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Review summary

Created with AI, based on recent reviews

Evaluating 241 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptionally fast delivery and straightforward ordering process. Customers frequently mention that the outdoor clothing is exceptionally high quality, remarkably warm, and completely reliable for enduring challenging weather conditions outdoors. Consumers also appreciate the very reasonable prices and outstanding functionality provided by the wide selection of durable jackets and trousers. However, some customers also noted that certain garments feature a tighter fit or minor sizing inconsistencies that required careful product selection. A few other people additionally felt that delivery couriers could occasionally be less reliable when dropping off packages at the door.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting durable materials, excellent weather... See more

Quality

Users describe positive interactions with quality, consistently highlighting the robust materials, excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting exceptionally fast shipping times and... See more

Service

Consumers find service to be exceptionally positive, praising the friendly support and efficient team.... See more

Price

People report high satisfaction with the price, highlighting that the gear offers great value and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had already had a Keela Waterproof jacket, which I bought for walking and needed some better waterproof trousers, as I have started doing RC Model Yacht racing, where you could be stood in driving... See more

Rated 5 out of 5 stars

Keela clothing is high quality and has kept me warm, dry and comfortable on many occasions on winter trips in Wales and in the Scottish highlands (fleece and ads t shirt layers and Rainlife waterproof... See more

Rated 5 out of 5 stars

I have a lot of Keela Products. I have the Munro in two sizes, the stratus, the merino boxers, long johns and base layer tops, a fleece, a zenith jacket, a zenith gilet, incline socks and alpine a... See more

Rated 5 out of 5 stars

There's so much to like about this company from great pieces of clothing for all sorts of outdoor activities to no fuss ordering and delivery. This time I acquired some Nevis Trousers (size 32 regular... See more


Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Award winning Scottish outdoor performance clothing brand.


Contact info

4.9

Excellent

TrustScore 5 out of 5

550 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(550)

239 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Great customer service. I had an issue with the delivery and it was resolved with phone calls etc. staff genuinely concerned to make everything work, emailed and phoned me to update. Tested my Heritage Ventile Smock in the woods in the rain and it is exactly what I need. 5 star quality from start to finish.

January 26, 2026
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Rated 4 out of 5 stars

Like that it made in Scotland

Like that it made in Scotland
Like this jacket as it bit longer as a lot off there jacket are to short for by liking as want something that keeps my upper legs dry real good hood but wish they me made this one a bit more water waterproof

January 30, 2026
Unprompted review
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Rated 4 out of 5 stars

I love the jacket

I love the jacket; the idea of putting a waterproof lining inside was inspired. It does add to the overall warmth, and I tested it during the recent cold snap; it did the job. My only criticism is that the stitching holding the lining in place has already come undone. Small section now, but might grow. So the stitching needs to be looked at.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great trousers to ride to work in.

Always like ordering stuff from Keela. Excellent quality, excellent customer service, and the trousers I bought have already been well used and served their purpose effectively. The Velcro bottoms keep fabric away from dirty chain, there is reflective piping at the back, plenty of pockets. I did get a larger size despite the elastic fabric which allows me to flex well. Haven't used in the rain yet, but suspect they will dry quickly. Used them and serve the purpose very well, as I expect from their kit.

December 29, 2025
Unprompted review
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Rated 4 out of 5 stars

Keela Pinnacle jacket.

Keela Pinnacle jacket.
Initially I was very pleased, loved the fit, the pockets and the fabric. After about 18 months it started to show a bit of wear on the inside joins and at 2 years the inner fabric is wearing. The zip often goes out of sync , it has been waterproofed several times but not reliable now. Although a mid price jacket I thought it would have lasted a little longer.

January 20, 2026
Unprompted review
Rated 4 out of 5 stars

The workmanship and quality of the…

The workmanship and quality of the Dunlin hoody was phenomenal. I had to return due to sizing issues. Would receive five stars if the cut was slightly wider in the chest. The cut is just more refined for mountain purists over a slightly wider person. If you lift weights and have a more developed chest and back you will struggle to find the right size and will probably have to compromise with an overly long garment. Which unfortunately I wasn't willing to do and returned for a refund.

As I say though, the fleece itself was fantastic.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Keela - the company and their products

First, Keela the company. The website was good and easy to use. The prices were competitive and the staff were very helpful when I needed further advice.
Second, Keela's product, specifically the Zenith Pro Jacket can be captured in one word - brilliant.
The Zenith Pro jacket was exactly what I was looking for - a jacket without a hood. I have tried the jacket in sub-zero conditions, biting winds and in light rain and the performance was excellent across them all. It is comfortable to wear, allowing good freedom of movement. I would describe it as a robust jacket, giving protection against the elements, without being too heavy or over insulated. This gave a good balance of jacket properties in different conditions. The fit allowed a range of layers to be used for differing temperature conditions without it being baggy or too tight.
I would thoroughly recommend the Zenith Pro jacket.

December 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Great quality

Not worn pants yet, bought for work. Quality very nice, had to exchange size and had no issues in doing this.

December 29, 2025
Rated 5 out of 5 stars

The whole process of buying was smooth…

The whole process of buying was smooth and straightforward, kept updated on delivery and arrived on time.
The Prosport jacket, light, protective and shrugged off the recent snow in the Midlands, more than warm enough with just a fleece underneath, no need for excessive layers.

December 29, 2025
Rated 5 out of 5 stars

Well worth the money

Well worth the money. Very warm, lasts well and easy to wash. Bought one last year, so this is my second one. Wish there were more colours on offer - could do with a burgundy one.

January 10, 2026
Unprompted review
Rated 1 out of 5 stars

I purchased a Keela soft shell jacket

I purchased a Keela soft shell jacket, although the overall fit was good, the jacket could have benefited from an extra inch in the under arm area. While debating in the shop if I should purchase it, I looked at the website where it states “The Keela manufacturing centre in Glenrothes also offers an alteration and bespoke customisation service”.
I thought, ‘great, all it needs is a diamond Gusset in the arm pit and it’s perfect!’
This is where I made a mistake, as I assumed they would carry out an alteration to my jacket. Unfortunately after 2 emails they told me they “cannot add material” or even supply an off-cut of the material so as I can take the jacket to a third party Taylor.
Shame, as it’s a lovely jacket, but I feel they should be a bit more honest about their services they offer. Unfortunately I will now steer clear of this brand.

January 2, 2026
Unprompted review
Keela logo

Reply from Keela

Thank you for your feedback and for your kind comments about the jacket’s fit and quality.

We’re sorry for the disappointment around our alteration and customisation service. Our in-house service usually covers adjustments such as shortening garments, repairs, and zip replacements. More complex structural changes, such as adding a gusset, aren’t always possible, particularly as we don’t consistently hold matching fabrics and colours from past production runs to carry this out to the standard we require.

We appreciate your comments on clarity and will take this on board to better explain the scope of our services on our website. Thank you for taking the time to share your experience.

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Rated 5 out of 5 stars

augurs well

I was introduced to Keela outdoor wear by a pal of mine. I went for a traditional, tighly woven cotton field jacket with, probably, far too many pockets for me to lose things in. I've not really had it long enough to judge performance fairly, but based on my very recent outings in wintry conditions, here on the North Yorkshire coast, it has held up very well

January 6, 2026
Unprompted review

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