Great products and Just as good customer service. had one item in an order arrive with a minor manufacturing defect and once reported and evidence provided a replacement item was on its way over to me... See more
Company replied
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Placed my order last week after being a customer of a rival brand which had serious quality issues. Nothing but impressed comfortable and quirky let’s hope they stand the test of time, unlike the oth... See more
Company replied
Excellent quality hoodie! Most comfortable jumper I have ever worn. Delivery was quick. Only really brought the jumper because of mashtag but the quality has made me want to check out their other stuf... See more
Company replied
First time shopping with kecks and what a brilliant shopping experience it was!! I was having trouble trying to track my parcels (my fault not theirs) and they were sending replies through email so qu... See more
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Company details
About Kecks
Written by the company
About Kecks Ltd
Information written by the company
At Kecks, we pride ourselves on delivering premium, stylish underwear crafted from the finest materials. Based in the UK, our e-commerce business is dedicated to offering customers a seamless shopping experience with a focus on quality, comfort, and modern design.
Our journey began with a simple mission: to redefine underwear for the contemporary individual. We create underwear for men, women, and boys, ensuring that everyone in the family can experience the superior comfort and style of Kecks.
Customer satisfaction is at the heart of everything we do. While we cannot accept returns on underwear for hygiene reasons, we guarantee to replace any items with manufacturing defects within 14 days of purchase. Join us in experiencing the perfect blend of style, comfort, and reliability.
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If you have any issues, visit our Help Page to submit a support ticket.
Email: support@kecks.co.uk
Address: 4L Gelders Hall Rd, Shepshed, Loughborough, LE12 9NH
Contact info
United Kingdom
- kecks.co.uk
4.6
Excellent
2K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Kecks
Thanks For Choosing Kecks
No Response! Reviewed
Really impressed with the efficiency the order was processed and initial communication. However, the package has been delivered to the wrong address (Royal mail) despite efforts of us actually hunting the package with no joy. We have contact Kecks via their secure website link and had no response whatsoever! If Kecks wish to contact me and resolve the issue I'd be happy to reconsider my rating....but at the moment out of pocket and disappointed.
In response to Kecks, I received an automated response on my initial enquiry throught there brilliant secure website ensuring yoh actually have a verified order. The response I received after chasing my enquiry was indeed to confirm the delivery address. My further follow up email...asking for an update the told me to do what I had already done check with neighbour....all of the street, and dispite us not having a registrated secure delivery stop it was left somewhere. Whilst I appreciate the order was shipped in a timely manner....I have received my order...and neither royal mail nor kecks seem to he bothered....so as at today 15th June, my review remains at a disappointing 1 star. 😱
June 1, 2026
Reply from Kecks
Hi Claire,
We’re sorry to hear you’re disappointed, however we do feel this review is unfair as we have been actively responding to your messages.
Our records show your initial enquiry was received on Wednesday and replied to the same day. We then responded again requesting confirmation of the delivery address, which you provided, and we followed up after reviewing the Royal Mail delivery information.
Royal Mail’s tracking and photographic evidence show the parcel as delivered to the delivery address provided on the order. We appreciate that you have checked with neighbours and searched the surrounding area, and we understand how frustrating this situation is.
We have continued to respond to your messages and investigate the information available to us, so it is not correct that you received “no response whatsoever” from Kecks.
We are also still working with Royal Mail to establish exactly what has happened and to see if the parcel can be located before determining the most appropriate resolution. As soon as we receive further information from Royal Mail, we will update you directly.
James
Kecks Customer Service Team
Reply from Kecks
Thanks For Choosing Kecks
I haven't received my parcel even…
I haven't received my parcel even though royal mail showing as delivered and can't get any response from emails to yourselves
June 1, 2026
Reply from Kecks
Hi Colin,
We’re sorry to hear you’re disappointed.
However, we do feel this review is unfair. Your first message was received on Wednesday and an response was sent the same day with advice on the next steps to help locate the items.
As Royal Mail marked the parcel as delivered, we have now opened an investigation with them to establish what has happened. Unfortunately, these investigations are handled by Royal Mail and can take time to complete.
We understand this situation is frustrating, but it is not correct that you have received no response from us. We have replied to your enquiry and are actively working with Royal Mail to investigate the delivery.
As soon as we receive further information from Royal Mail, we will be in touch to discuss the next steps and reach a resolution.
James
Kecks Customer Service Team
Order came in good time product is of…
Order came in good time product is of good quality I was really happy with my purchase I will definitely order again
May 21, 2026
Unprompted review
Reply from Kecks
Thanks For Choosing Kecks
10/10 Top company, great product!
Excellent service fast delivery 10/10 would recommend!
May 27, 2026
Reply from Kecks
Thanks For Choosing Kecks
Reply from Kecks
Thanks For Choosing Kecks
Reply from Kecks
Thanks For Choosing Kecks
Reply from Kecks
Hi, thanks for taking the time to leave a review.
We're sorry to hear you felt our response times weren't up to scratch, but we'd like to share a bit more context.
When you first got in touch on 23rd May about your shipping address, we updated it the same day and confirmed this to you directly. When you then contacted us on Thursday about a return, We responded immediately with our returns policy and portal link, and a member of our team followed up the next day with a clear explanation of next steps
If there's anything else we can help with, please don't hesitate to reach out at help.kecks.co.uk.
Thanks, Kecks Customer Service Team
I can’t wait, to get straight into this b**ch
Great customer service, quality products and warp speed delivery 🤌🏻
May 26, 2026
Reply from Kecks
Thanks For Choosing Kecks
Reply from Kecks
Thanks For Choosing Kecks
Got stuf in a deal the Bain loves billy…
Got stuf in a deal the Bain loves billy bolt socks
May 26, 2026
Reply from Kecks
Thanks For Choosing Kecks
Great Quality
Great quality, delivery and packaging very good, love the quality of the fabric and the print on the product 100%, customer service awesome.
May 21, 2026
Reply from Kecks
Thanks For Choosing Kecks
Reply from Kecks
Thanks For Choosing Kecks
Ordered and 2 days later was here
Ordered and 2 days later was here. Genuinely so so impressed. Was shocked how fast it was. Ordered it late one evening and the next day was out for delivery and here
May 21, 2026
Reply from Kecks
Thanks For Choosing Kecks
Amazing company!
Amazing company!! Ordered a t shirt and 2 hours later it was dispatched and arrived within 2 days, great quality and amazing service! Will definitely be using this company again!! Top marks and 5 stars!!
May 21, 2026
Reply from Kecks
Thanks For Choosing Kecks
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