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Kecks Reviews 

1,763
•
TrustScore 4.5 out of 5

4.6

Underwear Store
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Review summary

Created with AI, based on recent reviews

Considering 425 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, highlighting their comfort and durability across various apparel. Many appreciate the efficient and reliable service, with orders often dispatched quickly and arriving promptly. Excellent communication and responsive customer support contribute to a smooth purchasing experience. However, some customers noted issues with delivery, including parcels not arriving or being misdelivered. A few people also reported product quality concerns, such as items developing holes or having poor material. Additionally, some reviewers were dissatisfied with sizing, finding certain products too tight, and mentioned a strict no-exchange policy for underwear.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the great quality of materials, fit,... See more

Quality

Users describe positive interactions with quality, consistently praising the products for their top-tier... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Order

Consumers generally express satisfaction with the ordering process, highlighting ease of purchase and... See more

Service

Clients share positive opinions on service, consistently highlighting its efficiency and reliability.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good efficient service and nice quality product as usual. We use a range of the products tshirts, printed boxers and the moto socks. All great quality and reliable service. Postage starting to... See more

Company replied

Rated 5 out of 5 stars

Great products and Just as good customer service. had one item in an order arrive with a minor manufacturing defect and once reported and evidence provided a replacement item was on its way over to me... See more

Company replied

Rated 5 out of 5 stars

great communication regarding shipping etc 1 thing might change is option bar on home page for desktop. when choosing men the foldout is difficult to reach

Company replied

Rated 5 out of 5 stars

Placed my order last week after being a customer of a rival brand which had serious quality issues. Nothing but impressed comfortable and quirky let’s hope they stand the test of time, unlike the oth... See more

Company replied

Company details

  1. Underwear Store
  2. Activewear Store
  3. Clothing Store

About Kecks

Written by the company

About Kecks Ltd

Information written by the company

Kecks banner

At Kecks, we pride ourselves on delivering premium, stylish underwear crafted from the finest materials. Based in the UK, our e-commerce business is dedicated to offering customers a seamless shopping experience with a focus on quality, comfort, and modern design.

Our journey began with a simple mission: to redefine underwear for the contemporary individual. We create underwear for men, women, and boys, ensuring that everyone in the family can experience the superior comfort and style of Kecks.

Customer satisfaction is at the heart of everything we do. While we cannot accept returns on underwear for hygiene reasons, we guarantee to replace any items with manufacturing defects within 14 days of purchase. Join us in experiencing the perfect blend of style, comfort, and reliability.

Categories

Need help banner

If you have any issues, visit our Help Page to submit a support ticket.

Email: support@kecks.co.uk

Address: 4L Gelders Hall Rd, Shepshed, Loughborough, LE12 9NH

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.6

All reviews

(1,763)

424 reviews in the last 12 months

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Rated 2 out of 5 stars

Women's sports wear is misleading in…

Women's sports wear is misleading in photos, looks like they have cups in the sports bra but they don't very thin not suitable for actual activity more fashion sports wear. Leggings thin as well which I found unflattering especially in light colours then a short return window

March 4, 2026
Unprompted review
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Reply from Kecks

Hi,

Thanks for your feedback, and sorry it wasn’t what you expected.

Our sports bras don’t have built-in cups and are designed as a lighter fit, and the leggings are more lightweight than compressive. We’ll take your comments on board around how this is shown.

Our returns policy is available before purchase, but we appreciate the feedback.

James
Kecks Customer Service Team

Rated 5 out of 5 stars

Repeat order of Breeze Kecks…

I have several pairs of Breeze Kecks and are the most comfiest pants I have found. They last well and remain comfy. The ordering and delivery was spot on and I am enjoying my new kecks to replace my worn out ones

February 24, 2026
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Reply from Kecks

Thanks For choosing Kecks

Rated 5 out of 5 stars

Comfort and quality

Placed my order last week after being a customer of a rival brand which had serious quality issues.
Nothing but impressed comfortable and quirky let’s hope they stand the test of time, unlike the other brand. Happy so far.

February 17, 2026
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Reply from Kecks

Thanks for the review, really appreciate the support.

Rated 5 out of 5 stars

Another top quality order from kecks

Another top quality order from kecks. Never a problem with any orders. Fantastic quality and comfortable items. From a postie who walks many comfortable miles.

February 9, 2026
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Reply from Kecks

Thanks for the review, really appreciate the support.

Rated 5 out of 5 stars

Brilliant service

Brilliant service . Certainly recommend and wi be ordering again for myself

February 9, 2026
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Reply from Kecks

Thanks for the review, really appreciate the support.

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