Been great so far. Always on hand to help whenever you call, was offered a deal to renew and even after taking new deal they sent a letter saying I could get an even better deal if I phone before my n... See more
Company replied
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Review summary
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Efficient customer service, everything clearly explained. Any contact on the phone has been with courteous staff who have sorted whatever I need to sort out quickly. Re-mortgaging went very smoothly.... See more
Company replied
The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to... See more
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
Company details
Written by the company
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Contact info
PO Box 831, Redhill, RH1 9NJ, United Kingdom
- kensingtonmortgages.co.uk
4.6
Excellent
8K reviews
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Process was done quickly and…
Process was done quickly and efficiently, they recommended excellent solicitors that made the transaction go smoothly with a very satisfactory outcome
August 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Massively disappointed
Massively disappointed! I had a case, and I had carried out all the appropriate checks for my clients. One of the checks that were carried out was the company layout. The policy on the lender's website doesn't go into a great deal of detail. I then emailed the sales team, as my business development manager was off, and I was provided with some generic information. I called in on Monday, and the person I spoke to had opened up Companies House and checked it with me, and I was advised it looks fine. I had a call from Michael (Underwriter) today, who has straight up declined the case. Even though it was a brand-new company set up in the last 6 months, they don't know how the company structure should be when purchasing property and were willing to amend the structure; it was simply a no, even though the wrong information was provided by Kensington and there was no willingness to help the clients.
August 20, 2026
Unprompted review
Reply from Kensington Mortgages
Hi Jake,
We're sorry to hear that your experience did not meet expectations, and we appreciate you taking the time to share your feedback. Thank you also for speaking with a member of our team about the concerns you raised.
We understand how frustrating it can be when there is uncertainty around a case, particularly when lending criteria and potential solutions are being explored. We're pleased that, following a further review, the case was reinstated and is now progressing.
We're glad a way forward has been found and appreciate the opportunity to address your concerns. Thank you, Kensington
Excellent service with complex case
Excellent service with complex case. Always to hand with support and guidance.
August 19, 2026
Informative and patient advisors.
Informative and patient advisors. Helped me get on the property ladder 4 years ago and have recently secured me a lower interest rate. Always stay in touch to make sure finances are manageable. Great all round company with faultless service.
August 10, 2026
Unprompted review
Informative advisors and patient
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
August 12, 2026
They have being very helpful to me and…
They have being very helpful to me and understand my financial situation regarding domestic abuse and the support they have given me.
August 5, 2026
BDM very helpful and patient
Roland Joshua BDM very helpful and supportive at helping me to fix a technical issue with uploading documents. Patient and stayed on the line to double check process completed satisfactorily.
August 18, 2026
Unprompted review
Never liked Kensington from the…
Never liked Kensington from the start...high interest rates,can't port the mortgage if we move,insane redemption fees...avoid
August 12, 2026
Reply from Kensington Mortgages
Hi Howdy, we're sorry to hear that you're unhappy with your experience. We appreciate you taking the time to share your feedback and to speak with a member of our team this week.
We're currently reviewing your account and will be in touch as arranged to discuss your concerns further.
Thank you, Kensington.
Smooth transaction with the purchase of…
Smooth transaction with the purchase of our new home
August 16, 2026
Great service from Magda in trying to…
Great service from Magda in trying to get the best product. let down badly by your IT dept who took several days and chaser to carry out their part.
August 15, 2026
Very frustrated . Still struggling
I’m not sure whether a mortgage process could be managed any worse than this. I have been dealing with a completely illogical and never-ending series of document requests for the past nine months.
All I wanted to do was transfer a property with no issues whatsoever to my company. Despite providing every document they requested, I was repeatedly asked for similar documents over and over again.
Their excessively suspicious approach and constant concern about covering themselves at every stage has made the whole process incredibly frustrating and exhausting.
Definitely a company to stay away from.
August 18, 2026
Unprompted review
Reply from Kensington Mortgages
Hi Pinar,
We're sorry to hear that the process has left you feeling frustrated and appreciate you sharing your feedback.
We have reviewed the case and recognise that the number of information requests and the overall timescales have contributed to a disappointing experience. While some requirements were needed as the application progressed, we understand how exhausting this can feel from your perspective.
We've attempted to reach out to discuss your concerns and would be keen to speak with you directly to better understand your experience and address any questions you may still have. Thank you, Kensington.
Clear straightforward underwriting
August 14, 2026
Great experience and application…
Great experience and application process went very smoothly
August 16, 2026
Clear criteria
Clear criteria, efficient service. Once all information received offer produced very quickly. Thank you
August 12, 2026
It was very easy to extend my mortgage…
It was very easy to extend my mortgage with another fixed rate
August 14, 2026
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