Kennelstore Reviews 

1,143
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share their deep satisfaction regarding the fast delivery times, exceptional product quality, and the outstanding helpfulness of the customer service team. Many people mention that the dog runs and kennels are extremely sturdy, well-built, and arrive precisely when needed without causing any unnecessary hassle for buyers. Some reviewers were not happy with occasional delivery delays caused by external couriers and frustrating communication gaps experienced during transit. A few customers also noted minor product defects, such as unexpected roof leaks, design finishing issues, or missing assembly parts upon opening the package.

What people talk about most

Product

People report positive experiences with product, often highlighting the sturdy and robust construction of the... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast arrival... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the sturdy construction, strong... See more

Service

Reviewers express great satisfaction with the overall service, highlighting polite and professional... See more

Order

Users describe satisfaction with their order experiences, highlighting efficient processing and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely 💯 , what a fantastic service the lads on the day assembled in great time and extremely nice and pleasant lads. Andy was also great, constant communication about delivery and times... See more

Rated 5 out of 5 stars

Kennelstore , a pleasure to deal with . Customer service was above anything I have experienced in the past from anyone else be they selling Ducati super bikes or frozen dog food. The fitters turne... See more

Rated 5 out of 5 stars

I just bought some panels from this company to make a run for my working cocker spaniel. We had a few issues with certain items being out of stock, but Andrew was brilliant in suggesting alternatives... See more

Rated 5 out of 5 stars

The puppy pen arrived in good time and in first class condition. Emma was particularly helpful in having the order processed and delivered 2 days before our pup arrived. Thanks for your excellent... See more


Company details


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(1,143)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

The whole process was excellent.

The whole process was excellent.
Ordered a kennel with a run for our two kittens. Quality is good, price was good and delivery and erection service excellent.
Delivery arrived when they said it would, the two guys delivered and assembled it with no fuss or bother.
Excellent product and service, would definitely recommend.

January 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service - despite the terrible weather conditions snow ice you name it the pens came exactly on time and the customer service was second to none. Really happy

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience all around

Fantastic experience all around !
We have just had the Ettiley kennel delivered for our 4 legged friend and I cannot fault the product or customer service.
Ordering process was smooth, the lady on the phone spoke us through our options and helped us decide on the best kennel for us.
The turn around for the kennel was super quick, we were told the delivery date a week prior and the expected time the day before.
The lads who installed the kennel were also brilliant.

Super happy, would definitely recommend:)

January 9, 2025
Unprompted review
Rated 5 out of 5 stars

Top notch for top dogs!

Great communication throughout the buying process, with excellent quick responses to my queries. Delivery scheduled and timed to perfection despite the weather. The construction team were courteous, fast and thorough, and the kennel is excellent quality workmanship. Five stars from four very happy labradors!

January 8, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Great service, really helpful especially with making the dog door larger! Quick installation and good price for the size and standard of the kennel.

January 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Outstanding service at every stage, excellent quality product.
Friendly, knowledgeable and helpful team supported through custom design and production, with installation right on schedule by professional and very hardworking crew. Would recommend to anyone!

December 16, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent service and support

I couldn't have asked for more. The item I ordered wasn't available, so I was promptly provided with an excellent alternative. Delivery was very quick and friendly help for the construction was only a phone call away. Thanks for bearing with my "upside down" problem! Very happy to recommend Kennelstore.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Just had a new kennel delivered and…

Just had a new kennel delivered and fitted this morning. Very happy with it and the quality.

The gentleman’s who came today was amazing and professional knew every single detail of the layout and was very friendly.

November 18, 2024
Unprompted review
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Rated 5 out of 5 stars

Fantastic dog kennel and run

Re-submitting this review - for some unknown reason my original and true review was removed for breaching Trustpilot guidelines, no clue why!

Kennelstore are fantastic - from placing the order to delivery and installation, the experience was stress free and pleasant.
The team at Kennelstore kept me updated regularly on my order status and delivery arrangements.
The delivery & installation team worked quickly and efficiently with the end result being an impressive, high quality kennel which was as advertised.
Overall, a very impressive service and product.

October 3, 2024
Unprompted review

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