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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their effectiveness and high quality, noting that they clean well and often have pleasant scents. Many people appreciate the company's commitment to sustainability, highlighting the eco-friendly packaging and the overall environmental credentials of the products. However, some customers have experienced issues with delivery services, including damaged parcels and delays. A few other people also felt that certain products, like some toilet cleaners or the sink unblocker, did not perform as expected, and there were concerns about changes in product formulas, particularly with dishwasher tablets, which some found to be of lower quality.

What people talk about most

Product

Users describe positive interactions with products, often praising their eco-credentials, effectiveness, and... See more

Quality

Consumers generally find the quality of products to be positive. Many reviewers praise the effectiveness of... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the speedy and prompt delivery,... See more

Sustainability

Customers consistently note positive experiences with sustainability. Many reviewers praise the products'... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered some toilet descalers, one of which was damaged by Evri ramming the parcel through the letterbox (I try to avoid using Evri as their service is terrible). I contacted customer services, and t... See more

Rated 5 out of 5 stars

The washing powder is brilliant, the best eco powder I’ve ever used, and the most affordable. Lovely jasmine scent.

Rated 5 out of 5 stars

Quick delivery. Great products too. Would recommend!!!! Love the eco friendly packaging as well.

Rated 5 out of 5 stars

I love the Mack to Rimfinity toilet cleaners, they smell great and clean so well. I've had excellent customer service too.

Company replied


Company details

  1. Cleaning Products Supplier

Written by the company

Biotech cleaning products that don't and won't cost the earth. Vegan, ocean-safe and cruelty free, MACK refills contain no toxic chemicals, instead harness the power of good bacteria to do the dirty work for us. Range of BioPod and BioFlask concentrate refills that reduce plastic pollution and unnecessary shipping of water. MACK believe the Sea word shouldn't be a dirty word, that's why we donate back to marine conservation organisation Sea Shepherd and ensure none of our products harm aquatic life. By using good bacteria to break down dirt, scum and limescale, no nasty chemicals are used in the process, making it safe for you, your pets and the environment. MACK are proud to be Carbon Neutral and made in the UK.


Contact info

3.9

Great

TrustScore 4 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Much Better Experience This Time

I’ve previously used Mack and had a hit and miss experience with the products clogging my spray bottles.

However, I’m pleased to say I gave them another go and was really happy with the items I received this time around. I tried the degreaser and drain cleaner.

Degreaser did a great job breaking up the sticky bits in my kitchen and the drain cleaner unclogged my bathroom sink and shower, which had previously been draining very slowly.

I love the fact that the products are eco friendly and contain no nasties as well as being a great price point.

February 28, 2023
MACK logo

Reply from MACK

Hello and thanks for your updated review!
We are SO pleased you had a better experience with us and thank you for baring with us and joining us on our journey!

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Rated 5 out of 5 stars

Amazing Products and team

The team were amazing, recommended products for me and I received my these quickly with no issues.

I love all of the products that I received and the fact that they're environmentally friendly.

February 6, 2023
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Reply from MACK

Thank you Beck - glad you have you on board! We love to hear it :)

Rated 5 out of 5 stars

An easy 5 star review….

An easy 5 star review….
* Fantastic biotech cleaning products (really works my toilets have never been so clean and lime scale free)
* Non toxic, gentle for pets and allergies.
* Cruelty free and ocean safe.
* Extremely good value for money.
* Easy to order and fast efficient delivery.

My personal favourite I can’t live without Ocean Potion and Not Guilty.

February 18, 2023
Unprompted review
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Reply from MACK

WOW thank so much Jo! These two are definitely staples for the MACK team

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Rated 5 out of 5 stars

Great products:)

I have used quiet a few of the Mack products and found them all fab
I love the laundry sheets and found my washing smelt fabulous after using them
The dishwasher tablets were also great and I love the surface cleaner that comes in little sachets that melt in the water bottle
It’s safe for my two dogs also which is the most important for me

February 9, 2023
Unprompted review
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Reply from MACK

Sarah!! Thanks for your kind words. We're so glad you're enjoying MACK

Rated 5 out of 5 stars

I have been using Ma a month…

I have been using Mack for over a month now and I have no complaints
It smells amazing it does the job!
I love that it is eco friendly as well and in found it really easy to use

They have so many instructions on their website as well very says to follow

The products themself clean really well I have no complaints at all! We have a brand new kitchen so it’s just generally cleaning that we use it for

Also used the floor cleaning and this stuff is amazing

Good prices as well

February 17, 2023
Unprompted review
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Reply from MACK

Love this Jade! Thanks for your review and for keeping it MACK :)

Rated 5 out of 5 stars

Mack

My first ever review as an 83 year old thanks to my daughter for sending me the cleaning things from MACK
They work ver well indeed and really like the fact that there is no impact on our planet.
I wish we had products like this year ago and will be recommending to all of my friends
Thankyou from
Jill

February 15, 2023
Unprompted review
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Reply from MACK

Wow Jill! Thank you for your review - we are so pleased you are enjoying keeping it MACK

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Rated 5 out of 5 stars

MACK very impressive

I recently bought a range of products from this company and had many questions. The customer service I received was amazing a great company to deal with.
The products were awesome and performed better than I expected. I have always tried to use ethical products but was never overly impressed with them.
I am always worried about what is being flushed down the loo and MACK To Rimfinity works better than anything I have tried.
Highly recommend these guys, professional and really fun to deal with.
Good on you MACK keep it up

February 13, 2023
Unprompted review
MACK logo

Reply from MACK

Hi Sarsar, thanks for your kind words! So glad to have you on board

Rated 1 out of 5 stars

Cannot dissolve rimfinity pods

I tried to dissolve the rimfinity pod ith warm water but it refuses to dissolve and is a solid chunk in the bottle. I can't use it to clean the toilet

February 13, 2023
Unprompted review
MACK logo

Reply from MACK

Hello Sus, thanks for your feedback and we're sorry you've got had a good experience with our products. We changed our fomulation and box directions around 6 months ago to be dilluted in cold water - It sounds like this might be old stock, in which case, we'd love to get in touch to see where this was purchased and how we can resolve it for you. Please email us at info@keepitmack.com. Thanks - The MACK Team

Rated 1 out of 5 stars

Not fit for purpose

I bought the multipack of 12 items and a spray bottle. The 1st item I tried in the new bottle was the anti bac, this stayed in the bottom as tiny granules / sludge no matter how much it was shaken into the warm water. 2nd the water bottle didn’t spray, so completely useless. 3rd I diluted the glass cleaner in an old spray bottle that sprays brilliantly, sadly all the mirrors I cleaned were so smeary that I had clean again with another proper glass cleaner that does the job and is still good for the environment.
When I complained to MACK I was told that a new spray bottle was to be dispatched immediately…..3 weeks later no sign.
I have given up with this company’s products as compared to Method and Koh, they are not fit for purpose.

January 21, 2023
Unprompted review
MACK logo

Reply from MACK

Dear Andrea, thank you for your feedback. We're very sorry to hear you had a frustrating experience. We have investigated the problem and see your parcel was never dispatched by Evri! Due to similar issues, we have now moved over to Royal Mail to provide more reliable delivery to our customers.

We don't want this to be goodbye - Please could you email info@keepitmack.com and we'll put this right for you!
Thanks - The MACK Team

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Rated 4 out of 5 stars

Great service

The communication from MACK was really good when I had a question and also when the order didn't go through the website quite right. They were very fast to respond. Delivery was within a few days once everything was sorted and I have been very please with what I have use so far.
I am just trying to get a bit more help regards adding a one-off to a subscription delivery order and have had to email again as so far I haven't had a answer, so hopefully they will be back to me soon. That's the only reason that I haven't been able to give 5 stars for them. Let's hope I can next time.

January 4, 2023
Rated 5 out of 5 stars

I have been using Mack for a while and…

I have been using Mack for a while and love the products ..the best eco friendly I have tried. Also love that they support sea Shepherd and are vegan cruelty free..until this week however I had no idea how brilliant their customer service is. I had a problem with delivery and they completely outshone my own floors with their handling of the problem...Thank you Mack!

January 23, 2023
Unprompted review
Rated 5 out of 5 stars

WOW! what a good brand

They have really good products. Easy to dissolve, with a lovely smell and excellent cleaning power.
The company has very good customer support, they ship quickly and they have also a very good range of products especially to clean the toilet. Strongly suggested

January 21, 2023
Unprompted review
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Rated 2 out of 5 stars

Variable quality

Some of the products are great (drain unblocker) others are poor (hard surface cleaner). For the price I don't think they offer good performance compared to other eco friendly brands.

January 17, 2023
Rated 5 out of 5 stars

I love everything about Mack

I love everything; the products, the ethos, the packaging.
Mack Rim Finity is a replacement for regular horrible Toilet cleaner. I had yet to find an eco alternative that cleaned as well - now I have. I put it one of my mum's old toilet cleaner squeezy bottles add water - done.
I love the fact the product is a good price and arrives as apod you then add to water.

January 4, 2023

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