KEH Camera Reviews 4,491

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 525 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent condition of the products, often finding them to be even better than described. Many appreciate the reasonable prices and the wide selection of gear available. The delivery service is consistently highlighted for its speed and careful packaging, ensuring items arrive in perfect condition. People also commend the smooth ordering process and the overall positive experience with the company. However, some customers also noted issues with product descriptions not matching the received item, such as incorrect versions or missing components. A few people were dissatisfied with the trade-in process, feeling that the final offer was significantly lower than the initial quote. There were also occasional reports of incorrect items being shipped or issues with product functionality upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product quality and condition. Customers consistently report that... See more

Quality

Reviewers highlight positive aspects of quality. Many customers consistently report that products are in... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Price

Users describe positive interactions with price, often finding great deals on used equipment and fair prices... See more

Order

People report positive experiences with order. Customers consistently praise the quick delivery, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found KEH via a Google search for a particular camera. After using it for two days, I finally found a scratch on the bottom near the tripod mount. I am absolutely delighted with the t... See more

Rated 5 out of 5 stars

KEH sent a EX Pentax Spot Meter after a problem with a previous order. The meter functions very well, was extremely clean, and in my opinion was an EX+ grade. If you receive their gear and have a pr... See more

Rated 5 out of 5 stars

I got my order. They are very responsive when I contacted them prior to purchasing the camera and ended up buying it. I received my camera in a timely manner. I haven't had the chance to explore the c... See more

Rated 5 out of 5 stars

Everything I ordered is in perfect condition and even better than I expected! I didn’t see a shipping confirmation on the site, so had sent an email, in the meantime, my order was delivered. The compa... See more


Company details

  1. Camera Store
  2. Photo Shop

Information provided by various external sources

At KEH we offer only the best selection of new and used cameras and camera equipment. Shop the latest in Canon, Sony, Olympus, and Nikon cameras.


Contact info

  • Highlands Parkway Southeast 4900, 30082, Smyrna, United States

  • keh.com

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Pre-loved X-T3

I placed an order for an “excellent plus”used Fujifilm X-T3. The item arrived quickly and carefully packaged. I prefer picking up shipped items from a reputable carrier. KEH shipped through FEDex to a location near me. I was able to track the package and appreciate the added shipping confidence. Thank you for a seamless experience.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent all around

Excellent all around. First time KEH buyer. Camera body condition exceeded expectations.
I had this shipment in my hands within 3-4 business days, which is fast considering I live in Hawaii.
Highly recommend.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

I have only had great experiences…

I have only had great experiences buying/ selling through KEH. Orders arrive very quickly, packed carefully with tons of padding. Prices are fair and products are as described. Zero issues.

April 5, 2026
Unprompted review
Rated 5 out of 5 stars

lens was in much better shape then expected

Received my lens was in much better condition than expected it was like new. Price was great. Also was supposed to receive it between 5 to 7 business days, ordered it on Easter Sunday and received it by Wednesday. Not my first time purchasing from them, in the past I’ve also sold a camera to them and ended up getting more for the camera than they quoted. Will continue to keep shopping for all my camera needs at KEH.

April 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Recently

Recently, I made my first purchase from KEH. I am pleasantly quite pleased with how the whole transaction went.The product is in better condition than described and was delivered to me in a short time. I am a happy camper and will buy from KEH again.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Traded $4k of Fuji gear for $5K of Nikon gear!

I traded a lot of gear towards a new system. I received more money after the evaluation than the estimate originally projected. I took advantage of the trade-in bonus and put that toward a higher end lens.

The body and lens I bought was in much better condition than I had thought. All around great experience which is nice when you're dealing with thousands of dollars of gear on both sides of the transaction.

To anyone reading this: Save your boxes! You'll typically get more on trade and those of us that buy feel better knowing if someone cared enough to save the original box then they most likely took care of their gear.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Again KEH ships quickly and the product…

Again KEH ships quickly and the product is as it was advertised. No disappointment with KEH. Thank you for doing business the "old fashion way" - with integrity and trust and providing a good quality product that is honestly represented.

April 10, 2026
Unprompted review
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Rated 5 out of 5 stars

‘Like New -’ lens was perfect, early, and a deal!

I ordered a camera lens rated as ‘Like New minus’ for a price a little over half of what it was new. It was shipped quickly and arrived two days earlier than originally estimated. It was very well protected and was undamaged in shipping. It looks ‘Like New’ to me. It functions perfectly and has totally clear optics. I am very happy with everything about this purchase!

April 8, 2026
Unprompted review
Rated 4 out of 5 stars

The lens I bought arrived in like new…

The lens I bought arrived in like new condition and the price was right. The only reason why I dropped a star from this review was although I continued to receive adds from KEH, I did not get any update about when my package would arrive, or any way to check on it.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Beyond Excellent

I recently purchased a camera body with a couple attachments from KEH in excellent condition. True to their word, it is indeed in excellent condition, especially for a camera made in 1974. Mechanisms like the bellows and levers work just fine and it only shows a minor amount of use from previous owners. I will be purchasing from KEH again in the future as I continue to build my dream camera.

April 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Even better than described!

I am so impressed with my experience. Ordering was easy, but better than that was the shipping and product! I can’t believe how nice the camera is - even better quality than described. I was so pleasantly surprised at how new it looked and shipping was super fast. I haven’t developed any film yet, but I did load a roll and snapped a couple shots and it seems to be fully functioning. What sold me is their superior guarantee - knowing this camera is backed by a 180 day warranty gives me peace of mind they believe in their refurbished products and it will last me a long time. I am just a normal person, no experience in photography at all, who wanted something nostalgic to use to capture our son’s childhood. This website made ordering and searching easy. I will definitely shop here again.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

KEH is my long-term go-to for all things photo

The KEH team is helpful, fair, and knows so much about every piece of photographic equipment and accessory imaginable. Got into a whole slew of new gear at a great value. It was a pleasure... and sense we will be doing business for years to come.

Only caveat, the in-store experience is more camera bar than a browse-and-buy, so it is helpful to have a good general idea of what you are looking for when you arrive.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Finally a trust worthy place

Finally a trust worthy place. Absolutely the best prices I've seen so far with great buying product. Love what I received in perfect condition. Received it quickly and im diffently staying with KEH. on ordering accessories for my vintage Canon AE1 program camera. Thank your people for me for the perfect experience I received.

March 30, 2026
Unprompted review
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Rated 5 out of 5 stars

KEH is the place to go

I sent equipment for sale to KEH.

Unfortunately there was a glitch in the transfer of money, which has since been resolved.

KEH Customer Service was on it and stayed engaged until the issue was satisfactorily resolved.

I have bought and now sold through KEH and will continue to do so in the future.

They are highly recommended.

April 2, 2026
Unprompted review
KEH Camera logo

Reply from KEH Camera

We’re very sorry for the frustration this experience has caused and appreciate you bringing it to our attention.

This is a known issue currently impacting some of payouts through our payment partner, Dash Solutions, and our teams are actively working with them to resolve it as quickly as possible. While this delay is not representative of our normal process, we understand how concerning it is when payment does not arrive as expected.

Please rest assured that KEH has not taken your equipment without intent to pay, and we want to make this right. To help us resolve your payment as quickly as possible, we ask that you email our Customer Service team directly at customerservice@keh.com with your quote number. This will allow us to review your specific case and ensure your payment is completed.

We sincerely apologize for the inconvenience and appreciate your patience while we work to resolve this matter.

— KEH Camera

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