carried out with out and issues and exactly on the time scale agreed. Installation engineers were very friendly and explained everything. Broadband speed is exactly as per the agreement. I would 100% recommend KCOM and the price is very competitive in the broadband market.
May 15, 2026
Unprompted review
Reply from KCOM
Good morning Michael.
We’re grateful for your support and thrilled you’re enjoying our service.
Kind regards, Ella.
Reply from KCOM
Good morning Valerie.
Thank you for sharing your experience - we’re glad it’s been a good one.
Kind regards, Ella.
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