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See what reviewers are saying
Thanks for your order, like a previous reviewer i thought they were sold in pairs but fortunately purchased 2. My Husband says they certainly help his feet thpough the day. I wish there were some wash... See more
Company replied
I too got sucked into false advertising for the bunion splint corrector that is advertised on FB. There is no dial to adjust, just cheap plastic and velcro. Lloyd, from Kenkoback, if you reall... See more
I received my Neck Cloud 2 weeks ago. Have been using it since; 2-3 times daily, 5 mins each time. It has helped ease my neck and shoulder pain, as well as tension headaches. I can sleep better... See more
Company details
Written by the company
We believe that everyone deserves a pain free life. Constant back pain? Poor posture? $200 chiropractor appointments? Pain killers? You deserve better - and now you can have better! We know you'll love our products for years to come - making a difference in the lives of our customers is what we love to do.
Contact info
Australia
- kenkoback.com
2.7
Poor
302 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BrenW
I'm very pleased with my purchase the swelling in my feet has been reduced quite a lot and I now have ankles again, also my painful feet are a lot better I know longer struggle to get out of bed.
November 6, 2022
Unprompted review
Reply from Kenko Back
Hi Mr. Stephen,
Your story is amazing, thank you so much for sharing it with us and the community!
Our team is really delighted to learn that our NeuroSocks have helped with the swelling and pain!❤️ We understand that chronic pain and discomfort can negatively affect your daily life and it means the world to us that our product has made such a difference in this - it is our number 1 goal to make our customers as pain-free as possible!
We thank you once again for sharing how our product has helped you. Cheers to pain and swell-free feet!
Sincerely,
Joy from Kenko Back
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No more pain really glad I try it…
The first time I put on it felt really good. I kept it on and it began to do its work the next day i had no pain 💯
It really works people should try it .i should have try it earlier
November 4, 2022
Unprompted review
Reply from Kenko Back
Hi Ashia,
We thank you so much for taking the time to share your experience with us. Your review is really helpful for people who are also looking to end their foot/knee/neck/back pain!
The team is really delighted to hear that our product has given you instant relief from your discomfort and that you had no pain as early as the next day! Improving the day-to-day life of our customers by not letting the pain disrupt their lifestyle is always our #1 goal❤️
Thank you again for posting your review. We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Joy from Kenko Back
Was very good service and results are great.
Was very good service and fast delivery...the product is good quality and results are great...no more knee pain.
November 2, 2022
Unprompted review
Reply from Kenko Back
Hi Gonzalo,
Thank you so much for sharing your online shopping experience with us! :)
Your review just made the day of the entire Kenko Back family - we are over the moon to hear that you are happy with our product and service. Seeing that our customers are satisfied with their overall customer experience makes all the hard work worthwhile!
We are glad to hear as well that our product is giving you relief from knee pain, helping our customers be free from pain and discomfort is at the heart of what we do.
We thank you once again for taking the time to give us a 5-star rating, the team is really grateful to you!
Sincerely,
Joy from Kenko Back
Real product ,real prices ,value for…
Real product ,real prices ,value for money perfect product and its definitely NOT a scam at last as on ITV its areal deal !!!
November 3, 2022
Unprompted review
Reply from Kenko Back
Hi Ken,
We are very grateful for your review, thank you for taking the time to share it with us and the community!
It means the world to us that you are loving our products - we are committed to offering products that will get you your money's worth, and we are so happy that we are on the right track❤️
Moreover, scams from online purchases indeed happen and we encourage everyone to be cautious - and yet we thank you for trusting us.
Thank you once again for your wonderful review and cheers to a comfortable and pain-free life!
Sincerely,
Joy from Kenko Back
Not a good device and unethical…
Not a good device and unethical marketing practices.
November 3, 2022
Unprompted review
Reply from Kenko Back
Hi Norman,
Thank you for your feedback. We value all customer reviews as it lets us know where we can improve - here at Kenko Back, we are committed to bringing our customers a positive customer experience.
We are very sorry to learn that you are not satisfied with the product that you received. Before we offer any product, we make sure that they are backed up by studies and health professionals, which is why we stand by our products and have a 60-day guarantee for all orders.
We, however, can't find your order in our system using only your name but I would like to make sure that I will walk you through our guarantee process. At your earliest convenience, can you please send an email to support@kenkoback.com to make sure that we get you your guarantee? You can also update the review and include your order details.
We will be happy to resolve this inconvenience in your favor once we receive further details. Thank you once again and we look forward to earning back your trust!
Sincerely,
Joy from Kenko Back
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amazing service
amazing service. they went out of their way to inform me that my order is for pick-up, the courier did not even reach out to me! i am amazed that kenko back reach out to me so that i can pick up my order. thank you so much. so happy with the product
October 30, 2022
Unprompted review
Reply from Kenko Back
Thank you for your amazing review, Tilly!
Our team is very grateful for your appreciation when we reached out to you regarding your parcel - it means the world to us that you had a positive customer experience with us because that's always our goal! ❤️
The Kenko Back family is committed to giving our customers a smooth shopping experience because you deserve only the best. We thank you once again for your kind words and cheers to a pain-free and comfy life!
Sincerely,
Joy from Kenko Back
Amazing Customer Service
Bought back stretcher last month, when I tried to put it at the highest setting it broke. When I reached out to their customer service they were amazing to replace it immediately after I provided them the photo! They were also sweet since they even asked if anything happened to me when the device broke.
October 23, 2022
Unprompted review
Reply from Kenko Back
Hi Luke,
Thank you so much for giving us a 5-star rating!
Firstly, we would like to say sorry once again that your Back Stretcher broke the first time, and we really thank you for giving us the opportunity to amend this by reporting it to us and letting us send you a replacement! :)
Your cooperation and kind understanding regarding this are greatly appreciated by the team and we thank you for sharing your experience with the community.
Here at Kenko Back, your safety and comfort. is our main priority and we are just glad that you are okay. We hope you enjoy your new Back Stretcher! ❤️
Sincerely,
Joy from Kenko Back
Great product! Works really well
I bought a pair of socks for my mom! She said that it has been helping her ease the pain since she has a diabetes. Would definitely buy more!
October 14, 2022
Unprompted review
Reply from Kenko Back
Hi Peter,
Your review just made our day! Thank you so much for sharing your review with us :)
It is very thoughtful of you to look out and find products that will help your mom with her pain - and the team is so honored and delighted to hear that it is our very own NeuroSocks that helped ease that pain!
Here at Kenko Back, we are committed to improving the quality of life of our customers and their families/friends by offering products that help with pain and discomfort, and we are so happy to be able to provide that to you!
Thank you once again for this review and we wish you and your family good health.
Sincerely,
Joy from Kenko Back
Pain Relief
I was in So. Much. Pain. This neck device has changed my world. 10 min before I go to my new job in a computer all day… and no pain!!! Highly recommend!
November 2, 2022
Unprompted review
Reply from Kenko Back
Hi West,
Thank you for taking the time to share your wonderful review with us!
We are so happy to know that our product has made such a positive difference not just with your pain but in your overall lifestyle. Trust me, I know how difficult it is to have chronic neck pain - and working in front of a computer sometimes aggravates it too!
It really means the world to us to know that our products have finally put an end to your problem. Cheers to a pain-free neck and shoulders - and congrats on your new job! :)
Sincerely,
Joy from Kenko Back
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I bought a back stretcher
I bought a back stretcher. It broke after the 3. use. Its a very very bad product for a lot of money.
DONT PURCHACE THIS
October 22, 2022
Unprompted review
Reply from Kenko Back
Hi Grethe,
Thank you so much for bringing this to our attention - we value all feedback from our customers so we can keep on improving our products and services.
I'm very sorry to hear that your Back Stretcher broke after a couple of use! While we do our best to make sure that all the products that we deliver to our customers go through a rigorous quality control check before delivery, this one regrettably slipped past our quality check.
Here at Kenko Back, it is our goal to make sure that every customer is satisfied with their purchase. We stand by our products with this goal in mind that's why we have a 60-day money-back guarantee/warranty so in case our product breaks, we send a replacement for free.
I would personally like to make sure that I help you out with your concern. At your earliest convenience, please check your inbox, I have reached out to you so I can walk you through the guarantee process.
Thank you once again for your feedback, and we hope to earn back your trust!
Sincerely,
Joy from Kenko Back
They are amazing i suffer with…
They are amazing i suffer with pheripheral neuropathy and also trapped nerves in my back and am in terrible pain pins and needles in my feet and terrible cramps unable to cope without pain relief these socks have changed my life
October 3, 2022
Unprompted review
Reply from Kenko Back
Hi Patricia,
Thank you so much for sharing your wonderful story with us and with the community. The Kenko Back family is so happy that our NeuroSocks have given such a positive difference in your life. ❤️
Bringing our customers relief from pain is our goal and at the heart of what we do, and it means the world to us to hear that our product has successfully brought improvement to your overall quality of life. We believe that no one should ever have to endure chronic pain and we offer as much help as we could through our products.
Thank you once again for taking the time to share your experience, our customers deserve a pain-free and comfortable life!
Sincerely,
Joy from Kenko Back
A promise kept
What was promised was given also arrived I good time
I just wishihadordered a larger size as i have difficulty putting them on
October 28, 2022
Unprompted review
Reply from Kenko Back
Hi Raymond,
Thank you so much for sharing your wonderful review with us!
The team is so happy to learn that the NeuroSocks that you ordered have arrived within the expected delivery timeframe and that you are loving them❤️
I understand that you had difficulty putting the NeuroSocks on and I really apologize for that. I have pulled up your order history in our system and I can see that our team has already processed a replacement for you - and I can confirm that it is already in transit! We are excited for you to receive your new NeuroSocks in bigger sizing :)
Thank you so much once again for taking the time to leave us a wonderful review. Know that we, the Kenko Back team, are always one email away in case you need assistance or have questions.
Sincerely,
Joy from Kenko Back
Quick delivery
Quick delivery, parcel was wrapped very well, product would recommend, good feed back from company.
October 6, 2022
Unprompted review
Reply from Kenko Back
Hi Hilary,
Thank you so much for this wonderful review! ❤️
It means the world to us that you loved shopping with us! It is always our goal to provide not just the best products but also the best experience throughout your entire purchase journey with us - because our customers deserve only the best!
You just made the day of the entire Kenko Back family and we’re very grateful for customers like you. Know that we are always one email away in case you need help with anything.
Cheers to a comfortable and pain-free life!
Sincerely,
Joy from Kenko Back
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Brought these sock very happy with them
Brought these sock being not very confident but after using them I find them just great & hubby who is very hard to satisfy is over the moon with them
October 11, 2022
Unprompted review
Reply from Kenko Back
Hi Fay,
Your review means the world to us! Thank you so much for taking the time to share your experience with us and the community.
The whole Kenko Back family is honored that you and your husband are very satisfied with our NeuroSocks. We understand that as customers, we want to make sure that the product we paid for will work as advertised - and we are so happy that our product has met your expectations when you trusted our brand, this is definitely what we aim for!❤️
Thank you once again for your review, we are very grateful to have you as our customer! Cheers to quick and long-lasting relief from foot pain that you can bring and wear anytime and anywhere.
Sincerely,
Joy from Kenko Back
It’s marvellous!
It’s marvellous!
My morning headaches are gone, my neck pain at work is gone, I’ve only been using it for two weeks.
I use it morning and evening. The ‘hump’ has yet to change which was my initial aim. I know this will happen but take time, I certainly wasn’t expecting a miracle on that. The above mentioned are a bonus. I will be recommending.
October 1, 2022
Unprompted review
Reply from Kenko Back
Hi Sam,
Thank you so much for your amazing 5-star rating!
The whole team is very thrilled to hear that our product is already helping you with your neck pain and morning headaches! Helping our customers get the relief and comfort that they deserve is at the heart of what we do, and it really makes all the hardwork worthwhile hearing that we are able to provide that to you.
We thank you so much as well for continuously using our product and for being so considerate that it will take time for the product to make a difference for the neck hump. Along with the relief from pain and headaches, we are also hoping that the hump will also be gone soon!
Thank you once again for sharing your experience with us and the community. Know that your review has made the day of our team and we are really grateful to have you as our customer ❤️
Sincerely,
Joy from Kenko Back
I bought 2 pair of compressions sock…
I bought 2 pair of compressions sock angle length which Iove I surfer from foot Neurothapy Burning sensation, with the angle socks help a great deal did not like then at the beginning but after wearing them 3 dans straight I did bot want to take them off I sleeping with them and wear all day I find sleeping with them prevent from my feet throbbing I have a much better sleeping you really need to give time for your feet to adjust to the socks.
October 1, 2022
Unprompted review
Reply from Kenko Back
Hi Richard,
Thank you so much for taking the time to share your experience when using our NeuroSocks.
The whole Kenko Back family is really glad to know that our product has brought you comfort and relief from pain and burning sensation in your feet. It means the whole world to us to hear how much our products improve our customers' quality of life - cheers to being pain-free all day!❤️
Also, we thank you so much for giving our product a few days for your feet to adjust. While a majority of our customers saw immediate results with their problems, other customers began to see a remarkable improvement in their pre-existing conditions after a couple of days/weeks of continuous use.
We are grateful for your review and know that we are always one email away! :)
Sincerely,
Joy from Kenko Back
Awful
Awful, unprofessional service. The service is so bad it feels like a scam. DO NOT buy from them. Products are cheap. The product was utter crap and smelled so badly like chemicals it seemed toxic and I didn't want it anywhere near me. When I asked to return, I got the runaround for several emails. They make the customer do all the work and send you ridiculous emails with ridiculous requests that I've never gotten from reputable businesses. I had to pay to return it and then kept getting notices no one was there to receive the package. Fully don't expect to get my refund. ZERO STARS. DO NOT BUY. NOT WORTH IT.
October 8, 2022
Unprompted review
Reply from Kenko Back
Hi!
Thank you for sharing your feedback with us - know that we value every review and rest assured that I am reviewing this with our team so we can improve our products and services.
I am very sorry to learn that the product that you received smelled of chemicals and that you did not have a pleasant experience when you returned the product to us. As much as possible, we would like our customers to have a smooth shopping experience, and please accept our deepest apologies for not being able to provide that to you.
I would like to make sure that I can help you out with your concern but I am unable to find your order with us using your name. At your earliest convenience, can you please send an email to support@kenkoback.com so I can offer you solutions?
I'll also make sure to quality-check all previous correspondence with you so we can see where we can improve on providing a better returns process.
Thank you once again for your feedback and we hope to earn back your trust. We look forward to your email so we can resolve your concern as soon as possible.
Sincerely,
Joy from Kenko Back
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I had reached a point in my pickleball…
I had reached a point in my pickleball career at age 66 that I was ready to hang up my paddle and stop the play because my knees hurt so bad. A pickleball friend said I really needed to try these knee pads and I told him I had tried several brands but he insisted I try these and all I can say is Im nolonger thinking of knee replacements and my pickleball game has never been better and I play at least three to five days a week for three hours each session. Highly recommend them.
October 7, 2022
Unprompted review
Reply from Kenko Back
Hi JC,
Your story is amazing, thank you so much for taking the time to share it with us!
The whole Kenko Back family is thrilled to hear that you are now able to play Pickleball again without experiencing any pain in the knees - even after several hours of playing! We are so honored that after trying several brands, our Knee Relieve is the product that has finally worked for you.
Our team is dedicated to developing the best solutions for pain prevention and overall health so our customers won't have to give up their hobby/career/lifestyle due to pain and discomfort, and hearing your story makes all the hard work worthwhile ❤️
Thank you once again for sharing your amazing journey with us and the community. Here's to more sessions of Pickleball - without any pain!
Sincerely,
Joy from Kenko Back
Horrible customer service
Horrible customer service! Read the fine print. They have a “30 day guarantee” but YOU have to eat the shipping to send the item back! I would highly recommend going with a different company.
September 20, 2022
Unprompted review
Reply from Kenko Back
Hi Bryan,
Thank you for sharing your feedback with us.
I'm very sorry to hear that you are not satisfied with our service - we value all reviews and feedback so we can keep on improving our products and services.
I understand that you wanted to return your products for a refund as part of your guarantee. However, as outlined in the Return Policy on our website, I regret to say that we do not have a prepaid shipping label as of today. This is something that we are looking into so we can improve our services, but for now please bear with us as we cannot offer this service as of yet.
Please accept our deepest apologies regarding this. To make up for the inconvenience and to earn back your trust, I have personally reached out to your email and offered you solutions, please check your inbox at your earliest convenience so we can sort it out.
Thank you once again for your review and we look forward to your response.
Sincerely,
Joy from Kenko Back
Absolutely love the 2 products I have…
Absolutely love the 2 products I have purchased so far - the neck cloud - love love love and the hand massager is amazing for tired hands
October 7, 2022
Unprompted review
Reply from Kenko Back
Hi Dee,
Thank you so much for giving us a 5-star rating!
We are so happy to learn that you are loving both our Neck Cloud and Hand Wizard as much as we do. Both products have helped people from our team and everyone is so glad to hear that they are helping you too - the Hand Wizard is definitely one of our favorites! :)
Here at Kenko Back, we believe that everyone deserves a pain free and comfortable life, and it means the world to us to know that we are able to provide that to you ❤️
We thank you once again for taking the time to share your experience with us. Cheers!
Sincerely,
Joy from KenkoBack
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