Banner for Kecks
Kecks logo
Visit website

Kecks Reviews 1,680

•
TrustScore 4.5 out of 5

4.6

Underwear Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 361 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their comfort and durability. Many consumers are impressed with the fast delivery service, often receiving their orders promptly and in good condition. The ordering process is frequently described as easy, and the overall service is considered top-notch, leading many to become repeat customers. However, some customers experienced issues with delivery delays, with parcels getting stuck or not arriving as expected, despite the company not always being responsible for the courier's actions. A few other people also felt that sizing information was not helpful, leading to items not fitting correctly, and noted that the company does not offer exchanges or refunds for underwear due to hygiene reasons. There were also isolated complaints about poor product quality, with some items developing holes after minimal use.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the great quality of fabric,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the products as top-quality, comfortable,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the warp speed and fast... See more

Order

Customers consistently note positive experiences with order, praising the super fast processing and delivery,... See more

Service

People report positive experiences with service, often highlighting fast and efficient delivery. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent quality hoodie! Most comfortable jumper I have ever worn. Delivery was quick. Only really brought the jumper because of mashtag but the quality has made me want to check out their other stuf... See more

Company replied

Rated 5 out of 5 stars

Amazing company!! Ordered a t shirt and 2 hours later it was dispatched and arrived within 2 days, great quality and amazing service! Will definitely be using this company again!! Top marks and 5 star... See more

Company replied

Rated 5 out of 5 stars

Placed my order last week after being a customer of a rival brand which had serious quality issues. Nothing but impressed comfortable and quirky let’s hope they stand the test of time, unlike the oth... See more

Company replied

Rated 5 out of 5 stars

First time shopping with kecks and what a brilliant shopping experience it was!! I was having trouble trying to track my parcels (my fault not theirs) and they were sending replies through email so qu... See more

Company replied

Company details

  1. Underwear Store
  2. Activewear Store
  3. Clothing Store

About Kecks

Written by the company

About Kecks Ltd

Information written by the company

Kecks banner

At Kecks, we pride ourselves on delivering premium, stylish underwear crafted from the finest materials. Based in the UK, our e-commerce business is dedicated to offering customers a seamless shopping experience with a focus on quality, comfort, and modern design.

Our journey began with a simple mission: to redefine underwear for the contemporary individual. We create underwear for men, women, and boys, ensuring that everyone in the family can experience the superior comfort and style of Kecks.

Customer satisfaction is at the heart of everything we do. While we cannot accept returns on underwear for hygiene reasons, we guarantee to replace any items with manufacturing defects within 14 days of purchase. Join us in experiencing the perfect blend of style, comfort, and reliability.

Categories

Need help banner

If you have any issues, visit our Help Page to submit a support ticket.

Email: support@kecks.co.uk

Address: 4L Gelders Hall Rd, Shepshed, Loughborough, LE12 9NH

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent quality hoodie

Excellent quality hoodie! Most comfortable jumper I have ever worn. Delivery was quick. Only really brought the jumper because of mashtag but the quality has made me want to check out their other stuff! Brilliant company

May 15, 2026
Kecks logo

Reply from Kecks

Thanks For Choosing Kecks

Rated 1 out of 5 stars

Never even received my item the…

Never even received my item the delivery date has been changed 3 times. Last time I ordered it came on time I paid for the fast delivery and it didn't come in time for my son's birthday

May 15, 2026
Kecks logo

Reply from Kecks

Hi,

We’re sorry to hear you’re disappointed, however the tracking does show the parcel was delivered today at 10:10am and left in the safe place requested (shed/outbuilding).

Your order was dispatched from us on time on the 15th May and was then in DPD’s network. We can see there were delays within the courier network which unfortunately are outside of our control once the parcel has left us.

James
Kecks Customer Service Team

Rated 2 out of 5 stars

Disappointed

Poor quality material like cheap gym gear uncomfortable and comes up really tight. Printing bad quality. Expensive so really disappointed. Won’t order mashtag merch again rip off.

May 12, 2026
Unprompted review
Kecks logo

Reply from Kecks

Hi,

We think there may be some confusion here as we don’t make any Mashtag gym gear products.

If this review is about one of our actual Kecks products, please email us with your order number and some photos so we can look into it properly for you.

James
Kecks Customer Service Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look