I was told after making my pillow purchase that the product was back ordered with no eta. I opted to wait after seeing a review stating their product eventually came. For many months now, they stopped... See more
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Thanks for your order, like a previous reviewer i thought they were sold in pairs but fortunately purchased 2. My Husband says they certainly help his feet thpough the day. I wish there were some wash... See more
Company replied
I too got sucked into false advertising for the bunion splint corrector that is advertised on FB. There is no dial to adjust, just cheap plastic and velcro. Lloyd, from Kenkoback, if you reall... See more
I received my Neck Cloud 2 weeks ago. Have been using it since; 2-3 times daily, 5 mins each time. It has helped ease my neck and shoulder pain, as well as tension headaches. I can sleep better... See more
Company details
Written by the company
We believe that everyone deserves a pain free life. Constant back pain? Poor posture? $200 chiropractor appointments? Pain killers? You deserve better - and now you can have better! We know you'll love our products for years to come - making a difference in the lives of our customers is what we love to do.
Contact info
Australia
- kenkoback.com
2.7
Poor
302 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The neck / shoulder bump disappeared in…
The neck / shoulder bump disappeared in about 3 weeks. It actually works. I still use it for 10 minutes or so everyday cause it removes the stress in that area after a long day of work. Very glad I bought it.
February 26, 2023
Unprompted review
Reply from Kenko Back
Hi, Elaine!
It is our pleasure to hear your valuable feedback, thank you for taking the time to leave us a 5-star rating!
We are so glad to know that you are experiencing improvement in your overall comfort! All of our products here at Kenko Back are being studied professionally and are backed by professionals. We also rigorously check the materials we use in manufacturing the device to ensure that all of our products are of the best quality and that's why we take pride in it and offer our customers a 60-day guarantee.
We thank you once again for sharing your experience with us and the community - your review is really helpful for people who are having the same problems as you did.
Sincerely,
Lloyd from Kenko Back
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Neck Cloud and Orthopaedic Memory Foam Pillow
I got the neck cloud and the
Orthopaedic Memory Foam Pillow a month ago and both of them are so helpful!
I never knew how much I need a good pillow till I got this one and now I’m considering getting a second one for my partner!
The neck cloud is comfortable, easy to use and I can start to feel the effects of a reduced neck hump already.
I appreciate receiving an email after a few weeks to check in to see how I am finding the product too.
Would highly recommend these products :)
February 18, 2023
Unprompted review
Reply from Kenko Back
Hi, Makan!
It is our pleasure to hear your valuable feedback, thank you for taking the time to leave us a 5-star rating!
We are so glad to know that you are satisfied with our Neck Cloud and the Orthopedic Pillow!
We boast our 60-day moneyback guarantee thus we ensure our product uses premium and high-grade materials to ensure durability and effectiveness.
We thank you once again for sharing your experience with us and the community!
Sincerely,
Lloyd from Kenko Back
I got the neck cloud after seeing it…
I got the neck cloud after seeing it advertised promising to achieve great results after just a few weeks. I can honestly say that it actually works. My girlfriend uses it twice a day and says her neck has improved immensely. I’ll be having a look at more of their products for my back now.
February 24, 2023
Unprompted review
Reply from Kenko Back
Hi!
It is our pleasure to hear your valuable feedback, thank you for taking the time to leave us a 5-star rating!
We are so glad to know that you are satisfied with our Neck Cloud and we hope that you'll find a product for your back that you would also be satisfied with! ❤️
All of our products here at Kenko Back are being studied professionally and are backed by professionals. We also rigorously check the materials we use in manufacturing the device and that's why we take pride in it and offer our customers a 60-day guarantee.
We thank you once again for sharing your experience with us and the community we hope that we can wow you again with your future support!
Sincerely,
Lloyd from Kenko Back
Deliberately difficult return process - AVOID.
Deliberately difficult return process. AVOID.
Company claims they'll honour their 60 day refund in any email but never provided further details until I emailed them again. Their subsequent email left out key information in the return address in China, so it's not possible for the post office to send it. I wrote in to them again to request the refund and there's been no response since. I believe they are purposely obfuscating this process and won't truly honour their money back guarantee, which seems to be what other customers are experiencing. Please don't fall for this.
February 22, 2023
Unprompted review
Reply from Kenko Back
Hi Joel,
Thank you for your review. We value all customer feedback as this lets us know where we can improve - our customers deserve only the best!
Here at Kenko Back, we work hard to provide our customers with the best possible experience. Part of that experience is our easy and efficient return policy. In order to make sure that your return is processed properly, please reach out to us first at support@kenkoback.com so we can provide you with the return address closest to you and possibly resolve whatever additional concerns you might have. Also, please add your name and subject as TrustPilot so that we can swiftly assist you.
Thank you once again for your feedback, and we hope to earn back your trust!
Sincerely,
Lloyd from Kenko Back
Never received the item
Never received the item, when I contacted them, it turned out their courier delivered it somewhere else and they demanded I pay more money for another one to be sent. Refused to refund me.
February 22, 2023
Unprompted review
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Seen your advertisement on Facebook and…
Seen your advertisement on Facebook and told my hubby just what he needed for neck pain/strain. When his Keno back support arrived he tried laying flat on floor, hey make sure right way around.
He found after a week of using daily was a great help.
But for me being the wife, my original idea of telling him to buy this product for himself, I decided I would try it in the bath as head/neck support. We do have a headrest attached to our big bath, but I am a bit shorter so love his/ my Kenko back support. Now sharing.🤓
February 17, 2023
Unprompted review
Reply from Kenko Back
Hi, Janat!
It is our pleasure to hear your valuable feedback, thank you for taking the time to leave us a 5-star rating!
We are so glad to know that you and your husband are satisfied with our products. This really proves that our products are really for everyone not just for people who have existing problems with their neck/back!
We thank you once again for sharing your experience with us and the community - your review is really helpful for people who are also looking for ways to improve their lives!
Sincerely,
Lloyd from Kenko Back
I've had bad neck posture
I've had bad neck posture, Talked to my chiropractic about kenko neck he suggested that I stop using it because it's too far forward on you neck causing worse neck posture.. So I stopped using it
February 12, 2023
Unprompted review
Reply from Kenko Back
Hi Patt,
Thank you for your review. We value all customer feedback as this lets us know where we can improve - our customers deserve only the best!
We do respect the opinions of professionals and please know that all of our products here at Kenko Back are being studied professionally, are backed by professionals, and we rigorously check the materials we use in manufacturing the device and that's why we take pride in it and offer our customers a 60-day guarantee. Knowing this, you may contact our customer support team if you wish to return the item for a refund since we also don't want you to continue using the item if you're not getting any relief.
You can reach out to our customer support team at support@kenkoback.com, and please add your name and subject as TrustPilot so that we can swiftly assist you.
Thank you once again for your feedback, and we hope to earn back your trust!
Sincerely,
Lloyd from Kenko Back
Transformative
I actually wrote a very upset review when I found similar products at a far lower price on eBay. However… the kenko neck cloud has transformed my neck and my chronic, all-day-long pain has gone after a month of daily use. My posture is better. Neck hump and inflammation gone. I’m incredibly grateful!
February 10, 2023
Unprompted review
Reply from Kenko Back
Hi, Kaya!
It is our pleasure to hear your valuable feedback, thank you for taking the time to leave us a 5-star rating!
We are so glad to know that you are satisfied and already feeling better with our Neck Cloud! ❤️
I understand that you saw a similar product on eBay for a cheaper price. I myself have also been a customer and price is also one of the things that I will consider in buying a product.
However, please know that all of our products here at Kenko Back are being studied professionally and are backed by professionals. We have had issues in the past with competitors copying our products but rest assured that we rigorously check the materials we use in manufacturing the device and that's why we take pride in it and offer our customers a 60-day guarantee.
We thank you once again for sharing your experience with us and the community - your review is really helpful for people who are also looking for ways to improve their lives!
Sincerely,
Lloyd from Kenko Back
I had an accident about 6 years ago…
I had an accident about 6 years ago where I fell backwards from a ladder.Without going into too much detail,all I want to say is I was very lucky.I was bruised all over the top half of my body.The doctor prescribed Solphadene.The pain went away but soon returned.I had two choices either been in pain for the rest of my life or be on pain killers for life.I chose neither,and decided I would decide my own treatment involving stretching.In short after a gradual build up I now grab the back of my ankles and hold for 5 minutes.I combine this with using the back stretcher for 5 minutes.I don’t have pain now.I find this beneficial.I also use the Neck Cloud.This is very good to as whilst you lie back it helps relieve stress and strengthens the neck.
February 8, 2023
Unprompted review
Reply from Kenko Back
Hi Paul,
You don't know how much your fantastic feedback means to us here at Kenko Back, and we thank you for sharing your journey with us!
We're also so glad to hear that our Back Stretcher is helping you out with your treatment.
It's our commitment to provide the best products to our customers, and after hearing how much our Back Stretcher has given such a positive difference to your overall comfort and relief, we're filled with joy that this commitment was reflected in your experience.
We thank you so much again for sharing this with us and the community. Cheers!
Sincerely,
Lloyd from Kenko Back
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Totally rubbish product
Totally rubbish product. Cheap and uncomfortable and buckles under pressure when lying on it which defeats the whole objective! I trusted their website when I bought but this does border on a scam in my opinion. Don’t waste your money on this company.
February 8, 2023
Unprompted review
Reply from Kenko Back
Hi Joseph,
Thank you for your review. We value all customer feedback as this lets us know where we can improve - our customers deserve only the best!
Please know that all of our products here at Kenko Back are being studied professionally and are backed by professionals. We also rigorously check the materials we use in manufacturing the device and that's why we take pride in it and offer our customers a 60-day guarantee.
Should you need further help, please reach out to our support team at support@kenkoback.com, and please add your name and subject as TrustPilot so that I can swiftly assist you.
Thank you once again for your feedback, and we hope to earn back your trust!
Sincerely,
Lloyd from Kenko Back
Neck cloud and back stretcher.
My husband and I are using the neck cloud and the back stretcher. Both devices, we have found to assist with neck pain and back pain. I am a Registered Nurse. Thank you for your help. I found these devices helpful. Thank you.
Kenko
Kind regards
Heather Kerrigan
February 5, 2023
Unprompted review
Reply from Kenko Back
Hi, Heather!
It is our pleasure to hear your valuable feedback, thank you for taking the time to leave us a 5-star rating!
We are so glad to know that you are satisfied with our Neck Cloud and Orthopedic Back Stretcher! ❤️
We do understand that being a Registered Nurse puts a lot of stress on your neck and back, and we're so glad to hear that you chose our products to improve your overall neck and back health! Our team is also just so happy that we're able to help out one of our brave front liners through our products.
We thank you once again for sharing your experience with us and the community - your review is really helpful for people who are also looking for ways to improve their lives!
Sincerely,
Lloyd from Kenko Back
Don’t buy this from here, you can get same item much cheaper elsewhere
EDIT: I was issued a 30% refund as a gesture of goodwill, which is much appreciated.
Don’t buy this from here. I’ve received tracking for mine and am angry to find they are drop shipping their items from China. Not only have I paid double to what you can purchase elsewhere, I’ve paid £10.00 postage and no doubt I will have to pay customs too. I would’ve being fine with all that if it was an neck aid that is superior quality and design to what’s on the market and the original product of the Dr who designed it but this is NOT. I paid £51.00 including the postage for this when I could’ve ordered the exact item from a well known online market place for £20 with next day free delivery and no customs charges. To say I’m annoyed is an understatement. If you’re thinking of purchasing this, don’t buy from this company. Save your money and buy elsewhere.
February 1, 2023
Unprompted review
Reply from Kenko Back
Hi Susan,
Thank you for your review. We value all customer feedback as this lets us know where we can improve - our customers deserve only the best!
I understand that there similar products on different platforms for a cheaper price. I myself have also been a customer and price is also one of the things that I will consider in buying a product.
However, please know that all of our products here at Kenko Back are being studied professionally and are backed by professionals. We have had issues in the past with competitors copying our products but rest assured that we rigorously check the materials we use in manufacturing the device and that's why we take pride in it and offer our customers a 60-day guarantee.
Should you need further help, please reach out to our support team at support@kenkoback.com, and please add your name and subject as TrustPilot so that I can swiftly assist you.
Thank you once again for your feedback, and we hope to earn back your trust!
Sincerely,
Lloyd from Kenko Back
This company is a bunch of liars
This company is a bunch of liars! I wanted to return my 3 pillows I purchased and they sent me the wrong address and it cost me a total of 60.00 extra and then they had the nerve to say that they are not wrong when my email thread and photo of package with matching photos proves I was right. Wow how many other people are you running your scam on?
February 2, 2023
Unprompted review
Reply from Kenko Back
Hi Kelly,
Thank you for your review. We value all customer feedback as this lets us know where we can improve - our customers deserve only the best!
After checking your interactions with our customer support team, I can see here that one of our customer support agents already assisted you. However, if you still need further assistance, please reach out to our support team at support@kenkoback.com, and please add your name and subject as TrustPilot so that we can swiftly assist you.
Thank you once again for your feedback, and we hope to earn back your trust!
Sincerely,
Lloyd from Kenko Back
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Junk doesn’t work slow delivery
Junk doesn’t work slow delivery. Scam
January 11, 2023
Unprompted review
Happy Customer - Neck Cloud
I purchased the Neck Cloud as a gift for my father. At first with the intention of a Christmas gift but if it didn’t arrive in time his birthday is in January. I ordered on December 8th and was surprised/delighted that it arrived on December 21st.
My Dad absolutely loved it as he was complaining of shoulder and neck pain prior to. For him, it even helped a bit with his back pain.
I decided I wanted to purchase a Neck Cloud for a friend and myself as our jobs strain our necks. I considered purchasing a cheaper version off Amazon but saw the reviews on product defects, warped forms and poor quality material. So I will be purchasing from Kenko again as you get what you pay for! Hoping all goes well this time too :)
January 25, 2023
Unprompted review
Kenko back fantastic for thoracic spine
I bought the Kenko back and the neck cloud. The shipping was not fast, but that’s OK because I didn’t expect it to be after reading some reviews. I thought I would prefer the neck cloud, but I actually prefer the back product because most of my pain comes from my thoracic spine. The pain in my neck and shoulder seem to be directly related to that issue, and I can just lie on the back product for one minute a day to alleviate my symptoms caused by sitting at a laptop too many hours a day. These products are saving me a fortune and chiropractic and physical therapy.
January 27, 2023
Unprompted review
Impossible returns process
I have been trying to return 3 items since 12/1/23 as they are not what I was expecting or working for me (not the products fault) it’s IMPOSSIBLE! Numerous emails back and forth asking me to stick with it, finally an address which is PO Box that I can’t deliver to from UK it seems and no phone number provided to clear customs etc. so frustrating, I just want to return and my money back. Days to respond to emails, now 27/01/23 and still no further along. Would not recommend and annoyingly now getting regular emails thanking me for my purchase and asking me how I’m getting on which is fuelling my frustration!
January 12, 2023
Unprompted review
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Highly Recommend the Neck Cloud
I purchased the neck cloud a few months ago and I really love what it is doing for my neck pain. I use it every night for 15 to 20 minutes and when I wake up in the morning my neck pain isn't as intense as it was before using the device. I will say that you do have to be consistent in using it to see any good results. I highly recommend the products and their customer support.
January 23, 2023
Unprompted review
Good company
I bought the neck cloud and been very happy with it. One of my friends has purchased similar products for a lot cheaper but I have seen they are made from inferior materials, which is no good.This product is really sturdy and looks like it will last. You get what you pay for.The aftersales and customer service is great to. Recommended!
January 12, 2023
Unprompted review
Reply from Kenko Back
Hi, Adam!
It is our pleasure to hear your valuable feedback, thank you for taking the time to leave us a 5-star rating!
We are so glad to know that you are satisfied with our Neck Cloud! ❤️
We boast our 60-day moneyback guarantee thus we ensure our product uses premium and high-grade materials to ensure durability and effectiveness.
We thank you once again for sharing your experience with us and the community - your review is really helpful for people who are also looking for ways to end their neck pain!
Sincerely,
Ann from Kenko Back
Don't get ripped off!
Bought neck cloud on this website on 01Jan23.. delivered today and son looked on Amazon and can buy for £4.29 and I paid £42.00 and apparently that was an offer! Embarrassed to not do what I tell him to do and check out more before buying. Won't be using Kenko Back again!
January 1, 2023
Unprompted review
Reply from Kenko Back
Hi Davina,
Thank you for your review. We value all customer feedback as this lets us know where we can improve - our customers deserve only the best!
I understand that your son saw a similar product on Amazon for a cheaper price. I myself have also been a customer and price is also one of the things that I will consider in buying a product.
However, please know that all of our products here at Kenko Back are being studied professionally and are backed by professionals. We have had issues in the past with competitors copying our products but rest assured that we rigorously check the materials we use in manufacturing the device and that's why we take pride in it and offer our customers a 60-day guarantee.
Should you need further help, please reach out to our support team at support@kenkoback.com, and please add your name and subject as TrustPilot so that I can swiftly assist you.
Thank you once again for your feedback, and we hope to earn back your trust!
Sincerely,
Ann from Kenko Back
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