What brilliant customer service, I was unable to add my accumulated discount off and free gift on line for some reason so sent an email and Liddi sorted it straight away. What a lovely friendly effici... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Plenty of choice, easy ordering and fantastic products for my hair. It now feels revived and thicker. Plumping Wash & Plumping Rinse was a great choice from my hairdresser.
Company replied
Always use the Kevin Murphy Angel wash and rinse range then the Hydrate Me Masque which is leave on for a while after washing and conditioning my hair before rinsing off followed by the Young Again tr... See more
Company replied
Love their products. The scent is exquisite and they feel really top quality. Leave my hair feeling the best it has in years and make styling it so much easier. I know they are more expensive, but p... See more
Company replied
Product ordered 9th January but not still received. Apparently the delivery company could not find my address! I have not heard back from company after enquiring about it. I have had items before with... See more
Company replied
I really like Kevin Murphy products but unfortunately their customer service is terrible. Their products are pricey and they refuse to give a refund or credit if you are unhappy with a product that y... See more
Company replied
Ordered mini shampoo and conditioner for next business day delivery. It’s now a week later and I am still waiting. Frustratingly Kevin Murphy seem to have no idea where the products are, whilst Yodel... See more
Company replied
Hello - I am done trying to reach them regarding my order that I still haven’t received for about a month. I still have not received my order and it’s been a frustrating experience trying to reach you... See more
BAD Kevin Murphy boar brush $50 Bristles feel & behave like nylon. Causes static and bristles fall out with one pass. A horrible brush. Purchased as a gift so that makes the experience worse.
I would give it less than 1 star. Product was terrible for my hair. I HATE it! Tried to return products and was told that I could only return UNOPENED products. I'm not sure how you could possibly kno... See more
I haven't received my order yet and neither KM nor the courier seem in any rush to fix this!
Company replied
An initial glitch in the ordering process was dealt with speedily and efficiently. Delivery was prompt. The product is great - pleasant natural perfume. My hair feels good. I shall probably be orderi... See more
Company replied
Love Kevin Murphy products! I have used several different products and would probably love to try more but sometimes everyday life has to take precedence 😞 Fast delivery and thankfully was well p... See more
Company replied
Have been using Kevin Murphy products for a long time and absolutely love them. My hair feels soft, and the coulour is kept in check by the shampoo and conditioner, it takes the yellow tinges out of m... See more
Company replied
Love Kevin Murphy products, my hair is so much healthier, I use the detox shampoo twice a week, Angel wash shampoo and conditioner any other time. I also have 2 of their styling products, brilliant.
Company replied
Ordering was straightforward and the purchase arrived on time. I am very pleased with the products and will be purchasing again as I was able to recreate the effect achieved by my stylist.
Company replied
Really happy to using this website. Delivery are fast and product are high recommending 💯 I'm using offten and it's brilliant 👌
Company replied
Good products at good prices.All your products have improved the condition of my hair.Delivery always very prompt.Thank you Alison
Company replied
Love the cristal rinse for giving a super shine to my hair, with no stickiness or chemical feel. Came swiftly in the post.
Company replied
Best products on the market bought the shampoo a conditioner for fine and limp coloured hair and it is amazing! 😻
Company replied
Although I do like the products, which I generally buy either direct from my hairdresser or from Selfridges, it is beyond frustrating that time and time again the aerosols are faulty (Fresh Hair and D... See more
Company replied
Delivery was ok - not to impressed with product, probably wouldnt re purchase, left my hair even drier than normal and looking more damaged
Company replied
Have been using Kevin Murphy for a long time as it suits my hair and I love the smell. Usually buy Do Over and so far have had 3 aerosols that haven’t worked and they have all been replaced. This time... See more
Company replied
I like the product Motion lotion and some other products (I have thick curly hair) but I really dislike the containers. All of them are hard to use, feel hard and it’s impossible to get the products o... See more
Company replied
Fantastic shampoo/conditioner but in terrible packaging. Hard to open tops, impossible to get the shampoo/conditioner out. If you turn them upside down to drain they tip over, they also slip out of yo... See more
Company replied
Shampoo suits my fine coloured hair and bottle with a press top is by far preferable to my nails.
Company replied
I purchased the Kevin Murphy Blonde Angel gift set. Three excellent products and a price to match.
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I love Kevin Murphy products, such amazing quality and the delivery is super quick.
Company replied
i love the anti gravity spray, you can't beat it and i wouldnt buy anything else to style my hair
Company replied
Absolutely great; superb product, great price, fast dispatch & delivery. 🌟🌟🌟🌟🌟
Company replied
I love Kevin Murphy’s products. My local salon uses them.
Company replied
Excellent products. Responsive ordering and delivery service. Regular customer. Happy to recommend.
Company replied
Products uses are well described
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Great products and fast shipping.
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Quick delivery, very happy with shopping experience!
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Gorgeous packaging containing a perfect product
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Was great stuff it's good to try
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All good lovely products
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Love Kevin Murphy’s products. Introduced to me by my hair salon.
Company replied
Have used Kevin Murphy products for both myself and clients for years. Always amazing products and love their ethos and ingredients. Have just bought the heated defence and feel as a lightweight mouss... See more
Company replied
Company details
Written by the company
Salon-quality, performance-driven hair care.
Contact info
Unit 1A, Bulwark Industrial Estate, NP16 5QZ, Chepstow, United Kingdom
- help@kevinmurphystore.com
- kevinmurphystore.com
3.9
Great
70 reviews
Replied to 46% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product ordered 9th January but still…
Product ordered 9th January but not still received. Apparently the delivery company could not find my address! I have not heard back from company after enquiring about it. I have had items before with no issues and normally I love their products but I am truly disappointed this time with nothing resolved yet it has been paid for
January 24, 2026
Unprompted review
Reply from Kevinmurphystore
Hi, thank you for taking the time to share your feedback — we’re very sorry to hear about your experience and that it’s resulted in a 1-star review.
We can see that you contacted us on 19th January and that we replied on 20th January to begin resolving this for you. We’ve since sent a follow-up email outlining the final steps required to complete this, and we’re currently awaiting your response.
As explained in our most recent message, once we hear back from you we’ll be able to finalise a resolution, including arranging either a replacement or a refund, depending on your preference. We’re keen to resolve this for you as quickly as possible, so please do check your inbox (and spam folder) and reply when convenient.
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Shampoo suits my fine coloured hair and…
Shampoo suits my fine coloured hair and bottle with a press top is by far preferable to my nails.
January 7, 2026
Unprompted review
Reply from Kevinmurphystore
Thank you for taking the time to leave a review! We’re really happy to hear the shampoo works well for your fine coloured hair. And we’re glad the press-top bottle has been helpful too, it’s great to know the packaging makes things easier.
Thanks again for your support, we really appreciate it.
Poor customer service
Hello - I am done trying to reach them regarding my order that I still haven’t received for about a month. I still have not received my order and it’s been a frustrating experience trying to reach you. The courier service has been an even more frustrating experience as they seemed to have lost the parcel but don’t want to take accountability for that and been asking me to bounce back between you and them to get my product. The item was a Christmas gift and it has been such a disappointment ordering with you. You have totally ruined the experience for me.
January 3, 2026
Unprompted review
Lovely range, highly recommend
Always use the Kevin Murphy Angel wash and rinse range then the Hydrate Me Masque which is leave on for a while after washing and conditioning my hair before rinsing off followed by the Young Again treatment oil on damp hair. I’ve recently had surgery on my head and wouldn’t use anything else as I know all the ingredients are natural and clean and they are the only products to tame my post menopausal dry and frizzy hair…love them ❤️
December 8, 2025
Unprompted review
Reply from Kevinmurphystore
Thank you so much for sharing your hair care routine and kind words! ❤️ We’re so glad our products are helping to nurture and tame your hair, especially after everything you’ve been through. It means a lot to hear that the natural ingredients give you confidence and care, your trust truly means the world to us. We’re sending lots of love and happy hair vibes your way! 🌿✨
Gorgeous smelling products.
What brilliant customer service, I was unable to add my accumulated discount off and free gift on line for some reason so sent an email and Liddi sorted it straight away. What a lovely friendly efficient person shame more companies aren't like this. The products smell absolutely gorgeous, after washing & drying my hair I keep smelling it as it's so lovely.
December 29, 2025
Unprompted review
Reply from Kevinmurphystore
Thank you so much for your wonderful review! 🌸 We're thrilled to hear that Liddi could sort everything out for you so quickly and make your experience a positive one. It’s lovely to know our products are bringing such joy—even lingering in that post-wash moment! Your kind words really mean a lot and will be passed on to Liddi. We can’t wait to welcome you back soon!
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Best products on the market bought the…
Best products on the market bought the shampoo a conditioner for fine and limp coloured hair and it is amazing! 😻
December 10, 2025
Unprompted review
Reply from Kevinmurphystore
Thank you so much for your lovely feedback! So pleased to hear you are happy with your Wash & Rinse!
Dislike of containers
I like the product Motion lotion and some other products (I have thick curly hair) but I really dislike the containers. All of them are hard to use, feel hard and it’s impossible to get the products out completely. I really wish the design was 100 % different and more user friendly.
December 16, 2025
Unprompted review
Reply from Kevinmurphystore
Thank you for your review. We’re so glad Motion Lotion and our other products are working well for your thick, curly hair.
We’re really sorry to hear the packaging hasn’t matched that experience. It should never feel difficult to use or wasteful, and your feedback on the bottles is genuinely appreciated.
Faulty aerosols let them down
Although I do like the products, which I generally buy either direct from my hairdresser or from Selfridges, it is beyond frustrating that time and time again the aerosols are faulty (Fresh Hair and Doo Over). I’m writing this tonight as I’ve just reached for a brand new Doo Over only to find, yet again, the aerosol doesn’t work so I’ve wasted my money. Sadly, I’ll be switching to a different brand from now on.
December 12, 2025
Unprompted review
Reply from Kevinmurphystore
Thank you for sharing your feedback. We’re sorry to hear that Doo Over can hasn’t worked for you. Just to clarify, we operate the official Kevin Murphy online store in the UK, but we’re not the brand directly.
If your order was placed with us, our team would be happy to help. Please feel free to email us at help@koan.is.
Reply from Kevinmurphystore
Thanks so much for your feedback! We’re glad you enjoyed trying it out and found it to be great stuff. We really appreciate you giving it a go and hope it continues to work well for you.
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Order did not arrive and trying to get this sorted is beyond frustrating
I haven't received my order yet and neither KM nor the courier seem in any rush to fix this!
November 24, 2025
Unprompted review
Reply from Kevinmurphystore
We’re very sorry to hear that your shopping experience hasn’t been as smooth as it should be. Our customer service team has been in touch with you since 2nd December and arranged a replacement order after the original went missing. We’re pleased to confirm that your replacement was delivered yesterday. Please know we’ve worked as quickly as possible to resolve this for you, especially during the busiest time of the year, and we truly appreciate your patience.
i love the anti gravity spray
i love the anti gravity spray, you can't beat it and i wouldnt buy anything else to style my hair
December 2, 2025
Unprompted review
Reply from Kevinmurphystore
Thank you so much for sharing your feedback! We’re thrilled to hear how much you love the Anti-Gravity Spray and that it’s become your go-to styling product. Knowing it makes such a difference for you really means a lot to us. We appreciate your support and look forward to keeping your hair looking amazing!
Absolutely great
Absolutely great; superb product, great price, fast dispatch & delivery. 🌟🌟🌟🌟🌟
November 26, 2025
Unprompted review
Reply from Kevinmurphystore
Thank you so much for sharing your feedback — we’re delighted to hear you’re happy with your order!
Have been using Kevin Murphy for a long…
Have been using Kevin Murphy for a long time as it suits my hair and I love the smell. Usually buy Do Over and so far have had 3 aerosols that haven’t worked and they have all been replaced. This time I went for leave in conditioner and again aerosol didn’t work. Did usual rinsing out of cap and vigorous shaking but again doesn’t spray. Customer Service was eventually helpful and refunded me. Why can’t they get it right? Such a shame.
November 17, 2025
Unprompted review
Reply from Kevinmurphystore
Thank you for sharing your experience and for being such a loyal Kevin Murphy customer. We’re delighted to hear the products suit your hair and that you love the fragrance, but we’re truly sorry for the repeated issues you’ve had with aerosols. We understand how frustrating this must be, and while we’re glad our customer service team was able to help, we know it shouldn’t have come to that. Your feedback is invaluable and has been passed along to ensure improvements are made. We appreciate your patience and hope your next experience is seamless.
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Gorgeous packaging containing a perfect…
Gorgeous packaging containing a perfect product
November 14, 2025
Unprompted review
Reply from Kevinmurphystore
Thank you! We’re so glad you loved the packaging and the product inside.
Good products at good prices.All your…
Good products at good prices.All your products have improved the condition of my hair.Delivery always very prompt.Thank you Alison
November 7, 2025
Unprompted review
Reply from Kevinmurphystore
Thank you so much, Alison! We’re delighted to hear that our products have made such a positive difference to your hair and that you’ve found both the quality and pricing to be just right. It’s wonderful to know delivery has been consistently prompt too. Your kind words mean a lot to us, and we look forward to continuing to support your haircare journey.
Good experience
Ordering was straightforward and the purchase arrived on time. I am very pleased with the products and will be purchasing again as I was able to recreate the effect achieved by my stylist.
October 29, 2025
Unprompted review
Reply from Kevinmurphystore
Thank you for sharing your experience! We’re so pleased to hear that ordering was simple, delivery was prompt, and that the products helped you recreate your stylist’s results at home. That’s exactly what we aim for professional, quality results made accessible. We truly appreciate your support and look forward to being part of your routine again soon.
Reply from Kevinmurphystore
Thank you for sharing your feedback! We’re thrilled to hear you’re enjoying the products and that everything was just as you hoped. Your support means the world to us, and we can’t wait to welcome you back again soon.
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Ordered next day delivery - still waiting one week later
Ordered mini shampoo and conditioner for next business day delivery. It’s now a week later and I am still waiting. Frustratingly Kevin Murphy seem to have no idea where the products are, whilst Yodel says they are still with the sender!
Save your money and energy and shop somewhere else!
October 25, 2025
Unprompted review
Reply from Kevinmurphystore
Hi Justine,
Thank you so much for sharing your honest feedback. We're truly sorry that your order didn’t arrive as expected — that’s not the experience we aim to deliver.
We have make things right by resending your order, which is due to arrive today. We hope it reaches you safely and meets your expectations.
Apologies again for the frustration this has caused.
I really like Kevin Murphy products but…Terrible Customer Service
I really like Kevin Murphy products but unfortunately their customer service is terrible. Their products are pricey and they refuse to give a refund or credit if you are unhappy with a product that you try. When you email them about a problem or a question about a product their answer is vague and really doesn’t answer your question or address the problem at all. You would think a company with good products would make an effort to have a decent customer service department. Evidently they just don’t care.
October 16, 2025
Unprompted review
Reply from Kevinmurphystore
Hi Cheri,
Thank you for reaching out — I’m really sorry to hear about your experience. That’s certainly not the standard we strive for at Kevin Murphy.
I’ve looked into our customer service records but couldn’t locate any correspondence under your name. Just to clarify, we operate the official Kevin Murphy website here in the UK, and we’re not directly affiliated with the Australian brand or other international retailers.
It’s possible your order was placed through a different Kevin Murphy store. If you’re unsure, feel free to contact us via our website with any order details or screenshots — we’ll do our best to help guide you to the right team.
Reply from Kevinmurphystore
Thank you very much for your kind review. We truly appreciate your support and look forward to the opportunity to serve you again.
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