I’ve been using the Keskine LED face mask consistently for the past two months and I’m impressed with the results. First of all it’s really comfortable to wear, it sits nicely on the face without fee... See more
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I have the hair removal device from Keskine, I think it’s great. It’s pain free as it has the cooling option and seeing really good results already. The device looks really aesthetically pleasing too... See more
I have been absolutely delighted with my LED face mask. It has made such a difference to my skin, leaving it smoother and brighter. I did have a small issue at first, but the customer service was exce... See more
I wasn’t sure about using an IPL device at home, but the Keskine IPL hair removal handset genuinely impressed me. It’s simple to use feels well-made and theres no pain whilst using it. After a few wee... See more
Company details
Written by the company
Experience a convenient and effective way to achieve smooth, hair-free skin.
Contact info
United Kingdom
- keskine.com
4.2
Great
65 reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Keskine – A Frustrating Experience from Start to Finish
I ordered from Keskine in May 2025. The item was unsuitable due to my disability — I never used it, only took it out of the box to check if I could hold and use it safely. It was obvious it wouldn’t work for me. I contacted customer service as soon as I realised this.
Their returns policy claims “refunds within 30 days if unopened,” but their packaging makes it impossible to inspect the item without breaking the protective seal. This gave them the excuse to claim it was “opened” — even though it was completely unused.
What should have been a simple return turned into weeks of silence, contradictory instructions, shifting excuses, and an evasive process which, in my opinion, seemed designed to discourage customers from pursuing refunds.
Armed with advice from Consumer Scotland, I had to apply constant pressure — including a firm reminder on Day 10 of the 14-day refund window — to get my money back, which only arrived right at the edge of the legal deadline. Yes, I got the refund — but only after weeks of runaround and stress.
If you value your time, patience, sanity and consumer rights, avoid.
August 12, 2025
Unprompted review
Reply from Keskine
Dear Lyn,
Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you faced with your return. It was never our intention for the process to feel stressful, drawn out, or unclear.
We understand your frustration regarding the packaging and inspection process, and we take your feedback seriously. We are currently reviewing our returns policy and internal procedures to ensure they are clearer, more accessible, and more responsive to customers’ individual circumstances — especially where health and accessibility are concerned.
We’re glad that your refund was successfully processed, though we regret that it took longer and required more effort on your part than it should have. Please be assured that we are committed to learning from this and improving both our communication and efficiency going forward.
Thank you again for your feedback, and we wish you all the best.
- Maisie
Keskine Team
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I don't even want to put a star
I don't even want to put a star. They have took over £150 from me and the product is crap. I have had a few replies on my other email account as I can't seem to get anything from them on my email that O used to buy it. If anyone had managed to get their money back please let me know how! 1 very angry person. I'm going to get intouch with the right people to put this scam to shame I had explained that being a mum of 2 children and having a brain tumour I didn't THINK do take photos or videos everything I used the device and feel that you have stolen £160 from me for something that is A PILE OF CRAP!!!!!
June 3, 2025
Unprompted review
Reply from Keskine
Hi Emma,
We’re sorry to hear that you haven’t seen the results you were hoping for.
As part of our 90-Day Money Back Guarantee, we kindly ask all customers to track their progress throughout the full 90-day period by taking dated, monthly photos. These photos serve as important evidence to help us assess your experience with the device and ensure it has been used consistently and correctly, in line with the recommended treatment schedule.
Unfortunately, you haven't provided us with these photos as part of our policy which is outlined here: https://keskine.com/policies/refund-policy
If you’d like, we’re happy to offer guidance to help you get back on track with your treatments.
Kind regards,
- Maisie
Keskine Team
No response to refund request
Ordered this item but had some concerns about the information in the instruction manual so requested a return. First email responded to, adding some more information on use but as I’m still concerned, I replied requesting a refund as per the information on this company’s website. Have sent 3 emails and absolutely no response. Feels like a scam now and am working out how to proceed
July 19, 2025
Unprompted review
Reply from Keskine
Hi Gemma,
Thank you for your patience. I just wanted to confirm that your refund has already been processed back to your original payment method. Depending on your bank, it may take a few business days to appear in your account.
I’m sorry again for the concern and frustration caused. Your feedback about the instruction manual has been noted and passed on to our team for review.
If you have any other questions or need further assistance, please don’t hesitate to reply to this email.
Kind regards,
- Maisie
Keskine Team
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