Been great so far. Always on hand to help whenever you call, was offered a deal to renew and even after taking new deal they sent a letter saying I could get an even better deal if I phone before my n... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Efficient customer service, everything clearly explained. Any contact on the phone has been with courteous staff who have sorted whatever I need to sort out quickly. Re-mortgaging went very smoothly.... See more
Company replied
The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to... See more
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
Company details
Written by the company
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Contact info
PO Box 831, Redhill, RH1 9NJ, United Kingdom
- kensingtonmortgages.co.uk
4.6
Excellent
8K reviews
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Great flexible Lender who always wants…
Great flexible Lender who always wants to help get your case Offered.
August 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I called and asked for a payment break…
I called and asked for a payment break just because the company I work for started a new job and had to wait 90 days for it first payment only to be told you won’t be able to help.
August 8, 2026
Reply from Kensington Mortgages
Hi Jason,
We're sorry to hear about your recent experience and appreciate you taking the time to share your feedback.
We've raised a complaint on your behalf and have already tried to contact you regarding your concerns. A member of our team will be in touch again shortly to discuss this further.
Thank you, Kensington.
Savannah has looked after 7 mortgages…
Savannah has looked after 7 mortgages applications for the company and has been excellent at keeping things moving smoothly.
August 7, 2026
Mortgages
I have different mortgage products with Kensington and as always the service has always been very professional and competitive. Easy to contact someone and discuss when you need support and the lender is always keen to a solution to support customers.
August 7, 2026
Everything smooth from start to finish…
Everything smooth from start to finish of mortgage
August 6, 2026
Brilliant company to have a mortgage…
Brilliant company to have a mortgage through - made our dreams come true
August 9, 2026
Nice and easy process
Nice and easy process , offering the best deal out there for me .
Easy application and very knowledgeable customer service.
Well done everyone
August 7, 2026
Mala Abbi is great
Mala Abbi is great!
We submitted a portfolio LTD Co case that offered within 6 working days. Super fast and efficient underwriting.
Fantastic service.
August 14, 2026
Unprompted review
Exceptional Customer service
The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to etc. She rectified my payment date and made me feel alot better and more in tune with my finances. Thank you
August 12, 2026
Long processing and information asked…
Long processing and information asked for in dribs and drabs, gifted deposit from mother of client and uw asking for client birth certificate to prove connection to client but she has remarried and the name is not the same so how does that prove anything?
August 12, 2026
Reply from Kensington Mortgages
Hi Bita,
Thank you for taking the time to share your feedback and for speaking with us directly. We're sorry to hear that this case did not reflect the level of service you've come to expect from us. Having reviewed the application, we recognise there were opportunities for us to request certain information earlier in the process, which may have helped avoid delays and reduced some of the stress caused.
We value your feedback and appreciate your continued support. Thank you, Kensington.
Dealing with Kensington Mortgages was…
Dealing with Kensington Mortgages was straightforward for me. Their customer service was very professional and demonstrated good knowledge when handling my inquiries. However, my solicitor found it difficult to access the information, as everything had to be done manually as to using portal. The funds arrived on the day and at the time promised by Kensington Mortgages. Thanks!
August 2, 2026
Because I could speak with the…underwriter
Because I could speak with the underwriter to resolve the outstanding issue
August 6, 2026
Easy to submit
August 7, 2026
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