Been great so far. Always on hand to help whenever you call, was offered a deal to renew and even after taking new deal they sent a letter saying I could get an even better deal if I phone before my n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Efficient customer service, everything clearly explained. Any contact on the phone has been with courteous staff who have sorted whatever I need to sort out quickly. Re-mortgaging went very smoothly.... See more
Company replied
The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to... See more
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
Company details
Written by the company
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Contact info
PO Box 831, Redhill, RH1 9NJ, United Kingdom
- kensingtonmortgages.co.uk
4.6
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great option when your financial…
Great option when your financial situation isn't straight forward and most popular lenders can't help. I.e having a portfolio of buy to let's meant fewer options. Still despite this the rates were competitive considering.
Since taking out my mortgage I had to contact the team for help and the customer service rep I spoke to was extremely good. Very helpful and quick to answer.👍
I was very impressed when having received my mortgage offer but before completing there was a rate drop and they issued a new offer at the better rate. 😁
Could do better........
The first property I was buying fell through. I had a mortgage offer in place for at least 3 months. When I found another property only a couple of weeks later rather than having the option to transfer this offer over, subject to survey, I had to start again as if it's a new application which took more time and cost me a second broker fee. Maybe consider a transfer option 🤔
July 10, 2026
Reply from Kensington Mortgages
Hi Andrew, thanks so much for taking the time to share such detailed feedback. We’re really pleased we could support you with a mortgage that suited your circumstances, and that our team was able to help when you needed us.
We also really appreciate your suggestion about making things smoother when plans change - feedback like this is genuinely helpful as we look at ways to improve the experience for customers. Thank you, Kensington
Reply from Kensington Mortgages
Hi Angelina, thank you for your kind words. We’re pleased that you had a good experience with us, Kensington.
Reply from Kensington Mortgages
Hi Adrian, it’s great to hear that you had a good experience with us. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Finn, we’re pleased you found us easy to deal with. We understand your disappointment with the interest rate and appreciate you sharing your thoughts. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Jason, thanks so much for your kind comment! We're pleased you've had a good experience with us and we hope to work with you and your clients in the future. Thank you, Kensington.
Very efficient mortgage process …
From application through to completion of property purchase was a seamless and efficient process. Rate was also competitive and time for expiry of product gave us enough time to complete without undue conveyancing stress.
July 16, 2026
Reply from Kensington Mortgages
Hi Tosin, we’re delighted that your purchase progressed efficiently and that you had sufficient time to complete comfortably. Thank you for sharing your experience, Kensington.
Always good to deal with and speaking…
Always good to deal with and speaking directly to underwriters saves so much time and pain
July 14, 2026
Reply from Kensington Mortgages
Hi Brian, we’re pleased that direct access to our underwriters continues to make a difference to your cases. We appreciate your feedback and look forward to working with you and your clients in the future. Thank you, Kensington.
You delivered WHAT is promised
July 15, 2026
Reply from Kensington Mortgages
Hi Ilhami, it’s great to hear that we delivered the service you expected. Thank you for taking the time to share your kind feedback, Kensington.
It was very good experience from start…
It was very good experience from start to finished. Very pleased.
July 15, 2026
Reply from Kensington Mortgages
Hi Sarah, we’re pleased that you had a positive experience throughout. Thank you, Kensington.
Reply from Kensington Mortgages
Hi, thank you for your kind feedback. We’re pleased that our service met your expectations, Kensington.
Great service from Kensington…
Great service from Kensington Mortgages. The process was smooth, the team was professional and helpful, and communication was excellent throughout. I would happily recommend them.
July 11, 2026
Reply from Kensington Mortgages
Hi Adriatik, thank you so much for your recommendation; we’re delighted that you felt supported and well informed throughout. Thank you, Kensington.
Just simple to use
July 9, 2026
Reply from Kensington Mortgages
Hi Abraham, we’re glad you found the online process easy to use. Thank you for sharing your feedback, Kensington.
The service was fantastic,Very helpful…
The service was fantastic,Very helpful and easy to understand.
July 10, 2026
Reply from Kensington Mortgages
Hi, we're so glad to hear that you had a good experience with us and that everything was clear and straightforward. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Charles, it’s lovely to hear that our team has been friendly and quick to help. Thank you for your kind words, Kensington.
Our experience has been just phenomenal…
Our experience has been just phenomenal really, from the beginning till now the past two years have been smooth and seem less, a big thank you to the team for helping my family get our first home, and making life easy,
Lee
July 8, 2026
Reply from Kensington Mortgages
Hi Lee, thank you for sharing such lovely feedback. We’re delighted to have supported you and your family into your first home, and it means a great deal to know that you’ve continued to have a positive experience with us, Kensington.
It was straight forward and clear
July 3, 2026
Reply from Kensington Mortgages
Hi Fereydun, we’re pleased you found everything clear and easy to follow. Thank you, Kensington.
Reply from Kensington Mortgages
Hi Alistair, it’s great to hear that you found our system easy to use. We appreciate your feedback and look forward to working with you again. Thank you, Kensington.
No fuss, no hidden agenda just quality!
Straight forward application with no fuss! Quick decision!
July 12, 2026
Reply from Kensington Mortgages
Hi Nicholas, we’re delighted that everything was handled efficiently and without unnecessary complication. Thank you for your kind feedback, Kensington.
Great experience with Kensington…
Great experience with Kensington Mortgages — clear communication, helpful guidance, and a smooth process from start to finish. Really appreciated the professional support throughout.
July 8, 2026
Reply from Kensington Mortgages
Hi, we’re so pleased that you felt well supported and informed throughout. Thank you for sharing your experience, Kensington.
Reply from Kensington Mortgages
Hi Julian, it’s great to hear that managing your mortgage has been easy and straightforward. Thank you, Kensington.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.