Ordered some toilet descalers, one of which was damaged by Evri ramming the parcel through the letterbox (I try to avoid using Evri as their service is terrible). I contacted customer services, and t... See more
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Biotech cleaning products that don't and won't cost the earth. Vegan, ocean-safe and cruelty free, MACK refills contain no toxic chemicals, instead harness the power of good bacteria to do the dirty work for us. Range of BioPod and BioFlask concentrate refills that reduce plastic pollution and unnecessary shipping of water. MACK believe the Sea word shouldn't be a dirty word, that's why we donate back to marine conservation organisation Sea Shepherd and ensure none of our products harm aquatic life. By using good bacteria to break down dirt, scum and limescale, no nasty chemicals are used in the process, making it safe for you, your pets and the environment. MACK are proud to be Carbon Neutral and made in the UK.
Contact info
MACK G1 G2 Romany Works Business Park, bh166jl, Poole, United Kingdom
- 01202 794831
- info@keepitmack.com
- keepitmack.com
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Great cleaning products and well…
Great cleaning products and well packaged its the first time i have tried this make and so far its doing a good job

Reply from MACK
Great cleaners, and very nearly perfect
I've been looking to move away from supermarket household cleaners for a while, and wasn't really impressed with what other brands were saying (make your house smell like a spa etc). So Mack looked like, and is, a great fit for my household. And it's mostly scentless, which is great of strong smells give you a headache.
I started small with the not guilty toilet descalers, liked them, so I got a bunch of the household cleaners. Auntie bac, the shining, ocean potion, fat buoy, to rimfinity. And I was surprised by how good they are (to the extent that when I saw the amount of dirt ocean potion got from kitchen, I wondered just what the other cleaners had been doing).
So why is this not a five star, because it sounds like I'm a raving fan? If I could have two wishes granted they'd be:
* To rimfinity could use being thicker, it's a bit sloshy for my liking, and we've repurposed a big brand's bottle so it has the swan neck
* It would be great if Mack had 'streak free' formulas (because I'm very lazy)
That said, I have now got some of the hairy scumbag and Dr dre'n to try too, and am interested to see how they perform!
Good idea
I like that the product doesn't reek of toxic chemicals. Two weeks later and I think the drains smell better than usual. There is, however, something unsatisfactory about delivery. I found this with YOKUU too. The product package arrived looking so battered and flattened and one of the morphish gloops looked worse for wear. If I could get this locally, I would. In principle, I like the product.
I love these products but
I love these products but, I can no longer buy from them as they use evri as their carrier ..and evri do not deliver to my address as I live too rurally. Please please give customers a choice of carrier!
Haven't noticed any real difference to…
Haven't noticed any real difference to our drains.
I haven't received my order yet.
Cleans okay but contains some harsh…
Cleans okay but contains some harsh chemicals and not all products are bacterial based as slogans advertise on every page- which is confusing and misinforming. The tabs keep clogging up my spray bottles too. The product I like the most is the toilet cleaner.
My wife has always bought and loves…
My wife has always bought and loves bleach based products but they drive me bonkers. Causes me all sorts of issues with throat irritation and eyes stinging etc. My mother in law who’s also very sensitive sat in our lounge with a respirator on once (seriously!).
Convinced my wife to give these a go and we’ve both been blown away. Not going to pretend to understand how they work, but they do and they’re very eco friendly.
What’s more, the 500ml flask is insanely good value for money. Work out twenty something spray bottles for £15!

Reply from MACK
Not received goods but still asking for a review
I ordered over a 10 days ago now, I have not received any notification of it being sent, and I have no product, but have strangely had notification of 'how did we do'

Reply from MACK
Order not received and no response from customer services
I placed an order 11 days ago which I still haven't received or have any tracking information for. I emailed 4 days ago to follow up on it, and have had no response. Hope I get my product in the end but not a great first impression.
Brilliant
Bad Medicine, I’ve tried it now in two bottles and it just seems to clog up and then inevitably the nozzle/spray no longer functions.
Fat Buoy I cannot recommend enough that’s amazing stuff for the kitchen!!
Hairy Scumbag I’ve seen little difference with. Would be useful to have smaller bags of this so I’m not pouring 1l down 4 plug holes for the sake of it. We only have 1 that’s especially bad.
I would buy more from MACK. The pricing is very reasonable. Really like the stickers and colours. The branding is brilliant too.
I have been buying MACK products for a…
I have been buying MACK products for a few years, having been told about their environment friendly properties, and am gradually trying more of them. I have never been disappointed.
The customer service is excellent, responding quickly to my queries and dealing with them.
Thank you MACK!

Reply from MACK
These products are very good
These products are very good, delivery is free for a reasonable order and quick.
I love the MACK biotecH
I love the biotech aspect of MACK. Using natural bugs to keep drains clean is brilliant. Please keep improving your replaceable trigger action bottle tops- your MACK bottles really need to last and I have had problems with mine.
Easy ordering
Easy ordering
Ethical
No animal cruelty
Quick delivery
Good quality products

Reply from MACK
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