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Review summary

Created with AI, based on recent reviews

Considering 247 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their robustness and ability to perform well in challenging conditions, keeping them warm and dry. Many appreciate the excellent value for money, finding the prices reasonable for such durable gear. The delivery service is frequently highlighted as fast and efficient, and the overall customer service is often described as fantastic, with smooth ordering processes and helpful interactions. However, some customers experienced issues with sizing, occasionally needing to order larger sizes than usual or finding certain cuts too narrow in the chest. A few people also reported that some products, despite being waterproof, did not hold up in persistent rain. There was also an isolated instance of a strong chemical smell from a jacket and a customer who had concerns regarding the information provided about alteration services.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting items like the Keela tee shirts, jackets,... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent material... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the speedy delivery, with... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent customer service, highlighting its... See more

Price

Reviewers highlight positive aspects of price, consistently praising the reasonable and competitive pricing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An absolutely briliant site that I found by accident/luck. The quality of the goods for trying conditions, such as the Highlands, is where there goods excel. I really like the quality of the items and... See more

Rated 5 out of 5 stars

I had already had a Keela Waterproof jacket, which I bought for walking and needed some better waterproof trousers, as I have started doing RC Model Yacht racing, where you could be stood in driving... See more

Rated 5 out of 5 stars

Fast delivery, great qaulity kit - we were using the dry robes as soon as they were out the box - around a fire pit, changing from sea swims, coastal walks - whole family was borrowing them. Wor... See more

Rated 5 out of 5 stars

Keela clothing is high quality and has kept me warm, dry and comfortable on many occasions on winter trips in Wales and in the Scottish highlands (fleece and ads t shirt layers and Rainlife waterproof... See more


Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Award winning Scottish outdoor performance clothing brand.


Contact info

4.9

Excellent

TrustScore 5 out of 5

498 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

CADS Polo Shirt

I have used Keela for a number of years. There are times when you want a technical polo shirt either for normal wear or for outdoor use. This fits the need of both.
It works well to wick sweat and it also can be worn for more than one day, which is useful on trips when weight is a premium. It washes well and keeps its shape. I have been using these shirts for a number of years now. It only comes in three colours, black, red and green but this does give you variety. The most important things to mention are the quality and the cost. These polo shirts are really good value and half the price of other technical polo shirts that I have seen. And of course they are British which sits well with me. Delivery has always been within the time range quoted.

May 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Another fantastic jacket

As always first class service from Keela.
The jacket is safely stored away as a birthday present in October.
I tried it on when I received it and the fit is perfect.

April 27, 2026
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Rated 5 out of 5 stars

Brilliant quality gear.

An absolutely briliant site that I found by accident/luck. The quality of the goods for trying conditions, such as the Highlands, is where there goods excel. I really like the quality of the items and understand that as a small manufacturer more time is given over to individually checking goods. All my future camping gear will be bought from here.

April 28, 2026
Rated 5 out of 5 stars

Kintyre — simple and useful jacket

The order process was straightforward and delivery was within a reasonable time. The jacket is comfortable, well made, and what I wanted: a simple, lightweight jacket to wear on early Spring or late Fall days. It is waterproof.

The collar is snug but if the hood is unwrapped from its packet, it is easier to zip up. Sleeve length is good and the wrist opening is large enough to accommodate a pair of gloves.

Sizing is generous as stated by Keela. Overall, I like the jacket and it meets my needs. I highly recommend it.

April 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Great product

Great product. Easy to order online. Great after sales, was quick to respond when I had a query. No issues at all, will be looking at more products for the future.

April 27, 2026
Rated 5 out of 5 stars

Great customer service

Great customer service, great kit. It’s dependable and robust , top quality and very reasonably priced.

Whats not to like about Keela , would recommend to anyone and do regularly

April 27, 2026
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Rated 5 out of 5 stars

A great UK based outdoor clothing company

A great UK based company which produces a super range of outdoor clothing. They are easy to deal with and the clothing arrives promptly.

I ordered the Men's Dunlin Hoody jacket which is comfortable, warm and a good fit. Happy with the quality and the design.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Peru Men’s trousers

I’ve purchased a pair of Peru men’s trousers and really like them, the waist size and length are just right.
They are ideal for my long spring /summer morning dog walks, being light and comfortable.
The company’s website is easy to navigate and they arrived on time. I would order another pair today if they did different colours.
Could we have some different colours please?
A great product at a reasonable price!

April 28, 2026
Unprompted review

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