I was told after making my pillow purchase that the product was back ordered with no eta. I opted to wait after seeing a review stating their product eventually came. For many months now, they stopped... See more
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Thanks for your order, like a previous reviewer i thought they were sold in pairs but fortunately purchased 2. My Husband says they certainly help his feet thpough the day. I wish there were some wash... See more
Company replied
I too got sucked into false advertising for the bunion splint corrector that is advertised on FB. There is no dial to adjust, just cheap plastic and velcro. Lloyd, from Kenkoback, if you reall... See more
I received my Neck Cloud 2 weeks ago. Have been using it since; 2-3 times daily, 5 mins each time. It has helped ease my neck and shoulder pain, as well as tension headaches. I can sleep better... See more
Company details
Written by the company
We believe that everyone deserves a pain free life. Constant back pain? Poor posture? $200 chiropractor appointments? Pain killers? You deserve better - and now you can have better! We know you'll love our products for years to come - making a difference in the lives of our customers is what we love to do.
Contact info
Australia
- kenkoback.com
2.7
Poor
302 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paid for express post from "Australian"…
Paid for express post from "Australian" company. They are based in China. Took over a month to get here. They explained express was 2 days to get to airport rather that 3-4.
They then kept bombarding me with automated emails. Ask to stop, didn't.
Unprofessional company, advertising as Australian, they aren't.
Product cheap.
December 24, 2022
Unprompted review
Reply from Kenko Back
Hi Sammy,
Thanks for taking the time to provide us with your feedback.
I would like to apologize if it took a while for you to receive your order. Our normal delivery time to Australia takes between 8-20 days but as we were in the holiday season, the surge of packages being handled by the local couriers is causing some hold-ups in some distribution centers. As a result, the delivery time may be increased from our usual timeline as delays are expected from this backlog of freight.
We are an Australian business and we ship our products from our Australian 3PL in Altona, Victoria. We also partner with several distribution centers (Arizona, Hong Kong & Shenzhen) for more efficient handling of our shipments. Whenever there is an overflow of orders, we ship directly from the manufacturer overseas so we can get your order to you as quickly as possible.
I would also like to thank you for your honest feedback about the emails you are receiving. Kenko Back emails are a great way to stay connected with our special offers and new deals. Should you wish to be removed from our marketing list, you may find the link below our emails to unsubscribe.
For further concerns, please send an email to support@kenkoback.com and we will make sure that you get a response from us immediately.
Thank you once again and we look forward to helping you and earning back your trust.
Sincerely,
Ann from Kenko Back
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This little neck cloud works!
Started working from home as a utilization review nurse for 10 hour shifts I went from running around like a nut for 12-hour shifts on a floor to sitting and staring at a computer or standing I have a stand desk. My neck felt it. I ordered this and within a week I would say I had a good bit of relief and I noticed my headaches were getting better. I've been using this for a few weeks I do recommend it it does work I started out with two five minutes sessions now I just do 10 minutes solid. I forgot to use it for a couple days and I have definitely noticed it. For the price if it doesn't work you have a 60-day money back. I definitely won't be without this.
December 24, 2022
Unprompted review
Reply from Kenko Back
Hi Julie,
Thank you for taking the time to share your wonderful review with us!
We are so happy to know that our product has made such a positive difference in your daily life. Trust me, I know how difficult it is to have chronic neck pain and headaches - and standing and staring at your computer aggravates it too!
It really means the world to us to know that our products have finally put an end to your problem. Cheers to a pain-free neck and shoulders!
Sincerely,
Ann from Kenko Back
Neck Cloud
Love my neck Cloud, I was sceptical about it working but I'm happy to report it does work, it's reduced my neck pain and it also reduces the lump at the bottom of my neck
December 2, 2022
Unprompted review
Reply from Kenko Back
Hi Susan,
We're so happy to hear you had a great experience when using our Neck Cloud and we thank you so much for sharing your story with us❤️
Your review really made our day! Our whole team works very hard to keep our customers happy and pain-free - and reading about how our product has helped you with your neck pain and lump really means the entire world to us.
Thanks again for your review and know that the Kenko Back family is always here for you in case you have questions or need assistance.
Sincerely,
Ann from Kenko Back
Get a better sleep!
The neck rest has alleviated jaw pain. I was having trouble sleeping because I was clenching my jaw so much, and this has made a huge difference. I also got the pillow and I find it incredibly comfortable. Both of my items shipped quickly and arrived without issue.
December 14, 2022
Unprompted review
Reply from Kenko Back
Thank you for your amazing review, HC!
Your Kenko Back family is very grateful for your feedback about our products- it means the world to us! ❤️
I am glad to know that the Neck Cloud and Snooze Right Pillow helped you have a good night's sleep to face the next day fully recharged!
The Kenko Back family is committed to giving our customers a smooth and positive experience because you deserve only the best. We thank you once again for your kind words and cheers to a pain-free and comfy life!
Sincerely,
Ann from Kenko Back
Affordable & exceeded expectations
I couldn’t be happier with my purchase. I’m on benefits due to chronic illness & pain that stops me from being able to properly live life outside of my room. I am 30 years old and since I was 16 or so, I’ve been dealing with back and neck pain so debilitating not even exercises or strong pain meds have helped. I also suffer from severe anxiety, which only adds to the tension and pain in my already tense & knotted muscles.
I’ve been looking for a more solid solution for years — I’ve tried physio therapy, but what is offered to me for free are information and exercises I already do and know about. As I mentioned, I’m on benefits and can’t afford anything more permanent / personalized. When I saw the Kenko Neck Cloud on sale, I was surprised that something that claimed to be so helpful was at such an affordable price for even someone like me who has almost nothing to spare.
I decided to give it a shot and I am amazed beyond words at just how helpful it really is!!
In just one (and by the time of writing this, several) use(s), it has made a life-changing and significant difference. I desperately wanted a solution that could relieve the pain so that I could stop popping ibuprofen everyday (and codeine on harder days), as well as have something that could help reverse the damage and the Neck Cloud achieves all of that.
I can’t believe just how incredible it is and everything that was guaranteed before purchase has absolutely been met; with a huge welcome and sigh of relief.
I also suffer from chronic headaches and migraines and I have noticed a massive reduction in both since using the Neck Cloud which is another bonus that leaves me with relief I can’t put into words.
I have happily recommended this product to everyone I know who suffers from similar issues to my own. Thank you so much for making this product available to everyday people like myself, for a price even those of us with little money can afford. To eliminate such long term pain from my life has vastly improved my state of being both mentally and physically, and I couldn’t be more grateful!!
I will always trust this brand and look into more products in the future.
November 25, 2022
Unprompted review
Reply from Kenko Back
Hi Erik,
We're so happy to hear you had a great experience when using our Neck Cloud and we thank you so much for sharing your story with us❤️
Your review really made our day! Our whole team works very hard to keep our customers happy and pain-free - and reading about how the Neck Cloud has helped you with your back and neck pain, and anxiety really means the entire world to us.
I am also glad to know the remarkable difference it has brought into your life. Helping with improving the lives of our customers without breaking the bank is definitely our goal. We are happy that we were able to exceed your expectations!
We thank you once again for sharing your experience with us and the community - your review is really helpful for people who are also looking for ways to improve their lives!
Sincerely,
Ann from Kenko Back
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Ordered a knee support on the 24th Nov…
Ordered a knee support on the 24th Nov it's now 18th Dec and still my order has not arrived, I sent have sent a couple of emails asking where my order is, with no response. The tracking details has been stuck at, in transit since the 29th Nov.
December 18, 2022
Unprompted review
Reply from Kenko Back
Hi Gary,
Thank you so much for bringing this to our attention - we value all feedback from our customers so we can keep on improving our products and services.
I would like to apologize for the delays. The actual delivery time is subject to the official website/notice of the local courier handling the delivery of your parcel as it may be affected by flight arrangements, weather conditions, and other external factors.
I can see that you have reached out to us via email, we humbly ask for your patience, and rest assured, we have reached out to our fulfillment team to investigate this. I will continue to personally monitor your order and provide updates if need be. Please feel free to reach out to us via email with any questions or concerns as I'd be more than happy to help out.
Please give us a chance to resolve this incident with you. Thank you once again for your feedback, and we hope to earn back your trust!
Sincerely,
Ann from Kenko Back
Neck Cloud is AWESOME!
Neck Cloud is AWESOME!
As someone who is obligated to work on a computer screen for the better part of most days, the neck cloud is the BEST way to start my day.
Before work, each day I meditate for a few minutes, using the neck cloud in my mediation practice has taken the experience to another level. Just love my neck cloud and would highly recommend it to anyone, especially those who spend a lot of time on an electronic device. Thanks again Kenko Back!
December 12, 2022
Unprompted review
Reply from Kenko Back
Hi, A.C!
It is our pleasure to hear your valuable feedback, thank you for taking the time to leave us a 5-star rating!
We are so happy to know that our Neck Cloud has brought you a whole new level of experience in your meditation every day! I am also glad to know the difference it has made to your daily activities and lifestyle - and our team is just so delighted that you are loving our product ❤️
We thank you once again for sharing your experience with us and the community - your review is really helpful for people who are also looking for ways to improve their lives!
Sincerely,
Ann from Kenko Back
Ordered the back and neck pack
Ordered the back and neck pack. It arrived a little over a month later which makes the initial reassurance of ‘60 days guarantee’ more like 30…. The product arrived with the curve on the back part going the wrong way which meant unless it was in the max setting it didn’t look like what they show you in the videos…. In hindsight this is when I should’ve requested a refund, unfortunately I didn’t as I thought perhaps they had just juiced up their marketing and that this was the reality of what their product was (all too common these days!) The effect that is conveyed in their video with sound effects of back cracking is at best dishonest. I’ve noticed they seemed to have curbed their enthusiasm with the marketing of the back stretcher now (perhaps because of manufacturing/ quality issues). I only used the product occasionally and for the money it should be expected to last for years….. not 2 months! My order was in May (7months ago) and a few days ago I suffered back ache so figured I’d use the back stretcher…… it snapped into 3 pieces. I can probably count the amount of times I used it on 2 hands since it arrived 7 months ago. So I contacted them via email and filled them in. They responded pretty quickly which is the only reason I gave them the extra star in the rating otherwise it would’ve been a 1 star rating on the product alone (it did initially provide some back pain relief despite the curve being inverted unless in the painful max setting 😅). They fell short of a refund and instead used the opportunity to sell me more by offering me a 50% credit. So really the customer service coupled with their ‘60 day’ refund is more about getting your money and less about looking after their customers. I can’t comment on their other products, but I can definitely say the back stretcher is an overpriced poor quality product. They must be making a lot of money with their marketing, because they’ve forgotten about ensuring their product is of good quality. It’s all geared around them taking money. You’ve been warned.
December 2, 2022
Unprompted review
Reply from Kenko Back
Hi Rupert,
Thank you so much for bringing this to our attention - we value all feedback from our customers so we can keep on improving our products and services.
I'm very sorry to hear that your Back Stretcher broke after a couple of use! While we do our best to make sure that all the products that we deliver to our customers go through a rigorous quality control check before delivery, this one regrettably slipped past our quality check.
Here at Kenko Back, it is our goal to make sure that every customer is satisfied with their purchase. We stand by our products with this goal in mind that's why we have a 60-day money-back guarantee/warranty which starts on the day you receive your order. This way, in case our product breaks, we send a replacement for free.
Moreover, I'm so sorry to hear that our team was unable to give you a refund as requested because it was beyond the allowed 60-day window. No worries! I want to turn around this bad experience for you. I have personally reached out to your email and I have offered you a solution, please check your inbox at your earliest convenience so we can sort it out.
Thank you once again for your feedback, and we hope to earn back your trust!
Sincerely,
Ann from Kenko Back
Snapped broke.
I wrote a letter to the company because the neck part of the Kenko Back snapped broke and never heard back fro them. All I get is e-mail trying to sell me the product again.
November 28, 2022
Unprompted review
Reply from Kenko Back
Hi Carlos,
Thank you so much for bringing this to our attention - we value all feedback from our customers so we can keep on improving our products and services.
I'm very sorry to hear that your device broke. While we do our best to make sure that all the products that we deliver to our customers go through a rigorous quality control check before delivery, this one regrettably slipped past our quality check.
Here at Kenko Back, it is our goal to make sure that every customer is satisfied with their purchase. We stand by our products with this goal in mind that's why we have a 60-day money-back guarantee/warranty so in case our product breaks, we send a replacement for free.
Kindly send an email to support@kenkoback.com with your order details. Please add your name and subject as "TrustPilot" so that I can swiftly check on it and provide you with the fastest resolution.
Thank you for your feedback, and I hope to earn back your trust!
Sincerely,
Ann from Kenko Back
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neck cloud
I highly recommend to anyone to purchase the neck cloud. It is amazing
November 25, 2022
Unprompted review
Reply from Kenko Back
Hi!
It is our pleasure to hear your valuable feedback, thank you for taking the time to leave us a 5-star rating!
We are so glad to know that you are satisfied with our Neck Cloud! ❤️
We thank you once again for sharing your experience with us and the community - your review is really helpful for people who are also looking for ways to end their neck pain!
Sincerely,
Ann from Kenko Back
Great products and customer service
I ordered multiple products from this site and the experience has been great each time. Especially love the Snooze Right Pro pillow, my wife and I both use one. Fast shipping and customer service very responsive when I had questions. Highly recommend Kenko Back!
November 7, 2022
Unprompted review
Reply from Kenko Back
Hey, Paul!
Thank you so much for taking the time to share your experience with us!❤️
We're so glad to hear that you and your wife are loving our Snooze Right Pro - cheers to a more comfortable night’s sleep!
Also, the whole Kenko Back team is so happy to know that you are satisfied with your after-sales experience with us - this is something that we always aim for and we are over the moon to hear that we are on the right track!
We’re very grateful for customers like you and hope you stick with us for years to come! In case you have other feedback for us, please don’t hesitate to contact us at any time.
Sincerely,
Ann from Kenko Back
Fantastic customer service and amazing…
Fantastic customer service and amazing products I brought the kenko patches and they have helped a lot with anxiety and stress and it gives me energy through the day and helps me sleep better thank you so much kenko
November 23, 2022
Unprompted review
Reply from Kenko Back
Thank you for your amazing review, Jack!
Our team is very grateful for your feedback about the Kenko Back foot patches - it means the world to us! ❤️
I am glad to know that they help you have a good night's sleep to face the next day fully recharged!
The Kenko Back family is committed to giving our customers a smooth and positive experience because you deserve only the best. We thank you once again for your kind words and cheers to a stress-free and comfy life!
Sincerely,
Ann from Kenko Back
Kenko neck and back products are great
Very happy with products I bought...Neck Cloud and Back Stretcher. The Neck Cloud is comfortable to use and is helping my stiff neck. The back stretcher is helping improve flexibility and movement in my spine. Great service and delivery by Kenko Back.
October 24, 2022
Unprompted review
Reply from Kenko Back
Hi Jan,
Thank you so much for the awesome 5-star review.
We work hard to make sure that our customers will feel relief from neck discomfort, and we’re happy to hear that our Neck Cloud helps you with being free from neck pain and stiffness.
It's also good to hear how the Back Stretcher improved your back health. Amazing!
We are really delighted to hear all of these since they made your life better! I hope you will succeed in being healthier by continuously using our products!
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Sincerely,
Ann from Kenko Back
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I ordered the neck cloud because of my neck hump and sitting at a computer all day.
I ordered the neck cloud because of sitting at a computer all day and I've got a pretty bad neck hump. When I ordered it, the system offered a special to include the orthopedic back stretcher, all with a 60 day guarantee. I like the neck cloud as it opens and stretches my neck and chest muscles, I DO NOT like the back stretcher. It is very uncomfortable and don't like the way I feel after laying on it. Here's the problem: CUSTOMER SERVICE DOES NOT RESPOND TO EMAILS, there is no packing list, and no instructions as to how to return an item. I sent three messages, and never got a response. I am now outside of the 60 day window and stuck with an item I wish I hadn't purchased. UPDATE: After leaving this review, I was contacted by a representative and given a refund for the back stretcher. The credit showed on my card statement, and I am happy with the outcome.
August 25, 2022
Unprompted review
Reply from Kenko Back
Hi Donna,
Thank you for sending us your feedback and for bringing this to our attention. We value all customer reviews because it lets us know where we can improve so we can give our customers the best customer experience.
I am deeply sorry that you are not satisfied with our Back Stretcher and for not being able to respond to your emails. This delay in responding and resolving your concern is way beyond the quality of customer service that we aim for.
Here at Kenko Back, we make sure that we assist all customer concerns and I am reviewing this case with our team so we can see why your email remained unanswered, and so we prevent this from happening again.
Our 60-day guarantee is counted from the time the order got delivered and when you first contacted us and upon checking, you are still within the guarantee. I will personally make sure to resolve this by walking you through our guarantee process, kindly check your email inbox.
Thank you once again and we look forward to resolving this with you and earning back your trust.
Sincerely,
Joy from Kenko Back
I've had it for about two weeks and…
I've had it for about two weeks and I've been using it every day, it felt a little odd at first, but within a few days my neck/shoulders adjusted fine. I can feel a difference in using the neck cloud on the daily, it also helps me with my posture! (hunch back over here). It really is something I would recommend to anyone who has any neck/shoulder/upper back problem areas. Using it continuously is the only way you can really tell if it helps out or not
November 1, 2022
Unprompted review
Reply from Kenko Back
Hi Ira,
You don't know how much your fantastic feedback means to us here at Kenko Back, and we thank you for sharing your journey with us!❤️
We would like to thank you as well for staying the course and allowing your body to adjust to the Neck Cloud. While other customers feel instant relief upon using our products, some customers take a few more days/weeks to notice a difference, and we are really glad that you gave our product a chance!
It's our commitment to provide the best products to our customers, and after hearing how much our Neck Cloud has given such a positive difference to your neck/shoulder/upper back pain and posture, we're filled with joy that this commitment was reflected in your experience.
We thank you so much again for sharing this with us and the community. Cheers!
Sincerely,
Joy from Kenko Back
Glad I bought a Kenko neck cloud
I have received my neck cloud and am pleased with it’s quality.
I am getting used to relaxing onto it and stretching my neck. Hopefully, with time I will see an improvement to my neck problems, I know it will take time and practice.
November 13, 2022
Unprompted review
Reply from Kenko Back
Hi Pam,
Thank you so much for your positive feedback! We're thrilled to hear you
are loving our Neck Cloud - we find it to be one of the favorits among many of our customers!
We thank you as well for allowing more time for your neck and shoulders to adjust to the Neck Cloud. The adjustment period differs from one customer to another but with constant use, it will definitely bring relief to your neck pain/discomfort!
Thanks again for your kind words and for being a fantastic customer. Know that we are always one email away in case you have questions or need assistance.❤️
Sincerely,
Joy from Kenko Back
Amazing product.I…
I am truly amazed by this product.I have been using it for 4 months now.It has helped my neck and shoulders , and relives tension.It is very relaxing once you keep using it ,you will see results.I just want to say well worth the money.I truly am grateful for your product.Thankyou Kenko Back❤
July 4, 2022
Unprompted review
Reply from Kenko Back
Hi Kathy,
We're so happy to hear you had a great experience when using our product and we thank you so much for sharing your story with us❤️
Your review really made our day! Our whole team works very hard to keep our customers happy and pain-free - and reading how our product has helped you with your neck and shoulder tension really means the entire world to us.
We are really happy as well that you find our product relaxing after consistent use, so that's pain relief and relaxation in one!❤️
Thanks again for your review and know that the Kenko Back family is always here for you in case you have questions or need assistance.
Sincerely,
Joy from Kenko Back
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I love the Neck Cloud!
I love the Neck Cloud! I used to get horrible tension headaches because of working at a computer desk all day and my poor posture. I have been using the Neck Cloud 10 minutes a day for approximately three weeks. I have had next to no headaches since consistently using it. I am so grateful I came across it.
November 8, 2022
Unprompted review
Reply from Kenko Back
Hi Jessie,
It is our pleasure to hear your valuable feedback, thank you for taking the time to leave us a 5-star rating!
We are so happy to hear that you are no longer getting headaches after consistently using our Neck Cloud! Having chronic tension headaches is definitely not pleasant at all and it can interfere with daily activities and lifestyle - and our team is just so glad that you are no longer experiencing this because of our product ❤️
We thank you once again for sharing your journey with us and the community - your review is really helpful for people who are also looking for ways to end their tension headaches!
Sincerely,
Joy from Kenko Back
Thumbs up
Postage took longer than expected but the back and neck cloud I received was totally worth the wait. I'm very happy with my purchase. The neck cloud has already bought relief to my neck pain.
Thank you Kenko, for a simple but effective product.
November 7, 2022
Unprompted review
Reply from Kenko Back
Hi Lisa,
Thank you so much for taking the time to share your amazing review with us!❤️
First of all, we would like to apologize that the delivery took longer than expected, and we are so glad that you are still happy with your purchase despite the delay because you are loving our products!
Hearing how much our Back Stretcher and Neck Cloud has helped give relief to your neck pain really means the world to our team, and we are grateful that you are sharing this with us to our community. We are also glad that you are loving the simple and straightforward design of our products!
Thank you once again for your review, we are really grateful to have you as our customer and know that we are always one email away in case you need anything.
Sincerely,
Joy from Kenko Back
Total scammers
Total scammers. Cheap plastic crap products that don't work, eye-poppingly over-priced. Says refund promised if you're not happy, but that's just to get you to buy. Once they have your money, that's it. Utter rubbish...
March 6, 2022
Unprompted review
Reply from Kenko Back
Hi Julia,
Thank you for reaching out and providing us with valuable feedback.
We are very sorry that you are not satisfied with the product that you purchased from us. We indeed have a 60-day guarantee where should you find anything wrong with our products, you can apply for a refund/replacement - and we are really sorry that you are not able to get your money-back guarantee!
Let me handle this personally to make sure that you get your guarantee. Upon checking our records, I can see that we had email correspondence with you, let me jump in and continue our conversation, kindly check your inbox at your earliest convenience.
Thank you once again for your feedback and for bringing this issue to our attention. We hope to earn back your trust!
Sincerely,
Joy from Kenko Back
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