KEH Camera Reviews 4,499

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 525 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent condition of the products, often finding them to be even better than described. Many appreciate the reasonable prices and the wide selection of gear available. The delivery service is consistently highlighted for its speed and careful packaging, ensuring items arrive in perfect condition. People also commend the smooth ordering process and the overall positive experience with the company. However, some customers also noted issues with product descriptions not matching the received item, such as incorrect versions or missing components. A few people were dissatisfied with the trade-in process, feeling that the final offer was significantly lower than the initial quote. There were also occasional reports of incorrect items being shipped or issues with product functionality upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product quality and condition. Customers consistently report that... See more

Quality

Reviewers highlight positive aspects of quality. Many customers consistently report that products are in... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Price

Users describe positive interactions with price, often finding great deals on used equipment and fair prices... See more

Order

People report positive experiences with order. Customers consistently praise the quick delivery, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found KEH via a Google search for a particular camera. After using it for two days, I finally found a scratch on the bottom near the tripod mount. I am absolutely delighted with the t... See more

Rated 5 out of 5 stars

KEH sent a EX Pentax Spot Meter after a problem with a previous order. The meter functions very well, was extremely clean, and in my opinion was an EX+ grade. If you receive their gear and have a pr... See more

Rated 5 out of 5 stars

I got my order. They are very responsive when I contacted them prior to purchasing the camera and ended up buying it. I received my camera in a timely manner. I haven't had the chance to explore the c... See more

Rated 5 out of 5 stars

Everything I ordered is in perfect condition and even better than I expected! I didn’t see a shipping confirmation on the site, so had sent an email, in the meantime, my order was delivered. The compa... See more


Company details

  1. Camera Store
  2. Photo Shop

Information provided by various external sources

At KEH we offer only the best selection of new and used cameras and camera equipment. Shop the latest in Canon, Sony, Olympus, and Nikon cameras.


Contact info

  • Highlands Parkway Southeast 4900, 30082, Smyrna, United States

  • keh.com

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Replied to 28% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

KEH a big win as always!!

KEH a big win as always. Bought a Like (-) Leica CL (Type 7323) Mirrorless Camera, Black Anodized {24MP} 19301
With Battery & Charger and Leica 18mm f/2.8 Elmarit-TL ASPH. APS-C Lens for Leica L-Mount, Black {E39} 11088
With Caps, Case. Unless you get out a magnifying glass would think they were NEW. I have only taking out 100 shots with the setup but works perfectly. As a note this is my 2nd go round with the CL that I bought new at Christmas 2017. I recently bought a Leica Q3 which for me is not nearly as much fun to shoot with, maybe have to sell it, who knows. KEH team members are the BEST !!

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely satisfied with keh

Was looking to upgrade from an older out dated camera and went to keh. There selection was awesome and it was quick and simple to pick and chose what I liked, there rating system is pretty easy to use and the price was better than other resellers I looked at. Package was delivered in a normal box with loads of the big bubble wrap inside for protection. Everything was is the condition they stated. Definitely will be returning and will recommend.

January 20, 2026
Unprompted review
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Rated 5 out of 5 stars

KEH is a name I trust

KEH is a name I trust. Great Photography gear that is rated well. Excellent condition means Excellent condition, and Bargain is often quite decent too. Huge selection and well-packaged items. I've never been disappointed.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

I was skeptical at first

I was skeptical at first - but after doing some research I decided to go with KEH. So pleased I did. Amazing quality, fair pricing, ACCURATE DESCRIPTION, & fast shipping (Tip: Don't pay extra for expedited shipping - my 'standard shipping' lens was to me in less than a week). Great experience. These guys are indeed legit!

January 16, 2026
Unprompted review
Rated 1 out of 5 stars

Bad quality for nearly full price.

I purchased a camera and a lens, the buttons stuck even though I purchased the excellent plus quality.. they sent me a bargain quality. I messaged customer service and their emails went to my junk mail, and I missed my 21 day return window. I’ve still been trying to reach out and they keep refusing to return my email. The original message I got was so cold too and completely uncaring. I also sold my old gear to them and they completely low balled me even though I sent in good quality gear and they quoted me way higher then they offered. I felt pressured to sell because they already had my gear so I just took the L. Big mistake. I will not use or sell to KEH ever again and I will not recommend them.

December 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Purchased my NIKON D5 (KEH Excellent)…

Purchased my NIKON D5 (KEH Excellent) rating....needless to say this camera looks 100% new! Yes used, but I would dare anyone to see it and say differently. KEH sells amazing used gear that I can trust!
MORE sales for KEH in the near future because I can TRUST what I'm going to get when I order gear.😁☝️

January 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Package was well packed and arrive…

Package was well packed and arrive promptly and safe.
It’s an old film camera. I’m pretty sure it’s going to work fine.
I’ll be out with it after Virginia thaws out a little.
KEH , thanks for what you do. 👍👍

January 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Great purchasing experience

Excellent phone support followed by seamless online transaction. Equipment arrived beautifully packaged and well within "Excellent+" condition. Except for shipping glitch by USPS (not KEH) I am completely delighted with this transaction.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Shipped on time and product was in excellent condition

The product was at an exceptional price and in exceptional condition. It was easy to locate on KEH's website and shipping was prompt. I've used KEH as a supplier often and recommend them to other photographer's and students at the undergraduate and graduate level.

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

Rude & Pricey—so MPB.com is MUCH better!

I've bought camera kit from KEH for many years. Although the quality is often good, once in a while the item sent is NOT as described. That's when you get to know their customer service and you deal with a cold, unconcerned team. They sent me an item that was marked as "Excellent" but didn't work properly. And dealing with them was a negative experience that clearly states that one cannot trust their listings.

On the other hand, when dealing with MPB, not only do they actually post photos of the kit you'll be sent... also their customer service is considerate and quick. In my experience, KEH is just not worth it: it's slightly more expensive and customer service is often not nice.

January 19, 2026
Unprompted review

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