Kettle Club Watches Reviews 

570
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 148 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely knowledgeable, friendly, and always ready to help with any questions or special requests during visits. Reviewers consistently mention that the team goes above and beyond to provide exceptional service without making anything feel like too much trouble. People also note that transactions are remarkably smooth, fast, and completely hassle-free from the initial contact to the final delivery. Consumers highlight the high quality and pristine condition of the luxury timepieces they purchase and service. Buyers are extremely happy to recommend these reliable services to their friends and family for future purchases.

What people talk about most

Staff

Consumers find staff to be positive, welcoming, and exceptionally knowledgeable about their products.... See more

Service

Clients share positive opinions on service, highlighting top-notch experiences and first-class knowledge from... See more

Product

Users describe positive interactions with product, consistently highlighting fantastic quality and watches... See more

User experience

People report positive experiences with user experience, highlighting a smooth, relaxed, and professional... See more

Customer service

Reviewers express high satisfaction and appreciation regarding the customer service. Consumers consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more

Rated 5 out of 5 stars

Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two t... See more

Rated 5 out of 5 stars

Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are i... See more

Rated 5 out of 5 stars

I cannot fault the service I received from this company. With constant contact, they found me exactly what I wanted. Nothing was too much trouble, I felt completely valued as a customer and would 100... See more


Company details

  1. Watch Store
  2. Jewelry Store
  3. Watch Repair Service

Written by the company

With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.


Contact info

5.0

Excellent

TrustScore 5 out of 5

570 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(570)

150 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just went in for a simple watch…

Just went in for a simple watch bracelet re-size and was dealt with in a very nice friendly way. Extremely professional and they did an excellent job. They even looked after my luggage whilst I went off to have a coffee whilst they did the work. Very impressed.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout. I went to KC for a battery change after being disappointed by other repairers, all of whom seek to oversell unnecessary and expensive services in addition to what you actually want or need. Kettle Club were upfront and clear about their pricing, and when the watch went to their own workshop for the new battery, when they found that a gasket needed replacing they called me immediately, explained the issue and confirmed the cost before proceeding. Their communication was great, their prices are reasonable and the service was friendly and helpful. Recommended.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

I visited this watch shop for help with…

I visited this watch shop for help with my watch and they were incredibly kind and professional .they fixed the issue quickly and didn’t charge me anything.its rare to find such honest and helpful service these days.i highly recommend them!

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Watch. Exceptional Service. Here is the trust and confidence you need when purchasing a luxury timepiece

I recently purchased a luxury watch from Kettle Club, and from start to finish the experience was outstanding. This is a truly five-star business offering high-quality, fairly priced watches, backed up by exceptional customer service.

The watch was bought to mark a very meaningful life moment for me, so trust and confidence were absolutely essential. I couldn’t have chosen a better place. The watch itself is everything I hoped for, but just as importantly, the entire buying experience was seamless, reassuring, and genuinely enjoyable.

Gary and the team were fantastic throughout approachable, knowledgeable, and never once making anything feel like too much trouble.

I wouldn’t hesitate to recommend them and they will now be my go-to place for future watch purchases. Thank you again for making it such a special experience.

December 30, 2025
Rated 5 out of 5 stars

What a great experience

What a great experience , Sam the owner , LEE , GARY and the staff , they made my wish come true on such a short notice, even tho they whr on holidays, they worked hard to get it done for me.

Its a lovely shop and even if they dont have yours desired model, they will try thr best to arrange it for you guys. make sure to get in touch !

Highly Highly recommend this guys

December 24, 2025
Rated 5 out of 5 stars

Would highly recommend

Visited Kettle Clubs Liverpool St shop today and was served by some fantastic and friendly service from very knowledgeable people. Really easy going buying experience unlike some watch shops I’ve visited in the past. Would highly recommend

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Honestly where to start the service…

Honestly where to start the service received by the kettle club is second to none really top tier service! Earlier November 2025 I purchased a Rolex Rootbeer full rose 2023 and the procedure was so simple made my inquiry discussed a price and my mrs was up in the evening to collect my new watch she returned home with nothing but compliments for the gentleman in kettle club and they also walked her safely to the car would definitely be shopping with these boys again and highly recommend them thank you for the service

November 4, 2025
Rated 5 out of 5 stars

Brought a watch (Rolex Day-date 2)…

Brought a watch (Rolex Day-date 2) yesterday from Lee-fantastic experience. Very easy to deal with and great communication from start to finish. Very well-priced watches in today’s market. Will definitely be purchasing again.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

No surprises or fuss just great watches

Purchased a 2015 Rolex Daytona 116520 from the guys at Kettle Club. Watch was as described in mint condition. Comms throughout were great and went to collect at the shop - all very quick and easy. Great watch, great price with zero fuss!

December 12, 2025
Rated 5 out of 5 stars

Gary and Lee are amazing

Gary and Lee are amazing. Welcoming, professional, quick. We completed a transaction in minutes and the watch is simply beautiful.
Highly highly recommended.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

I got my first ever rolex at an amazing…

I got my first ever rolex at an amazing price with box and papers . It was pre owned but looked like it had never been worn. I would highly recommend kettle club . The staff are so helpful and sam is so professional and the prices are very good.

November 24, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look