KEH Camera Reviews 4,491

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 525 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent condition of the products, often finding them to be even better than described. Many appreciate the reasonable prices and the wide selection of gear available. The delivery service is consistently highlighted for its speed and careful packaging, ensuring items arrive in perfect condition. People also commend the smooth ordering process and the overall positive experience with the company. However, some customers also noted issues with product descriptions not matching the received item, such as incorrect versions or missing components. A few people were dissatisfied with the trade-in process, feeling that the final offer was significantly lower than the initial quote. There were also occasional reports of incorrect items being shipped or issues with product functionality upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product quality and condition. Customers consistently report that... See more

Quality

Reviewers highlight positive aspects of quality. Many customers consistently report that products are in... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Price

Users describe positive interactions with price, often finding great deals on used equipment and fair prices... See more

Order

People report positive experiences with order. Customers consistently praise the quick delivery, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found KEH via a Google search for a particular camera. After using it for two days, I finally found a scratch on the bottom near the tripod mount. I am absolutely delighted with the t... See more

Rated 5 out of 5 stars

KEH sent a EX Pentax Spot Meter after a problem with a previous order. The meter functions very well, was extremely clean, and in my opinion was an EX+ grade. If you receive their gear and have a pr... See more

Rated 5 out of 5 stars

I got my order. They are very responsive when I contacted them prior to purchasing the camera and ended up buying it. I received my camera in a timely manner. I haven't had the chance to explore the c... See more

Rated 5 out of 5 stars

Everything I ordered is in perfect condition and even better than I expected! I didn’t see a shipping confirmation on the site, so had sent an email, in the meantime, my order was delivered. The compa... See more


Company details

  1. Camera Store
  2. Photo Shop

Information provided by various external sources

At KEH we offer only the best selection of new and used cameras and camera equipment. Shop the latest in Canon, Sony, Olympus, and Nikon cameras.


Contact info

  • Highlands Parkway Southeast 4900, 30082, Smyrna, United States

  • keh.com

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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Replied to 28% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

OK online, Needs work for In-Person transactions

KEH usually provides fair prices for a business of their kind - their online quote system is good, and the shipping label-send your gear-get money is pretty fast. My problem is with the in-person sales when they have an event. The wait is long, the system inflexible. For example, there was a local event today, hosted at a local camera store. "Do you have an appointment" was a question I heard the KEH reps ask, and at each question, the customer said "I didn't know anything about an appointment (KEH, maybe one or more of your marketing emails neglected to mention appointments?) I waited about an hour to get my kit reviewed - I'm half-way between SLR and Mirrorless, and was considering selling my new-ish R5 and upgrading that, plus finally ridding myself of my old EF mount L-Lenses and upgrading to the newer glass. Maybe 10 pieces total. I had planned on flipping the money in-store (there is a +10% bonus$) but KEH couldn't give me individual prices, so therefore, I couldn't make a decision about which pieces to keep and which to sell. Additionally, they deduct for not having a charger (Ummm, a charger is always extra when you BUY from KEH i think, so you're cutting that one both ways guys?), and unfortunately for me, I forgot the battery doors for when the motor drive/batter pack isn't in use. Anyway, it was about a 2 hr ordeal; I didn't sell, plus the local camera store didn't get my business, so when I finally buy, it might not be from them :( The KEH guys were great, so this isn't a complaint about them, but mostly process, policy and inflexibility.

April 4, 2026
Unprompted review
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Reply from KEH Camera

Hi Fred,

Thank you for sharing such detailed feedback.

We’re glad to hear our online quote and mail‑in process has worked well for you, and we’re sorry your in‑person event experience was frustrating. While we’re happy our team treated you well, we agree this comes down to process and communication, and your comments have been shared internally to help us improve how our events are run and promoted.

We appreciate you taking the time to let us know where we fell short and hope we’ll have another chance to offer a smoother experience.

KEH Camera

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Rated 5 out of 5 stars

Very nice D300

The D300 was exactly as presented. Perfect condition, looked brand new with so sugns of wear. I will be ordering lenses soon, great experience!

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Great price and fast shipping

Great price on the lens I bought, and the shipping was fast. The lens arrived well packed for shipping and was in better condition than I expected from their description. I will be buying from KEH again.

March 22, 2026
Unprompted review
Rated 5 out of 5 stars

Stumbled into KEH online

Stumbled into KEH online. I feel they are reputable. I’ve ordered a few items and have had no problems at all. They ensure you can track the item and they get it to you asap! Highly recommend!

March 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Shipping & Quality Top tier!!!

I was amazed on how fast the shipping was?! Also the lens I ordered was the cheaper one out of the selection so I was expecting a very loved lens lol but to my surprise it was in great condition! Highly recommend!! I’ll definitely be buying here again! Thanks keh cameras!

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a lens hood for an older…

I ordered a lens hood for an older camera. This was the only place I could find that had the one that actually came with the camera when new.
I opted for regular shipping because even the upgraded shipping didn't guarantee I'd get it before I needed it but KEH shipped promptly and I received it two days before I needed it.
Thanks KEH Camera.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fast and perfext

Not only did my package arrive well before the delivery date but the packaging was done so well there was little to no chance of it being damaged. I will continue to use KEH for everything

March 24, 2026
Unprompted review
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Rated 5 out of 5 stars

As always..

As always... the item was just as described. Works great and arrived quickly and well packed.

March 28, 2026
Unprompted review
Rated 3 out of 5 stars

Purchase was easy, but problem after

The "link new" monopod I purchase was missing a vital safety strap when using. Although KEH sent me a strap to replace the one that didn't come with the order, it appears just to be a carrying case strap and not the one needed. After explaining the scenario, and showing this strap on the product shown on the website, I told them I just wanted to send it back, and the person issues a RMA, but said I will be charges $9.95 for returning the product (which was NOT my fault) and was missing a vital part for keeping the monopod from tipping Not sure if I will deal with KEH going forward or just go with the other guys

March 20, 2026
Unprompted review
KEH Camera logo

Reply from KEH Camera

Hi Rick,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.

The monopod you purchased was listed as LN‑ (Like New Minus). Only items graded New or LN are guaranteed to include all original manufacturer (OEM) accessories, unless otherwise specifically noted next to the grade on the product page. LN‑ items may be missing non-essential accessories, which is reflected in the pricing and condition description.

We double checked with our QC team to advise and the they determined the strap is considered an accessory. As a courtesy, we did send a replacement strap that we had available once you contacted us. We apologize that it did not work out. However, when you decided to return the item, the return was processed in accordance with our standard return policy, including the applicable return shipping fee.

We truly appreciate your feedback, as it helps us continue to improve communication and customer experience.

KEH Camera

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Rated 5 out of 5 stars

My Trusted Pre-Owned Photo Gear Experts

I have received my order in excellent condition, shipped and delivered eith no issues and promptly. My preferred pre-owned photo gear store. If product is available or in excellent plus rating as by the skilled expert staff at KEH.

Tbanks again!

March 22, 2026
Unprompted review

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