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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their effectiveness and high quality, noting that they clean well and often have pleasant scents. Many people appreciate the company's commitment to sustainability, highlighting the eco-friendly packaging and the overall environmental credentials of the products. However, some customers have experienced issues with delivery services, including damaged parcels and delays. A few other people also felt that certain products, like some toilet cleaners or the sink unblocker, did not perform as expected, and there were concerns about changes in product formulas, particularly with dishwasher tablets, which some found to be of lower quality.

What people talk about most

Product

Users describe positive interactions with products, often praising their eco-credentials, effectiveness, and... See more

Quality

Consumers generally find the quality of products to be positive. Many reviewers praise the effectiveness of... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the speedy and prompt delivery,... See more

Sustainability

Customers consistently note positive experiences with sustainability. Many reviewers praise the products'... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered some toilet descalers, one of which was damaged by Evri ramming the parcel through the letterbox (I try to avoid using Evri as their service is terrible). I contacted customer services, and t... See more

Rated 5 out of 5 stars

The washing powder is brilliant, the best eco powder I’ve ever used, and the most affordable. Lovely jasmine scent.

Rated 5 out of 5 stars

Quick delivery. Great products too. Would recommend!!!! Love the eco friendly packaging as well.

Rated 5 out of 5 stars

I love the Mack to Rimfinity toilet cleaners, they smell great and clean so well. I've had excellent customer service too.

Company replied


Company details

  1. Cleaning Products Supplier

Written by the company

Biotech cleaning products that don't and won't cost the earth. Vegan, ocean-safe and cruelty free, MACK refills contain no toxic chemicals, instead harness the power of good bacteria to do the dirty work for us. Range of BioPod and BioFlask concentrate refills that reduce plastic pollution and unnecessary shipping of water. MACK believe the Sea word shouldn't be a dirty word, that's why we donate back to marine conservation organisation Sea Shepherd and ensure none of our products harm aquatic life. By using good bacteria to break down dirt, scum and limescale, no nasty chemicals are used in the process, making it safe for you, your pets and the environment. MACK are proud to be Carbon Neutral and made in the UK.


Contact info

3.9

Great

TrustScore 4 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great cleaning products and well…

Great cleaning products and well packaged its the first time i have tried this make and so far its doing a good job

October 14, 2024
MACK logo

Reply from MACK

Hi Linda
A big MACK thanks for the review and we are loving that you are loving the products.

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Rated 4 out of 5 stars

Great cleaners, and very nearly perfect

I've been looking to move away from supermarket household cleaners for a while, and wasn't really impressed with what other brands were saying (make your house smell like a spa etc). So Mack looked like, and is, a great fit for my household. And it's mostly scentless, which is great of strong smells give you a headache.

I started small with the not guilty toilet descalers, liked them, so I got a bunch of the household cleaners. Auntie bac, the shining, ocean potion, fat buoy, to rimfinity. And I was surprised by how good they are (to the extent that when I saw the amount of dirt ocean potion got from kitchen, I wondered just what the other cleaners had been doing).

So why is this not a five star, because it sounds like I'm a raving fan? If I could have two wishes granted they'd be:
* To rimfinity could use being thicker, it's a bit sloshy for my liking, and we've repurposed a big brand's bottle so it has the swan neck
* It would be great if Mack had 'streak free' formulas (because I'm very lazy)

That said, I have now got some of the hairy scumbag and Dr dre'n to try too, and am interested to see how they perform!

September 16, 2024
Rated 3 out of 5 stars

Good idea

I like that the product doesn't reek of toxic chemicals. Two weeks later and I think the drains smell better than usual. There is, however, something unsatisfactory about delivery. I found this with YOKUU too. The product package arrived looking so battered and flattened and one of the morphish gloops looked worse for wear. If I could get this locally, I would. In principle, I like the product.

August 30, 2024
Rated 3 out of 5 stars

I love these products but

I love these products but, I can no longer buy from them as they use evri as their carrier ..and evri do not deliver to my address as I live too rurally. Please please give customers a choice of carrier!

August 8, 2024
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Rated 3 out of 5 stars

Cleans okay but contains some harsh…

Cleans okay but contains some harsh chemicals and not all products are bacterial based as slogans advertise on every page- which is confusing and misinforming. The tabs keep clogging up my spray bottles too. The product I like the most is the toilet cleaner.

July 3, 2024
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Rated 5 out of 5 stars

My wife has always bought and loves…

My wife has always bought and loves bleach based products but they drive me bonkers. Causes me all sorts of issues with throat irritation and eyes stinging etc. My mother in law who’s also very sensitive sat in our lounge with a respirator on once (seriously!).

Convinced my wife to give these a go and we’ve both been blown away. Not going to pretend to understand how they work, but they do and they’re very eco friendly.

What’s more, the 500ml flask is insanely good value for money. Work out twenty something spray bottles for £15!

May 27, 2024
Unprompted review
MACK logo

Reply from MACK

Hi Gareth.
Many thanks for the great review. Love that you guys are loving the products

Rated 1 out of 5 stars

Not received goods but still asking for a review

I ordered over a 10 days ago now, I have not received any notification of it being sent, and I have no product, but have strangely had notification of 'how did we do'

May 10, 2024
MACK logo

Reply from MACK

Hi Lesley. Thanks for the review!!! A confirmation email was sent to you on 9th May at 4:16pm we can only assume it dropped into your junk???? The Royal Mail tracking number has been re sent to you. We have responded to your email earlier today directly but there seems to be an issue with Royal Mail.

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Rated 1 out of 5 stars

No smell very disappointed

No smell very disappointed

April 1, 2024
MACK logo

Reply from MACK

Hi Mel
Many thanks for such succinct feedback....
Very disappointed with the 1* review considering all the great reviews we get. We can see that you purchased 3 SKU's can you let us know which have not lived up to expectation.
Kindest regards
The MACK Team

Rated 4 out of 5 stars

Brilliant

Bad Medicine, I’ve tried it now in two bottles and it just seems to clog up and then inevitably the nozzle/spray no longer functions.
Fat Buoy I cannot recommend enough that’s amazing stuff for the kitchen!!
Hairy Scumbag I’ve seen little difference with. Would be useful to have smaller bags of this so I’m not pouring 1l down 4 plug holes for the sake of it. We only have 1 that’s especially bad.
I would buy more from MACK. The pricing is very reasonable. Really like the stickers and colours. The branding is brilliant too.

April 24, 2024
Rated 5 out of 5 stars

I have been buying MACK products for a…

I have been buying MACK products for a few years, having been told about their environment friendly properties, and am gradually trying more of them. I have never been disappointed.
The customer service is excellent, responding quickly to my queries and dealing with them.
Thank you MACK!

April 11, 2024
MACK logo

Reply from MACK

Hi Barbara
Many thanks for your review and keep enjoying the products and please spread the word

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Rated 4 out of 5 stars

I love the MACK biotecH

I love the biotech aspect of MACK. Using natural bugs to keep drains clean is brilliant. Please keep improving your replaceable trigger action bottle tops- your MACK bottles really need to last and I have had problems with mine.

March 1, 2024
Rated 5 out of 5 stars

Easy ordering

Easy ordering
Ethical
No animal cruelty
Quick delivery
Good quality products

February 23, 2024
MACK logo

Reply from MACK

Hi Paul.
A big MACK thanks for the great review.

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