Kennelstore Reviews 

1,143
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting helpful and professional staff who ensure smooth ordering and efficient communication. Many commend the prompt and quick delivery, with products often arriving earlier than expected. The quality of kennels and pens is consistently described as outstanding, sturdy, and well-made. However, some people mentioned occasional issues. A few customers experienced significant delivery delays, with orders arriving weeks later than promised or not at all. Others reported product concerns, such as a leaking roof, sharp metal edges, or narrow doorways making products unsuitable for their pets.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, often highlighting the speed and efficiency of... See more

Product

Reviewers mention positive feedback about product quality, with many describing items as strong, sturdy, and... See more

Quality

Reviewers highlight positive aspects of quality, frequently describing products as sturdy, well-made, and... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Order

People report positive experiences with order, highlighting the seamless process from placing an order to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kennelstore , a pleasure to deal with . Customer service was above anything I have experienced in the past from anyone else be they selling Ducati super bikes or frozen dog food. The fitters turne... See more

Rated 5 out of 5 stars

Absolutely 💯 , what a fantastic service the lads on the day assembled in great time and extremely nice and pleasant lads. Andy was also great, constant communication about delivery and times... See more

Rated 5 out of 5 stars

The puppy pen arrived in good time and in first class condition. Emma was particularly helpful in having the order processed and delivered 2 days before our pup arrived. Thanks for your excellent... See more

Rated 5 out of 5 stars

I just bought some panels from this company to make a run for my working cocker spaniel. We had a few issues with certain items being out of stock, but Andrew was brilliant in suggesting alternatives... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,143)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very highly recommended

Very highly recommended, kennel arrived on time with great communication. Kennel is very strong and sturdy, a lot bigger than I thought my dogs love it, it’s looks great in my garden.. very happy customer

August 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent product

Website easy to navigate, accurate and clear description of products. Ordering was simple.
Good communication, good delivery service.
Product was a 4m x 1.5m dog pen. Though it was not cheap, the quality is excellent. Easy to erect and looks tidy against the property as an extension of existing dog play area. Provides a safe environment and more space for my 3 dogs whilst at work. Dogs are also very happy. Win Win!

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable honest and great quality

After a couple of days from placing my order I received a phone call from a lovely lady explaining the whole process and to read emails which I did I was then given a date for delivery and installation both men were super friendly and had it all up in just over an hour ! The quality is fantastic and very sturdy which was exactly what we were looking for!!! Would highly recommend this company

July 23, 2025
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Rated 5 out of 5 stars

Our second dog kennel from Kennelstore

Just had our second Chesterfield dog kennel from Kennelstore delivered and built.
Actually arrived the day before our allocated day to survey the access and ended up building it, which suited us.
Overall we are extremely pleased with the communication, service and the products we bought and would recommend this company.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Dog run panels

We ordered two galvanised steel dog run panels, good quality and price . Delivery was 2days amazing . Just what we needed. This is the third time we’ve ordered from this company . Highly recommend. Thank you

July 3, 2025
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Rated 5 out of 5 stars

The service given was simply first class!

The service given was simply first class! Emma was great in support with any query which was answered very swiftly also. The pen is very well made and extremely good quality and it was safely delivered well within suggested timescales. Kennelstore will be my first choice ‘go to’ company for any future needs. I’d not hesitate to recommend them.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Easy reliable transaction

Got it! Here's the revised version:

I recently ordered a 2m wire mesh dog panel with a void. It arrived in West Wales promptly and in excellent condition. I'm very satisfied with the service and quality. I would definitely purchase from them again if needed.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Elsworth Kennel and run 14'x6"

I ordered a large kennel with a run the Elsworth Kennel 14'x6"
I added some Insulation anti chew bowls washable floor and the onduline roofing cost alot but worth it. We arranged for an urgent delivery for dogs that were going to be homeless and can't b rehomed due to them being XL Bullies. The team were amazing they fitted us in before the date we needed very professional friendly and Kennel is a lovely new home for them. Definitely recommend. 5*

June 23, 2025
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Rated 4 out of 5 stars

Great kennel.

Easy to use website. Good choice of kennel designs and sizes.
Ordering process easy. Had to ring to get a delivery date when the last estimated date of delivery was nearing. Easy to speak with staff on the phone. Installation staff were here very early 07:45 but had advised so no problem. They were polite and professional and very quick. Good quality kennel. Thank you.

June 3, 2025
Unprompted review
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