KEH Camera Reviews 4,492

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 525 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent condition of the products, often finding them to be even better than described. Many appreciate the reasonable prices and the wide selection of gear available. The delivery service is consistently highlighted for its speed and careful packaging, ensuring items arrive in perfect condition. People also commend the smooth ordering process and the overall positive experience with the company. However, some customers also noted issues with product descriptions not matching the received item, such as incorrect versions or missing components. A few people were dissatisfied with the trade-in process, feeling that the final offer was significantly lower than the initial quote. There were also occasional reports of incorrect items being shipped or issues with product functionality upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product quality and condition. Customers consistently report that... See more

Quality

Reviewers highlight positive aspects of quality. Many customers consistently report that products are in... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Price

Users describe positive interactions with price, often finding great deals on used equipment and fair prices... See more

Order

People report positive experiences with order. Customers consistently praise the quick delivery, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found KEH via a Google search for a particular camera. After using it for two days, I finally found a scratch on the bottom near the tripod mount. I am absolutely delighted with the t... See more

Rated 5 out of 5 stars

KEH sent a EX Pentax Spot Meter after a problem with a previous order. The meter functions very well, was extremely clean, and in my opinion was an EX+ grade. If you receive their gear and have a pr... See more

Rated 5 out of 5 stars

I got my order. They are very responsive when I contacted them prior to purchasing the camera and ended up buying it. I received my camera in a timely manner. I haven't had the chance to explore the c... See more

Rated 5 out of 5 stars

Everything I ordered is in perfect condition and even better than I expected! I didn’t see a shipping confirmation on the site, so had sent an email, in the meantime, my order was delivered. The compa... See more


Company details

  1. Camera Store
  2. Photo Shop

Information provided by various external sources

At KEH we offer only the best selection of new and used cameras and camera equipment. Shop the latest in Canon, Sony, Olympus, and Nikon cameras.


Contact info

  • Highlands Parkway Southeast 4900, 30082, Smyrna, United States

  • keh.com

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Lens Arrived Safe And Sound

When my lens arrived, I discovered it had been well packed to survive any kind of shipping mishap; and KEH's description of the lens I was accurate.

February 2, 2026
Unprompted review
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Rated 1 out of 5 stars

Nothng infuriates a customer more....

I have no idea how this company can get a 4 or 5 star rating when they quote high to get you to send your camera equipment to them and then significantly adjust the offer well below the quoted price. They must filter out all the negative reviews! They lowered my quote by over 20% which is a no-go for me and really gets me going. No customer is going to stand for this. Stay away with used equipment or you'll get scammed like I did

February 5, 2026
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Rated 5 out of 5 stars

Always a good experience

Always a good experience. Quickly ship orders and if there is an issue KEH quickly resolves it. In my many orders only ever had 1 issue and KEH fixed it within a day. Will continue to buy from KEH as it is a great value for the items!!

February 2, 2026
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Rated 3 out of 5 stars

i had no problem buying a D7200 and…

i had no problem buying a D7200 and the camera arrived the next day and is in perfect condition . however the shutter count was 82000 . that doesn't quite fit the excellent plus rating . so the question is when the shutter fails how difficult is it to replace or fix

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

KEH a big win as always!!

KEH a big win as always. Bought a Like (-) Leica CL (Type 7323) Mirrorless Camera, Black Anodized {24MP} 19301
With Battery & Charger and Leica 18mm f/2.8 Elmarit-TL ASPH. APS-C Lens for Leica L-Mount, Black {E39} 11088
With Caps, Case. Unless you get out a magnifying glass would think they were NEW. I have only taking out 100 shots with the setup but works perfectly. As a note this is my 2nd go round with the CL that I bought new at Christmas 2017. I recently bought a Leica Q3 which for me is not nearly as much fun to shoot with, maybe have to sell it, who knows. KEH team members are the BEST !!

January 21, 2026
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Rated 5 out of 5 stars

Extremely satisfied with keh

Was looking to upgrade from an older out dated camera and went to keh. There selection was awesome and it was quick and simple to pick and chose what I liked, there rating system is pretty easy to use and the price was better than other resellers I looked at. Package was delivered in a normal box with loads of the big bubble wrap inside for protection. Everything was is the condition they stated. Definitely will be returning and will recommend.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

KEH is a name I trust

KEH is a name I trust. Great Photography gear that is rated well. Excellent condition means Excellent condition, and Bargain is often quite decent too. Huge selection and well-packaged items. I've never been disappointed.

January 30, 2026
Unprompted review

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