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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like t-shirts and hoodies are comfortable, well-made, and feature vibrant, high-quality prints. Many consumers also highlight the outstanding customer service, describing it as prompt, helpful, and communicative. Additionally, the delivery service is consistently commended for being fast and timely, with many orders arriving earlier than expected. However, some customers also noted issues with their orders, including receiving incorrect items or experiencing lost packages. A few people were dissatisfied with the material quality of some products, mentioning loose stitching or prints that seemed to wear out quickly. There were also occasional comments about sizing discrepancies, with some t-shirts running small, and concerns about the transparency of shipping information.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the great quality of the... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the great quality of the shirts,... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the ease of ordering and the quick... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with items... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers describe the service... See more

Based on these reviews

Rated 5 out of 5 stars

Fantastic shirt. Unlike a lot other sellers of this type of shirt that had the shirt labeled 'retro', this shirt DID have the Feathered color to achieve the'retro' appearance. Arrived in time allott... See more

Rated 5 out of 5 stars

I appreciate the efforts to maintain authenticity and the research put into their products. Their customer service is outstanding. I had a problem with my order and Sophia was very quick to work... See more

Rated 5 out of 5 stars

Ordered this as a gift for a teen going to a Halsey concert on her birthday. Ordering was easy, it arrived early, fit perfectly, and was worn to the concert. I cannot speak to how it washed or whether... See more

Rated 5 out of 5 stars

I ordered 3 shirts from here KeepTee. They were excellent quality exactly like pictured true to size. I ordered 3 different sizes for my family and each of them were excellent quality exactly! Shippi... See more


Company details

  1. Custom T-Shirt Store

Written by the company

Welcome to KeepTee – online shirt shop, where love and passion for personal expression in fashion live. We find at KeepTee.com that fashion is much more than just clothes; it’s an opportunity to show the world who you really are. That’s why we work to provide you with the most fashionable and comfortable clothes from comfortable sweatshirts to stylish shirts.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

126 reviews

5-star
4-star
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1-star

Replied to 85% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Order a shirt for my daughter

Order a shirt for my daughter. Order was supposed to arrive on Thursday or Friday. Tracking number was issued for order. Tracking number shows it arrived in El Paso Texas from California and then randomly shipped from El Paso to Indianapolis, where we don’t live in. We pay for a product and shipping so a product to show up within a reasonable amount of time and it doesn’t. We have an event that we are attending and this was the reason which this order was placed. Had a shirt made locally which was cheaper and done on site. Awesome quality but can’t compare to keeptee because we haven’t received it.

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

My experience with Keeptee was…

My experience with Keeptee was wonderful because they care about the customer . When I purchased my items I received a caring message thanking me for my order and let me know if I needed anything else. I've never received an email like that after I ordered merchandise. The quality of the material is outstanding and I know I'll be wearing this for many years. I'll only be buying from this company. Thank you so much! I'm very happy.

July 15, 2024
Unprompted review
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Rated 5 out of 5 stars

Good merch

Good merch. Quality products. 5 stars.

June 18, 2024
KeepTee logo

Reply from KeepTee

Thank you for your extremely helpful feedback. We will strive to improve our products and services even further to provide our customers with the best possible experience. It has been a pleasure serving you, and we hope you will continue to use Keeptee's services.

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Rated 5 out of 5 stars

I have had an outstanding experience…

I have had an outstanding experience with the store! I had to order us hoodie for my daughter’s birthday, and I only had a couple of days to spare. I paid for expedited shipping, but still wasn’t certain it would be here in time. I received an immediate email from the shop the morning after I placed my order, and I made a plea with them to please send as quick as possible, and it came quicker than I could’ve ever imagined! What an amazing service. And the hoodie is great too, great quality and I am very pleased and grateful

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

KeepTee Stepped Up!

KeepTee offered the perfect tshirt that I needed for my son-in-law's birthday! I needed to have it within a certain window of dates because we were going out of town. KeepTee stepped up, quickly completed the shirt and mailed it off so that I received it on time! ...and my son-in-law LOVED it! Thank you so much, KeepTee!!!

June 18, 2024
KeepTee logo

Reply from KeepTee

Thank you for your extremely helpful feedback. We will strive to improve our products and services even further to provide our customers with the best possible experience. It has been a pleasure serving you, and we hope you will continue to use Keeptee's services.

Rated 5 out of 5 stars

Shirt design and website was easy to…

Shirt design and website was easy to navigate and place an order

June 17, 2024
KeepTee logo

Reply from KeepTee

Thank you for your extremely helpful feedback. We will strive to improve our products and services even further to provide our customers with the best possible experience. It has been a pleasure serving you, and we hope you will continue to use Keeptee's services.

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Rated 1 out of 5 stars

Ordered 2 shirts

Ordered 2 shirts. Both didn’t fit correctly for the size ordered. Second shirt was only printed on the front even though I paid extra for printing on the front and back.

June 6, 2024
KeepTee logo

Reply from KeepTee

It's unfortunate to hear about your negative experience with Keeptee. Our customer service department has sent you an email. Please describe the issue in detail so we can provide the best possible support.

Rated 5 out of 5 stars

Great experience!

They went above and beyond to meet and exceed my expectations, especially myself needing the shirt within a certain time frame , they communicated greatly with me throughout the process and was more than on time , early actually . So hands down , perfect customer service and the quality of the product was well worth it as well . Overall phenomenal job ! Thank you guys and gals !!!!

June 6, 2024
KeepTee logo

Reply from KeepTee

Thank you for your extremely helpful feedback. We will strive to improve our products and services even further to provide our customers with the best possible experience. It has been a pleasure serving you, and we hope you will continue to use Keeptee's services.

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Rated 5 out of 5 stars

WILCO THE BAND TO HEAR…

The T.shirt arrived exactly as it was advertised online I am 100% happy with the choice. The young 16yr doesn't know he's getting it yet. His Mum and Dad named him WILCO.

June 6, 2024

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