Just had KCOM instal full fibre today. Only been in a few hours but so far working perfectly. A special mention has to go to the two engineers, Blake and Ellis. In what were really atrocious condition... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had Matt and Jake install our fibre optic broadband. Consulted well with us to work out the best route into the property and were quick and efficient. Ensured all our devices were working after cha... See more
Company replied
Never really give reviews as can’t be bothered but fair play to kcom from start to finish it’s been very easy and the speed of the internet has been amazing, considering I was paying more for less wit... See more
Company replied
A very easy and smooth transaction with friendly staff. Made changeover very easy especially kcom informing my old supplier of my defection. Went for top package with 2 routers and saved approximately... See more
Company replied
Company details
Written by the company
KCOM is one of the longest-established internet service providers in the UK, connecting both businesses and residential customers and investing in better digital solutions for everyone.
Contact info
37 Carr Lane, HU1 3RE, Hull, United Kingdom
- 01482 602555
- question@kcom.com
- kcom.com/home
4.3
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Just renewed my Broadband package from… 500 mbps to 900 mbps.
Just renewed my Broadband package from 500 mbps to 900 mbps with the price staying at the slightly cheaper then my old package which was going to rise to £70 per month. No brainer.
June 3, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
Jordan & Sam
Jordan & Sam installed our new WiFi today. It was a tricky installation but they were thoroughly professional throughout and gave us great advice. I would highly recommend.
June 3, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Your feedback made our day - thank you for sharing it.
Many thanks,
Adrian
Reply from KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Friendly and helpful service
Great to talk to a real person straight away. Helen was able to answer all my questions and alleviate my concerns about switching. Friendly and helpful service.
June 3, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
It’s wonderful to hear you’re happy. Thanks for letting us know.
Many thanks,
Adrian
Person I spoke to didnt seem like he…
Person I spoke to didnt seem like he was reading from a script it was like speaking to someone I knew and he was very helpful
June 3, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Reply from KCOM
Good Afternoon,
We're so please to hear this, Thankyou for choosing us.
Many thanks,
Adrian
My experience has only been positive as…
My experience has only been positive as a new customer
May 22, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
We’re happy to know you’re satisfied. Thank you for your support.
Many thanks,
Adrian
Easy to use website for arranging an…
Easy to use website for arranging an internet connection during a house move
June 2, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Many thanks,
Adrian
Great customer service for our house…
Great customer service for our house move - basically plugged from one house to another!
May 29, 2026
Unprompted review
Reply from KCOM
Good Afternoon,
Thank you for sharing your experience - we’re glad it’s been a good one.
Many thanks,
Adrian
Been with kcom lifetime and can't…
Been with kcom lifetime and can't normally fault the service. but when I had a technical issue with my broadband it took lots of phone calls and lots of repeating myself and troubleshooting steps . I was advised by one call handler its not there problem and to maybe go buy s third party router out my own money. Technical support call center need more training in listen to customers and not repeating same troubleshooting steps as previously technical advisor. I was then contacted by a customer service assistant due to the amount of calls made to technical support. I had a engineers pro appointment who did few checks on his laptop and then said it must be the ethernet cable to the router is the problem but the call center said the ethernet is fine many time. More training for technical support needed
May 15, 2026
Unprompted review
Reply from KCOM
Good afternoon Matty.
We appreciate your feedback. We’ve requested your contact information so we can help resolve any concerns. You can also reach out to us directly.
Kind regards, Ella.
Blake and Ellis were friendly and…
Blake and Ellis were friendly and efficient- great job
May 29, 2026
Unprompted review
Reply from KCOM
Good morning Rachel.
Thank you for sharing your experience - we’re glad it’s been a good one.
Kind regards, Ella.
Reply from KCOM
Good morning Jamie.
We really appreciate your feedback and are glad we could help.
Kind regards, Ella.
It was uncomplicated to sort out
I had to set up internet to work from home, I discussed with the agent the minimum speeds i would need and they outlined the best options for me which where reasonable compared with mobile internet prices.
I went in to the building and after providing my details, about 10-15 minutes later after hearing the terms i had my eero ordered and there was no upfront costs and they gave me 14 days to try it out and decide if the package worked for me.
May 19, 2026
Unprompted review
Reply from KCOM
Good morning Lee.
It’s wonderful to hear you’re happy. Thanks for letting us know.
Kind regards, Ella.
Matt and Jake came to install my wifi…
Matt and Jake came to install my wifi etc today, fab lads, in and out no mess, helped me with the app and set up, thanks
May 29, 2026
Unprompted review
Reply from KCOM
Good morning Sarah.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
Moving my account
I require to move my account to a new address and spoke with a lady on the phone. She was extremely helpful and very happy to assist me with the details of moving it and booking the new installation. She explained everything and ensured that I understood what I was to do and what the engineer would do. Brilliant customer service.
May 29, 2026
Unprompted review
Reply from KCOM
Good morning Anthony.
We’re happy to know you’re satisfied. Thank you for your support.
Kind regards, Ella.
Greg and Thomas were brilliant
Greg and Thomas were brilliant, fast, knowledgeable and friendly.
Thank you to them
May 29, 2026
Unprompted review
Reply from KCOM
Good morning Pete.
Thanks for the great review. We’re glad you’re enjoying your experience with us.
Kind regards, Ella.
The install and network guys were…
The install and network guys were excellent. Really informative and tidy workers.Matt and Jake
May 29, 2026
Unprompted review
Reply from KCOM
Good morning Dean.
Your feedback made our day - thank you for sharing it.
Kind regards, Ella.
Kcom fitted my internet connection
Kcom fitted my internet connection. Corrispondance all the way through explaining each part. Engineer came when expected. He was polite, helpful and professional. Easy to connect via my phone and highly satisfied with results.
May 22, 2026
Unprompted review
Reply from KCOM
Good morning Mrs Davies.
We’re so pleased to hear this. Thank you for choosing us.
Kind regards, Ella.
Very professional
Very professional, very courteous, ended call feeling happy that all will go well
May 29, 2026
Unprompted review
Reply from KCOM
Good morning Ricky.
Thank you for your kind words - we’re delighted you’re happy with our service.
Kind regards, Ella.
Good website and easy to set up
May 28, 2026
Unprompted review
Reply from KCOM
Good morning Tob.
Your positive comments mean a lot to us - thank you.
Kind regards, Ella.
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