The transaction was a bit unusual. I bought the item on Viveala.com. I used Paypal, who paid " clickmob, +86 187 9269 6860." The request for a rating came from "keilini.com." The order arrived abou... See more
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See what reviewers are saying
Bug Zapper is absolute garbage, doesn't attract anything. Rip off don't buy. Sent them e-mail as requested, heard nothing, not surprised. Still nothing asked for review I gave it, they haven’t s... See more
Company replied
Product is interesting but the instructions are simply too complicated for an 85 plus year old customer. We really must return the packages exactly as received. Please instruct how wed can proceed imm... See more
Company replied
So, I ordered the 3 in 1 High Performance quick coating spray for vehicles. Not impressed. I've used many different coatings, to include Lucas Slick Mist, Shine Armor and Torque Detail. For the mo... See more
Company replied
2.5
Poor
499 reviews
Hasn’t replied to negative reviews
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I don’t know where my products are
I don’t know where my products are. There’s no communication, no tracking and it’s been two weeks.
June 6, 2023
Reply from keilini.com
Dear Cynthia,
I'm so sorry about that.
Your order has been checked and the item has already been dispatched to you. The tracking number is WNBAA0243572356YQ and you can track it by this link: https://t.17track.net/en#nums=WNBAA0243572356YQ
We have contacted the carrier to expedite the delivery of your package.
Thanks for your patience and hope you receive it early.
If you have any further questions, please get back to our email: support@keilini.com, thanks.
Take care and have a good one.
Cathy
I canceled the product and never heard…
I just received the cameras today, Jun 17th, that I tried to cancel several times. How do I get these returned and my money back?
I DO NOT WANT THESE!! Will I need to go to the news station with this?
June 5, 2023
Reply from keilini.com
Dear Carol,
We sincerely apologize for any inconvenience.
We got back to you after we received your request to cancel your order. After checking, we show that your order has been shipped out. The tracking number is WNBAA0243779917YQ. You can track the details at the below link: https://t.17track.net/en#nums=WNBAA0243779917YQ
Hope it can be delivered to you on time; you can pay close attention to the tracking.
If you have other questions, you can reply us in the email: support@keilini.com. We will do our best to help you.
Wish you a pleasent day！
Cathy
It was so easy to order and it came to…
It was so easy to order and it came to my house so quick. I love it
April 25, 2023
I want to return the items
I want to return the items. The vacuums have no suction and are very cheaply made.
May 1, 2023
Reply from keilini.com
Dear Mary,
It's a pity the product may not be what you expected it to be.
I sent you an email to assist with your return, can you please get back to our email: support@keilini.com？
Your kindly reply would be much appreciated！
Have a nice day！
Cathy
Doesn't work
Dears,
I miss the invoice for my camera, please can you forward it to me. Additionally, the device doesn't work, I would like to return it.
KR Hans Hauer
April 18, 2023
Reply from keilini.com
Dear Hans,
We sincerely apologize to you for the problems with the product.
We have emailed you the invoice and the manual for the camera. Hope the manual can help you. If you insist on returning an item, we will assist you with further returns via email.
Here is our email address: support@keilini.com, we look forward to replying from you!
Have a wonderful day！
Cathy
Won’t connect to my Wi-Fi no matter…
Won’t connect to my Wi-Fi no matter what I do! Put it in a lamp right next to the router and it STILL won’t connect
April 29, 2023
Reply from keilini.com
Dear Kristi,
We are sorry for the inconvenience.
I sent you a request in the mail, would you mind providing a video about the camera issue? A technician will check further and help you resolve the issue. Here is our email address:support@keilini.com, we expect your reply.
Thanks for your patience.
Have a nice day!
Cathy
Can’t get the product to work
Can’t get the product to work, the product is not listed on the instructions
May 30, 2023
Reply from keilini.com
Dear Ella,
We are sorry for the inconvenience.
I have emailed you the instructions and video of the product. I hope they can help you solve your problem.
If you have further questions, please email us: support@keilini.com , we will try our best to help you solve the problem.
Have a nice day!
Cathy
When will I receive my order
June 1, 2023
Reply from keilini.com
Dear Steven,
Thanks for your order on our website.
From the tracking information, the parcel has been delivered on June 11.
Here is the latest tracking information:
2023-06-11 01:35
PEKIN IL, Delivered
If you have any questions during the use of the product, please feel free to contact us: support@keilini.com, we will reply to you soon, thanks.
Have a nice day!
Cathy
I've gotten it set up and it's melted…
I've gotten it set up and it's melted the SD card and all it wants to do is flicker in the videos.
April 27, 2023
Reply from keilini.com
Dear Janet,
We sincerely apologize for any inconvenience.
We sent a request to your email address, Could you describe the problem to us in more detail? We will try our best to help you solve the camera problem.
Here is our email: support@keilini.com. We look forward to your email reply.
Thanks for your understanding.
Have a nice day!
Cathy
works fine...ok ok ok ok ok
April 27, 2023
It took awhile
It took awhile, but our mosquito zapper finally arrived ready to use, and works as promised. Very pleased. Thank you
May 25, 2023
The order was slow receiving
The order was slow receiving. The product seems to be well made but I haven’t yet figured out how to use it. I thought it would be much more simple, but hopefully we can make use of the 6 that I purchased for outdoors.
May 20, 2023
Reply from keilini.com
Dear Charles,
We sincerely apologize for any inconvenience.
After checking, we have replied to you in the mail and assisted you to solve the problem. Thanks for your feedback, we will continue to improve.
Have a nice day!
Cathy
SUR212008
Thank you for your email asking yet again for my order details as you can’t find them although they were in the message I sent you. I’ve emailed these to you yet again but as you only ever respond on trust pilot the order no is SUR 212008
I await your early response snd full a refund please
Lin Lawrence
June 6, 2023
Unprompted review
Reply from keilini.com
Dear Lin,
We are sorry for the inconvenience.
We emailed you in January but have never heard back from you. Could you reply our email? Our email address is: support@keilini.com.
We will help you further to resolve this issue in the mail. We look forward to your mail.
Have a nice day!
Cathy
I cant use these they dont work with my…
I cant use these they dont work with my internet service please send me address to return them ,i have cop[y of paid receipt ready
June 3, 2023
Unprompted review
Reply from keilini.com
Dear Jackie,
It's a pity the product may not be what you expected it to be.
I sent you an email to assist with your return, can you please get back to our email: support@keilini.com？
Your kindly reply would be much appreciated！
Have a nice day！
Estella
What I wanted was very easy to find and…
What I wanted was very easy to find and order. I have not received the items but I'm confident it will be fine.
June 1, 2023
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