Kendamil Reviews 6,367

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 614 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the product quality, noting that their babies thrive on the formula with fewer issues like vomiting, constipation, or colic. The delivery service is frequently highlighted as quick and reliable, with many appreciating the convenience of subscription options that prevent running out of milk. Reviewers also commend the customer service for being helpful, supportive, and responsive in resolving issues. However, some customers experienced problems with orders, including damaged tins upon arrival or incomplete deliveries. There were also mentions of slow dispatch times and confusion with delivery tracking, leading to anxiety about milk supply. A few other people also felt that the tin lids were poorly designed, causing difficulties in opening and potential cuts.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many consumers expressing satisfaction with its... See more

Quality

Users describe positive interactions with quality, with many reviewers highlighting that their babies thrived... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the super quick and reliable... See more

Order

Consumers find order experiences to be ambiguous, with many praising the ease of ordering, especially through... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We switched to Kendamil after issues with other brand milks being contaminated and issues with him vommiting and constipation Our little one has thrived on it, less vomit, no more issues with his bow... See more

Company replied

Rated 5 out of 5 stars

We switched from Cow & Gate to Kendamil due to the recalls, and after seeing positive reviews on TikTok, we decided to give it a try. Honestly, we haven’t looked back since. Our baby was on Cow &... See more

Rated 5 out of 5 stars

My baby thrived on this formula. We were sadly unable to get breastfeeding working and so had to use formula instead. The hospital recommended Kendamil and we used it exclusively for 1 year. My baby n... See more

Company replied

Rated 5 out of 5 stars

Transitioned to goat milk after breastfeeding for 12weeks from birth. We tried the kendamil cows formula however we found our daughter had griping types of pain, I read about goats milk being simi... See more

Company replied


Company details

  1. Food Producer
  2. Baby Store

Written by the company

Lovingly delivered from our home in the English Lake District, Kendamil is a family owned British brand with over 60 years experience in making baby formula. With our range of classic, organic and goat formula as well as weaning and supplements, we're here for families every step of the way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I have been absolutely happy with the…

I have been absolutely happy with the ready to drink formula milk from Kendamil. If I ever need formula milk again I would definitely go back to them! It was so easy to order when I subscribed to monthly delivery service of certain amounts with also free shipping. And the milk smelled like proper milk, milky, sweet soury taste, not anything artificial compared to the previous kind of formula milk I was using, it was so bland and it did not smell of anything! No wonder why my little one's tummy was struggling. Once we changed to Kendamil, his feeding improved, bringing up milk got reduced and his milky stained tongue got cleared. It made me think how so much better Kendamil was in taste and quality! I was also so happy that they do not use soy lecithin as an emulsifier! The only formula milk that does not contain any soya traces! That is what I needed, excellent quality! I have only one recommendation regarding the courier company, as they did not always show courtesy to take the boxes up the stairs to my door. So, if you choose to use the service of a different shipping company, it will be great of you!

Thank you very much, Kendamil for loving our babies by producing good quality formula milk and helping mothers who may be struggling with the feeding of their bundles of joy!

May 20, 2026
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Reply from Kendamil

Thank you so much for taking the time to share such a detailed and heartfelt review Violeta, it truly means the world to us.

We’re absolutely delighted to hear how well your little one has taken to our ready to feed milk and that you’ve seen such positive changes in their feeding and comfort. It’s especially lovely to hear your thoughts on the taste and quality, as well as your experience with our subscription service — that’s exactly what we strive for.

We also really appreciate your feedback regarding the courier service. We’re sorry to hear this wasn’t as courteous as expected, and we’ll be sure to share this with our delivery partners as we’re always looking to improve the overall experience for our families.

Thank you again for your kind words and for trusting us to be part of your little one’s journey.

Rated 5 out of 5 stars

Great product My baby has been using Kendamil since…

My baby has been using Kendamil since birth and it’s been really good for her. I usually recommend it for my friends and family.

April 21, 2026
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Reply from Kendamil

Thanks so much for your review Sylvia, we're SO pleased to hear that your daughter is doing so well with Kendamil. We're incredibly proud of our British heritage, our farming supply chain and to be able to supply parents in the UK. We look forward to further supporting you in the future. 💙

Rated 5 out of 5 stars

We absolutely love Kendamil

We absolutely love Kendamil. The pre-made bottles have made taking our bottle fed baby on outings a much easier experience and our son has taken to having them very easily.

Our son also took to the powdered formula quickly, combined with our perfect prep machine we have such peace of mind knowing we can quickly prepare a bottle that our son will enjoy (and we have been particularly lucky that he enjoys the milk at body temperature, room temperature or straight from the fridge).

The fact it is a British brand, based in the Lakes, is also greatly appealing. We feel like it is great value for the quality we receive and for supporting a British brand.

Using the subscription service has been great, it’s easy to set up and to amend orders and gives us peace of mind knowing that we will be well stocked with formula and pre made bottles.

We are looking forward to moving onto the baby porridges etc when our son starts weaning.

April 22, 2026
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Reply from Kendamil

Hi Michael, we are so happy to be able to support you and your little one on your feeding journey.
We are incredibly proud of our British heritage, our farming supply chain and that absolutely no Kendamil products contain palm oil, fish oil, or GMOs! Rest assured our team will continue to work hard to give all of our families and little ones more of that goodness. 💙

Rated 5 out of 5 stars

Good milk

Good milk, especially the pre made ones for travelling

April 19, 2026
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Reply from Kendamil

Thank you for your lovely review Edward. I am really pleased to hear that your experience with us has been a positive one.
We look forward to further supporting you in the future. 💙

Rated 5 out of 5 stars

Kendamil Subscription

I’ve used the subscription service from Kendamil for a few months which I am already very impressed with. This month when my delivery arrived, the box along with 2 of the tins were damaged. I messaged Kendamil who were really quick to respond and immediately organised for replacements to be sent out. 10/10 service.

May 20, 2026
Unprompted review
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Reply from Kendamil

Thank you so much for your kind words and for being part of our subscription service - We might be a bit biased but we love our subscribe and save too. 🤩

We’re sorry to hear your delivery arrived damaged, but we’re so pleased our team was able to step in quickly and get that resolved for you. Providing a smooth and supportive experience is always our goal, so it’s wonderful to hear this reflected in your experience.

Thanks again for your support and for taking the time to share your feedback.

Rated 1 out of 5 stars

Milk delayed and delayed over and over

Order milk direct from supplier which took over 2 weeks to be dispatched. Awful customer service. I called 3 times and was just told the milk wasn’t in stock and no idea when it would be dispatched. Will not be ordering again!

April 21, 2026
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Reply from Kendamil

We’re really sorry to hear about your experience and appreciate you bringing this to our attention.

Your order was placed on 12th April and dispatched on 21st April. During this time, we experienced some delays due to the Easter bank holidays, which impacted both our warehouse processing and courier collections. We did have a notice on our website and sent email to update you on the 16th April.

We completely understand how frustrating this must have been, especially when you were unable to get a clear timeframe from our team. This is not the level of service we aim to provide, and we’ll be reviewing this internally to improve our communication during busy periods.

Thank you again for your feedback, and we’re very sorry for the inconvenience caused.

Rated 5 out of 5 stars

Love Kendamil

Love Kendamil! The best and super fast service!

April 20, 2026
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Reply from Kendamil

Thank you for your lovely review. I am really pleased to hear that your experience with us has been a positive one.
We look forward to further supporting you in the future. 💙

Rated 5 out of 5 stars

My baby love kendamil

My baby love kendamil
Thanks for delivered on time

April 21, 2026
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Reply from Kendamil

Thank you for your lovely review Jethva
I am really pleased to hear that your little one is doing so well.
We look forward to further supporting you in the future. 💙

Rated 5 out of 5 stars

Experience is base of my research for…

Experience is base of my research for the best milk for my child and Kendamil in my opinion is the best, thank you

April 21, 2026
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Reply from Kendamil

Thank you Ailene for this lovely review. We are incredibly proud of our British heritage, our farming supply chain and that absolutely no Kendamil products contain palm oil, fish oil, or GMOs!
Rest assured our team will continue to work hard to give all of our families and little ones more of that goodness. 💙

Rated 4 out of 5 stars

Our baby loves Kendamil

Our baby loves Kendamil! And I used to order everything online but recently I had a lot of trouble with an order which a lady called Jane has been trying to sort out and everyone I spoke to have been great! She did sort out a refund for the part of my order that never arrived. She said I would still get my order but still till this day hasn’t arrived but as I got a refund I haven’t chased up again and has put me off ordering online for this product even though it’s cheaper. Overall thought love Kendamil and they did try and help as much as they could.

April 20, 2026
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Reply from Kendamil

Thank you so much for your lovely feedback – we’re so happy to hear your little one loves Kendamil 💙

We’re really sorry to hear about the trouble you experienced with your order and that it hasn’t arrived as expected. While we’re glad a refund was arranged, this isn’t the experience we want for our families, especially when ordering online.
We have contacted DPD to ensure the product is delivered correctly.

Rated 5 out of 5 stars

Hello there X

Hello there X
I want to thank the Kendamil team for the help I received. I had a problem with delivery and the team helped me resolve it within 5 business days. They always answer my letters. This is very important and I thank them for it.
My baby is mixed-fed. I don't have enough breast milk to feed my baby and I use ready-made formula milk for feeding Kandamil. We have been using this milk since my baby's first day of life. She really likes this milk. My baby is 6 months old and she already weighs 7 kilograms and 300 grams. Good health baby.
Thank you to the team for your support always and for the quality product for my baby!
I really appreciate it!
Sincerely, Olena.

April 19, 2026
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Reply from Kendamil

Thank you so much Olena for this wonderful review.
We are incredibly proud of our British heritage and our farming supply chain and will continue to work hard to give our families and little ones more of that goodness. 💙

Rated 5 out of 5 stars

Top tier product 👌

We've been buying Kendamil for our now 11 week old baby and we absolutely love the product. My baby is thriving and we will be sticking with Kendamil for the foreseeable. Thankyou for putting so much care and goodness into your products for the little ones 💖

May 16, 2026
Unprompted review
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Reply from Kendamil

Hi Heather, we are so happy to be able to support you and your little one on your feeding journey.
We are incredibly proud of our British heritage, our farming supply chain and that absolutely no Kendamil products contain palm oil, fish oil, or GMOs! Rest assured our team will continue to work hard to give all of our families and little ones more of that goodness. 💙

Rated 5 out of 5 stars

Always excellent service and delivery

Always excellent service and delivery. Well worth the subscription for peace of mind.

March 3, 2026
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Reply from Kendamil

Thank you for your lovely review Victoria. I am really pleased to hear that your experience with us has been a positive one.
We might be a bit biased but we love our subscribe and save too. 🤩

Rated 5 out of 5 stars

Kendamil goat is the best for combi…

Kendamil goat is the best for combi feeding in my opinion. Much easier on their tummies than cow alternatives and baby loves it! The comfort drops have been amazing too, he was very gassy until we started using those.
Customer service is also fantastic. Had an issue and they resolved it very quickly and I was compensated a free tin as well. Can’t fault Kendamil at all

April 17, 2026
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Reply from Kendamil

Thanks so much for your review Becca, we're so pleased to hear that your little boy is doing so well with Kendamil. We're incredibly proud of our British heritage, our farming supply chain and to be able to supply parents in the UK.
We look forward to further supporting you in the future. 💙

Rated 5 out of 5 stars

Absolutely recommend

Fantastic service on a subscription! Very efficient with getting back to customers, and available on WhatsApp 24/7!! Really supportive and on hand to clear any queries or questions!! Absolutely great😊

May 15, 2026
Unprompted review
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Reply from Kendamil

Thank you for your lovely review. I am really pleased to hear that your experience with us has been a positive one.
We look forward to further supporting you in the future. 💙

Rated 5 out of 5 stars

Kendamil have been my number one…

Kendamil have been my number one provider of milk from the start and never failed to disappoint me. They have also have a friendly live chat box where you can speak to a real person who gives you honest advice for your little one - not a company that tries to force its products on you but who cares. Would recommend and use again

May 11, 2026
Unprompted review
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Reply from Kendamil

Thank you for your lovely review. I am really pleased to hear that your experience with us has been a positive one.
We look forward to further supporting you in the future. 💙

Rated 5 out of 5 stars

Really quick delivery

Really quick delivery

May 9, 2026
Unprompted review
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Reply from Kendamil

Thank you for your lovely review Jess. I am really pleased to hear that your experience with us has been a positive one.
We look forward to further supporting you in the future. 💙

Rated 5 out of 5 stars

The best formula!!

I’ve used kendamil for two of my babies, I breastfed all 3 of my babies but have needed to supplement with 2, I personally wouldn’t use a different brand of formula. Kendamil is absolutely amazing and obviously made with care and love. My babies THRIVE on Kendamil, even my son who had CMPA did amazing on their goat milk formula. I trust Kendamil as much as I trust my own breastmilk and I never thought I would use formula after my first baby had such an amazing ebf journey.

February 9, 2026
Unprompted review
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Reply from Kendamil

Hi Camron, we are so happy to be able to support you and your little one on your feeding journey.
We are incredibly proud of our British heritage, our farming supply chain and that absolutely no Kendamil products contain palm oil, fish oil, or GMOs! Rest assured our team will continue to work hard to give all of our families and little ones more of that goodness. 💙

Rated 5 out of 5 stars

First infant milk

I use kendamil subscription and I love it. So easy and convenient and my baby loves the milk.

March 3, 2026
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Reply from Kendamil

Thank you for your lovely review Katie.
I am really pleased to hear that your little one is doing so well.
We look forward to further supporting you in the future. 💙

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