KEFL Reviews 

Item (DB rack) received without necessary fixings, managed to put together, was not stable so need to return but no answer from customer services.

It is with sadness that I have to write this review about this company. I ordered some dumbbells over three weeks ago was told that they have been sent to Milton Keynes Royal mail depot by rights that should’ve been delivered on the 5th of May so I gave an extra day due to the bank holiday and still nothing. I’ve tried to be in contact with her via email with no reply and their telephone number that’s on this site is not recognisable. I’ve done everything in my house to getting in contact with them but as of yet I’ve had no reply be wary of this company if buying.

excellent service. Prompt delivery.

Still haven’t received my order

Great service from start to finish and product just as described.

Title: Product delivered at half the advertised weight

Ordered the Adjustable Select Tech Dumbbell 40KG expecting a pair of 40kg dumbbells, which is exactly what the product page describes. The listing states "ranging from 2 kg to an impressive 40 kg for each dumbbell" and refers to the product as 40KG throughout the title, URL, and description. On the packaging upon delivery each box is even listed as 40kg weight but they are not. What actually arrived was a pair that upon weighing dont even weigh 20, closer to 18kg... so less than half the advertised weight. The dumbell has gaps either side of the handle where additional plates should be, but they are missing.

This isn't a case of misreading the listing or a unit mix-up on my part. The wording is genuinely unambiguous and the product simply doesn't match what's described on the page I bought it from. It's a fairly significant issue when you're paying for a piece of kit based on its weight capacity and that capacity turns out to be half of what was promised.

Reading through other reviews on here, I can see I'm not the first person to run into problems, and the recurring theme of unresponsive customer service doesn't fill me with confidence. I've reached out to KEFL to sort this out and I'm happy to update the review depending on how they handle it. For anyone considering this product in the meantime, I'd think carefully before ordering and would recommend buying from a retailer with a clearer track record on after-sales support.

Great piece of kit and reliable company

Great quality product and quick delivery

Don't buy from here if u ever want an acknowledgement of an email , let alone a refund!

I did not receive my full order and I have tried contacting about this multiple times with no response.

Great product
A small delivery problem was handled really well by customer service. They were very accommodating
Thank you!

Good quality item, good company to deal with.

Always prompt delivery and great value for money products. Even the lower price range bumper plates are decent quality.

Excellent product, excellent service

Great custumer care, great value, products i've purchased are in fantastic condition.really easy web site to use and and a great range of products. Highly recommend this com0any and the staff.

The product is excellent. However the packaging was damaged on delivery resulting in the bag containg the nuts and bolts having split and one nut had been lost, having dropped through a tear in the cardboard box. I contacted customer services about this but there was no response from them. I had to use a non-locking nut I had in my garage to finish the job.

Excellent products, great prices, delivered quickly! What’s not to like?

They were as advertised and came when expected