Kennelstore Reviews 

1,143
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, highlighting helpful and professional staff who ensure smooth ordering and efficient communication. Many commend the prompt and quick delivery, with products often arriving earlier than expected. The quality of kennels and pens is consistently described as outstanding, sturdy, and well-made. However, some people mentioned occasional issues. A few customers experienced significant delivery delays, with orders arriving weeks later than promised or not at all. Others reported product concerns, such as a leaking roof, sharp metal edges, or narrow doorways making products unsuitable for their pets.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, often highlighting the speed and efficiency of... See more

Product

Reviewers mention positive feedback about product quality, with many describing items as strong, sturdy, and... See more

Quality

Reviewers highlight positive aspects of quality, frequently describing products as sturdy, well-made, and... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Order

People report positive experiences with order, highlighting the seamless process from placing an order to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kennelstore , a pleasure to deal with . Customer service was above anything I have experienced in the past from anyone else be they selling Ducati super bikes or frozen dog food. The fitters turne... See more

Rated 5 out of 5 stars

Absolutely 💯 , what a fantastic service the lads on the day assembled in great time and extremely nice and pleasant lads. Andy was also great, constant communication about delivery and times... See more

Rated 5 out of 5 stars

The puppy pen arrived in good time and in first class condition. Emma was particularly helpful in having the order processed and delivered 2 days before our pup arrived. Thanks for your excellent... See more

Rated 5 out of 5 stars

I just bought some panels from this company to make a run for my working cocker spaniel. We had a few issues with certain items being out of stock, but Andrew was brilliant in suggesting alternatives... See more


Company details


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4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,143)

55 reviews in the last 12 months

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Rated 3 out of 5 stars

Delayed delivery…

Having rung and arranged week for delivery, they did not deliver and came 2 weeks later. Which did cause me a lot of inconvenience having no kennels for dogs. Once they did arrive was very pleased with kennels and installment.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Have used this company for two dog kennels and also metal work for the pens. Fast delivery and good advice over phone if needed

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

3 bespoke door dog run panel

Ordered 3 bespoke door dog run panels for a building to kennel conversion we’re completing. Process and communication from start to finish was exceptional and advice provided / questions answered promptly and professionally
Quality product, provided in line with timescales agreed. Will be back to shop for remainder of materials when ready,
Highly recommended

April 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Requested a bespoke kennel made and…

Requested a bespoke kennel made and fitted. I cannot praise this company enough. The process was seamless from start to finish. Communication was brilliant. When they said they would ring you back, they did. The crew that came to assemble the kennel were polite and respected my garden. Build quality and materials of the kennel are superb. This exceeded all my expectations. Would defiantly recommend. Our three dogs love their new home.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

From starting the order to completion…

From starting the order to completion of the build, this company were faultless. Emma in the office dealt with all my questions and the guys who came to put the kennel together were great. So pleased with the quality of the kennel, which is superb. Wouldn't hesitate to recommend Kennelstore.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish. Emma was very supportive when I wanted to make changes after my order and even supported some bespoke work.
Kennels are of great quality, look great also.
The fitting team was great and the whole thing was built and ready within 2 hours

March 26, 2025
Unprompted review
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Rated 5 out of 5 stars

Ordered a Dog Kennel

Ordered a Dog Kennel. Pleased to say my 15stone Saint Bernard is not going to escape this one why the grandkids play in the garden .
Excellent quality. Very sturdy . Fast delivery .
5 stars from me

March 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Brilliant service

Had kennel delivered today. Ordered 10 days ago. The whole assembly took about an hour. Very professional. Kennel looks amazing and I could probably sleep in it myself. Happy with my order. Staff was friendly and answered all questions. I also ordered dog bowls which did not come however they assured me this will come separately by post. Great communication from start. Highly recommend

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

I have bought the largest heater & dog bowls & i plesantly surprised at how good they are.
Heater gives off a great heat from front & back & the dog bowls were bigger that i thought & increably well made. They are not the cheapest but you wont be replacing them for many years.
I am about to order the whelping room & have had very quick & helpful response times from Emma.
Would definately recommend

February 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic service from a company that…

Fantastic service from a company that cares. I had a particularly difficult delivery to the Isle of Wight and the help and assistance I received was second to none.
The goods themselves were packaged very well and the actual items were a pleasure to receive. Fully recommend.

February 3, 2025
Unprompted review

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