We wanted a replacement to our chinese stone figure (after we broke our previous one) We were pleased to find KEENS stocked them and quickly ordered one online. The price was great, it was packed we... See more
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Nice experience in shop, very nice shop to walk through, also helped very much by sales person think his name was mark l. Very helpfull and friendly to talk too. Overall great experience
We recently bought an Orla Kiely chair and stool from Keens. The manufacturer made a mistake and didn’t send feet for stool initially but Keens got on to them immediately and issue resolved very quick... See more
Company replied
We’ve just received delivery of two beautiful Fama chairs , matching cushions and a zany palm tree. We are delighted with our purchases, not the first great pieces of furniture bought from Keens. We... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Living Room Furniture Store
- Mattress Store
- Sofa Store
Written by the company
Welcome to KEENS Belfast - a proudly independent, family-run furniture store serving Northern Ireland since 1970. For over 50 years, we’ve been helping customers create homes they love - with quality furniture, personal service, and honest advice every step of the way. Located on Albertbridge Road, Belfast, KEENS Belfast has become one of Northern Irelands most established furniture destinations. Our three-floor showroom is home to an extensive range of living, dining and bedroom furniture, including leading brands such as Natuzzi, ercol, Parker Knoll, Calligaris, egoitaliano, Harrison Spinks and many more. Whether you’re furnishing your first home or refreshing a family space, we’re here to make the process enjoyable and stress-free. We offer quality sofas, dining sets, beds, and occasional furniture. Exclusive design collections and custom options Stylish home accessories, rugs, and lighting. Friendly, knowledgeable staff ready to help you find the perfect fit. We pride ourselves on curating timeless furniture that’s built to last - combining comfort, craftsmanship, and contemporary style. We are a family-run service: Honest, personal, and pressure-free advice. Expert guidance: Our experienced team will help you choose what’s right for your home and budget Trusted reputation: 50+ years of happy customers across Northern Ireland and beyond Delivery & assembly: Professional, careful, and reliable service every time. At KEENS Belfast, your experience means everything to us. If you’ve recently visited our showroom or made a purchase, please share your thoughts and help others discover us by leaving a Trustpilot review. Your feedback helps us continue delivering the quality and service we’re known for - and it helps new customers shop with confidence.
Contact info
186 Albertbridge Road, BT5 4GS, Belfast, Antrim, United Kingdom
- 02890453310
4.9
Excellent
199 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent company to do online business…
Excellent company to do online business with
My order was sent within three days The product which was glass and fragile was securely packed and wrapped and arrived safely
March 9, 2026
Reply from KEENS Belfast - KEENS Belfast
Margaret, thank you for taking the time to review your recent purchase. Our online team take great care in ensuring the products our customers orders are protected for the delivery process. We are so happy to have such a great recommendation from you and look forward to your next online purchase!
The staff were very helpful
March 7, 2026
Reply from KEENS Belfast - KEENS Belfast
Tracy, thank you for your kind words we appreciate your lovely feedback.
Great store - superb range
Good understanding service - great products - would definitely recommend!
March 7, 2026
Reply from KEENS Belfast - KEENS Belfast
Rosemary, thank you so much that is so nice to hear and we appreciate your recommendation!
Competent and efficient
No issues. Polite,disposed of packing and made sure side board was functioning correctly
March 6, 2026
Reply from KEENS Belfast - KEENS Belfast
Richard, thank you for such a nice review. We are so pleased you are happy with the service from KEENS, Belfast.
Great all round customer service
Great delivery experience and the guys in the shop were helpful
March 3, 2026
Reply from KEENS Belfast - KEENS Belfast
Rebecca, thank you for the great comments we appreciate you taking the time to share your experience.
Reply from KEENS Belfast - KEENS Belfast
Shamala, thank you that is fantastic and we hope to see you again soon!
Amazing all around
The whole experience while buying a sofa has been great. We went to the shop and few times before placing the final order and everyone was always so happy to help. When we placed the order the seller went over all the details and made sure that we had all the information needed, he was nice and engaging. It takes a while for delivery because its custom made but it arrive before the due date.
The delivery guys were fantastic! They protected the floors to make sure there wasn't any damage, assembled everything quickly and were genuinely nice. Would really recommend.
March 3, 2026
The best furniture store in Belfast …
KEENS is an amazing store with beautiful furniture. The team were attentive and made the experience seamless. Special thanks to the delivery driver for being so helpful.
February 18, 2026
Reply from KEENS Belfast - KEENS Belfast
Jonny, thank you for such kind words. We could not be more pleased to hear that you had such a good experience with KEENS, Belfast!
Did exactly what was needed
February 25, 2026
Reply from KEENS Belfast - KEENS Belfast
Fantastic! Thank you so much.
Great service
February 25, 2026
Reply from KEENS Belfast - KEENS Belfast
5 Stars for great service! What more can we ask …thank you!
Reply from KEENS Belfast - KEENS Belfast
Stephen, thank you! Our team prides itself on helping our customers in their choices and our prices are always competitive.
Old saying
Old saying, does exactly what it says in the tin comes into play.
Ordered our mattress for a great price. They told us 4-6 weeks delivery, arrived well inside thst time frame.
February 24, 2026
Reply from KEENS Belfast - KEENS Belfast
John, thank you! It is great to hear that you had a good experience with KEENS, Belfast.
First Class Experience
We’ve just received delivery of two beautiful Fama chairs , matching cushions and a zany palm tree. We are delighted with our purchases, not the first great pieces of furniture bought from Keens. We were very well looked after when choosing style and fabric by Amit who was hugely patient and gave excellent advice. Delivery was bang on the date advised, delivery guys were prompt efficient and extremely thoughtful. The whole process was a seamless pleasure and up the usual high standard we have always enjoyed from this store. Thank you, Keens !
February 17, 2026
Reply from KEENS Belfast - KEENS Belfast
Jenny, thank you for the lovely review. The Fama chairs you purchased are really something special …such a wonderful choice! It is great to hear that Amit and the delivery team made the process such a good experience. We appreciate you continued support and hope to see you again.
Excellent experianceGood value for money staff very helpful
Good value for money staff very helpful make every effort to find exactly what customer is looking for delivery staff very careful and make every effort to make as little upheaval as possible
February 20, 2026
Reply from KEENS Belfast - KEENS Belfast
Iris, thank you for the great review. The sales team at KEENS, Belfast love to help our customers choose their new furniture. Hope to see you in the showroom again.
Choice of products
Choice of products, knowledge of products by staff, friendly not pushy well laid out store...will definitely be my go to store in the future
February 16, 2026
Reply from KEENS Belfast - KEENS Belfast
Philip, we couldn’t be happy reading your review. We are delighted and look forward to seeing you again
From purchase to delivery the service…
From purchase to delivery the service we received was top notch. Friendly and polite by all staff. The quality of the table and chairs is exceptional. We'll not pass Keens next time. Thank you.
February 13, 2026
Reply from KEENS Belfast - KEENS Belfast
James, thank you for the great review. We are delighted to hear that you had a really good experience from start to finish with KEENS, Belfast! We look forward to welcoming you back.
Friendly
Friendly, helpful staff. Very quick to respond and fix any issues with orders
February 11, 2026
Reply from KEENS Belfast - KEENS Belfast
Anna, thank you for your kind words we appreciate you taking the time to review KEENS, Belfast.
I was very impressed with the service…
I was very impressed with the service and product quality at Keens.
The sales staff were excellent and kept me fully informed regarding delivery, as did the delivery guys on the day.
The bedroom furniture is so well made and was delivered in perfect conition in the bedroom by two very helpful guys. Nothing was too much trouble for them and they were extremely careful and courteous.
I cannot recommend Keen's enough.
February 11, 2026
Reply from KEENS Belfast - KEENS Belfast
Linda, thank you so much for your wonderful review! We are delighted you were impressed with both our service and the quality of our bedroom furniture. Our team will be thrilled to hear your kind words, and we truly appreciate your recommendation.
Love the table
Love the table - excellent quality, fair price. Delivery men were very pleasant and helpful.
February 9, 2026
Reply from KEENS Belfast - KEENS Belfast
Paul, we are delighted that you are happy with your new table and found the KEENS experience a good one! Thank you
Excellent follow up customer service
I bought 4 bar stools and was initially disappointed as there were some minor defects but I was delighted that staff from Keens were very apologetic and said they would rectify the issue as soon as possible.
They were true to their word and replaced the defective stools and we are delighted with the end product.
Excellent follow up customer service.
Thanks to all concerned.
February 6, 2026
Reply from KEENS Belfast - KEENS Belfast
Johnathan, thank you for your review.
We are very sorry to hear about your experience and understand how frustrating this must have been. Please accept our sincere apologies for the inconvenience caused.
At KEENS Belfast, our customers mean a great deal to us, and we always aim to deliver both quality products and a high level of service, so we are genuinely disappointed that this was not your experience.
We will arrange for the barstools to be replaced as quickly as possible and will be in touch shortly to organise delivery at your convenience. Thank you for your patience, and we appreciate the opportunity to put this right for you.
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