KENJI Store UK Reviews 

45
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing exceptionally helpful, welcoming, and polite service during every single shopping visit. Shoppers also emphasize the fantastic product merchandise and the wonderful personalized assistance they continuously receive from dedicated team members. Some reviewers were not happy with receiving defective items and encountering unhelpful staff members when attempting to resolve product return issues. A few people also mentioned experiencing poor interactions at the checkout counters and frustrating customer service moments during busy store visits. Others noted occasional communication hurdles and disappointing encounters when seeking support for damaged goods.

What people talk about most

Staff

Consumers find staff to be positive, highlighting super polite, helpful, and understanding team members both... See more

Product

Reviewers highlight positive aspects of product, noting an amazing range of merchandise at good prices.... See more

Customer service

Customers report positive experiences with customer service, noting that communications are very fast and... See more

Service

Clients share positive opinions on service, highlighting fast and helpful communications along with amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Exceptional customer service from Kenji! I purchased a plush in store, and unfortunately the seams came apart within just two days. I contacted their customer service to request a replacement, hopin... See more

Rated 5 out of 5 stars

I had to reach out to Kenji customer service recently, and Mel from their team has been absolutely wonderful! She took time to look into my query and sent me detailed responses. Her kindness and gener... See more

Rated 5 out of 5 stars

Was so excited to visit this store as we never had one in Glasgow before. The range in the shop is amazing, and the customer service is second to none. Saira was super helpful, told us about differen... See more

Rated 5 out of 5 stars

My 6 year old Daughter bought a mystery squishy with some birthday money from The Trafford Centre. An hour after we left, the squishy unfortunately popped. I contacted Kenji via email and Sophie organ... See more


Company details

  1. Gift Shop

Written by the company

KENJI brings together modern East Asian culture and British creativity in a carefully curated retail experience. From kawaii plushies and collectible blind boxes to a distinctive selection of East Asian snacks, each product is chosen to inspire joy, curiosity, and discovery. Whether you’re searching for a thoughtful gift, a unique collectible, or an indulgent treat, KENJI offers a world of colour, character, and charm. Every visit is designed to feel fresh, engaging, and effortlessly enjoyable. Discover KENJI in-store and experience a contemporary take on East Asian lifestyle, thoughtfully reimagined for the UK.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

45 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(45)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Great for unusal stocking fillers

Visited their warrington store as i love the look of daiso but have ni access to it in the uk. I use a mobility scooter and had very few problems getting down isles unlike most stores. The range wasnt huge but good enough. I bought a number if stocking fillers and washi tape for me. Will definatly shop there again.

February 27, 2022
Unprompted review
Rated 1 out of 5 stars

Horrendous

We always visit Kenji. The kids love it. We won’t be visiting again. Our latest visit involved a long queue as there was a restriction on entry despite the shop not looking full. No other stores in the shopping precinct were imposing this. I asked the Kenji staff member controlling the queue if they had changed their store Covid policy as weeks before they had not been monitoring entry. She said yes it was for Covid safety. I then waited outside the shop whilst my wife and kids continued to queue and then went in the store to shop. Whilst waiting I was approached by the shopping centre security who questioned why I was outside the shop and if I would move away as they’d received a complaint I was hassling the store staff. I explained what happened, particularly the fact my family was in store shopping and they left without wishing me to move on. So, quite simply you dare not ask staff about why you are waiting and further if you do they call security even if you do so politely. Well, guess who’s not shopping here again ever!

November 6, 2021
Unprompted review
Rated 1 out of 5 stars

Do not buy their phone cases!

Do not buy their phone cases!! Brought a phone case from there and within a week it destroyed the sides and corners of my iPhone, their cases are way too sharp and now I have to pay for a screen replacement, no protection for your phone at all so now my screen is cracked. If you want a half decent phone case and products, don’t even bother with this place.

August 6, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service!

I bought recently from this website a lovely gift for my wife to celebrate her birthday. It was delivered promptly and the goods was exactly the same as advertised on the website. I will strongly recommend this website to anyone who wants to shop online.

September 21, 2015
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look