Order 4 kettle bells in cast iron and love the quality and feel of them! Had a hiccup with one of the orders & royal mail, however May was super helpful and attentive with resolving my issues prom... See more
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Brilliant service from start to finish. Great quality gym equipment and im very happy with my purchase. I'd definitely recommend this store to anyone looking to build a home gym or upgrade their train... See more
I placed a simple order on May 30th. Items have not been dispatched or delivered yet. I have sent multiple messages to customer service but received absolutely zero response. Complete lack of communic... See more
Company replied
I ordered 2 Adjustable Step Blocks for various tasks in my gym. Really happy with the Blocks. Worked out to be the perfect size for my needs and have little rubber pads on the bottom of each he... See more
Company details
Written by the company
Welcome to KEFL, for your complete home fitness experience! Everything we do at KEFL is focused on providing the best possible service to our consumers. We are your One-Stop-Shop for everything you need to improve and upgrade you fitness experience. We create and manufacture high-quality athletic equipment. We strive to deliver your purchases in the quickest possible time and at an exceptional value by housing a wide range of products in our warehouse. From Weights to Plates, Dumbbells to Kettlebells, Yoga to Pilates, Exercise Balls to Resistance Bands, and Compression Support Items to help with recovery. Our unwavering commitment to providing the finest possible experience ensures that our customer service is unrivaled. Our products are helping people all around the world reach their fitness goals. However, we, like you, are constantly pushing ourselves to be on top of our game. Whatever your needs are, please get in touch with us because we would love to help you turn your ideas for your new gym into reality since many of our items are also appropriate for use in commercial gyms, enterprises, and educational facilities. Every day of the week, our customer care team is on hand, and we strive to answer to all inquiries within 24 hours. Contact us now at https://kefl.co.uk/pages/contact
Contact info
United Kingdom
- support@kefl.co.uk
- kefl.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 2 weeks
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Love the products and the communication…
Love the products and the communication was fantastic. They also resolved the issue very quickly and could not faulty them
Never received item
Never received item, never replied to any of my emails, no phone number so can't phone them, had to get refund from PayPal. Avoid.
Third order from these guys
Third order from these guys. As always, great service great communication and timely delivery. Recommended to several friends and they were not disappointed. Thanks guys.
Great looking well made plus again look…
Great looking well made plus again look nice in the gym
Best and cheapest kettlebells i could…
Best and cheapest kettlebells i could find. The only issue i found was missing warehouse opening hours info, initially planned to collect it over the weekend but it is opened only Mon-Fri. Besides that all good, happy customer, great items
Zero response
When the bar arrived it was too big for my space, that’s not the bars issue. The issue I have is that your customer service is nonexistent so I have no way of returning the item. Email, and website contact is closed and you cannot reach a single member of staff to just return an item it’s awful.
Terrible customer service, no responsibility
Bought multi change weights from KEFL that are broken and dangerous, discs fall out, and they won’t even after 3 contact emails about the matter reply to me to resolve it.
Best value product very high quality…
Best value product very high quality bars and Plates while being some of the cheapest
Quality dumbbells at reasonable price
Quality dumbbells at reasonable price. Arrived without any delay. Pleased with product & service
Worth the money
After all the trouble with Royal mail and the parcel being esent back to KEFL dumbbells arrived lovely piece of equipment well-made nice big fat handles can’t ask for more out of a set of dumbbells .
Non existent customer service
I purchased an item in the incorrect size. The KEFL company website states that a 14-day return policy is in place and that customers must contact customer service to initiate a return.
I have submitted several requests to initiate this process but have not received any response. Upon reviewing feedback from other customers online, it appears that similar issues have been experienced by others.
I would advise caution when purchasing from this company, as you may encounter difficulties returning unwanted items.
Worst online retailer
Worst online retailer
The products came in not grest conditon. If try and contact their suppoty team, you will not get a response. I contact them twice about a refund, a month later still not contact or refund arranged.
I would avoid KEFL, there are many online retailers who sell the same products as them and at similar price points.
5ft bar
Ordered a 5ft weight bar, which I received today. Unfortunately, there are two significant issues with the product delivered:
Weight Discrepancy: The website and my order confirmation state this bar should weigh 10kg. However, the packaging indicates 6kg, and I have confirmed this weight on my own scales. A 4kg difference is significant and not what I paid for.
Incorrect/Missing Collars: The product listing specifies spinlock collars (and the images show quick-lock collars). I'd of been happy with either. Instead I've received a spring collar (the cheap nasty type). Furthermore there is only one spring collar so I can't use the bar anyway.
I've reached out to KEFL about these issues but given other reviews on here I'm unsure I'll get a response.
I will update this review with the outcome and a new rating once they resolve the issue.
Very professional and helpful
Avoid! Customer service ignore you!
Item (DB rack) received without necessary fixings, managed to put together, was not stable so need to return but no answer from customer services.
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