Key-Assist.co.uk Reviews 

565
•
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

if i could rate below 0 star i would. i booked for a full replacement of a key at 5pm and rang them by 11am the next day to get a refund they initially claimed they would return £118 of my order of... See more

Rated 5 out of 5 stars

Possibly the best customer experience I’ve received in any industry. Josh was professional, determined and persistent in his efforts to gain entry into state of the art Japanese lock technology. He... See more

Rated 5 out of 5 stars

After locking our car keys and holiday cottage keys in the car plus our little dog! we rang the nearby Audi garage Linfield near Windermere who were completely unhelpful never bothering to ring us bac... See more

Rated 5 out of 5 stars

I locked my keys in the car, conveniently in sight on the passenger seat. Charlie came out sooner than I expected and, using some nifty devices, managed to lift the keys out in about five minutes. Tur... See more

Company details

  1. Emergency Locksmith Service
  2. also in
  3. Locksmith

Written by the company

Here to help you with emergency locksmith services


Contact info

3.2

Average

TrustScore 3 out of 5

565 reviews

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3.2

All reviews

(565)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

I arrived at Bristol airport from Mexico in despair . Found by superheros

I arrived at Bristol airport from Mexico with my car in the multi-storey car park & no keys as lost them on holiday. I was advised by my breakdown cover that as they were unable to supply keys for 14 days to call local auto lock services. Combined the amazing help of airport staff I contacted Key Assist supplies Auto lock smith. They were absolutely amazing from start to finish.
Spoke to a real person (apologies I forgot who I spoke to a real person (little tired as no sleep for nearly 24 hrs) the man was really positive polite and friendly and give me options & what would happen next were explained and easily understood. This was completed in minutes he was so efficient. I received a text also giving info on the person attending and what would happen next.I wasn’t waiting an hour & as was described Charlie (Thomas) rang to confirm how long he would be & what to do next. He met me by my car & got to work right away. He was so friendly informative & made me feel at ease & safe. Unfortunately there was a fault with my OBD port , which he was unable to do. However he tried to speak his boss and colleagues for help. I had to ring The AA and after a few calls they came out within the hour and between them both I headed home.
Charlie stayed with me all the time and showed real concern about welfare & safety, very knowledgeable man. His kindness will never be forgotten. And also that of the man in the end the phone. To whom employed these people , I must congratulate you for your insight of employing such amazing people. Plus the bonus very reasonably priced too. Forever grateful

September 13, 2022
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Rated 5 out of 5 stars

Excellent service thankyou

Excellent service thankyou. Quick and efficient response.
Driver was excellent and new what he was doing car was unlocked in minutes would highly recommend would definitely use again but hope I don't leave keys again in my car.
Thank you once again for your service.

September 15, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Efficient, friendly and very helpful. Have used twice, for my own car and also my daughters. Both times really good service

August 20, 2022
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Rated 5 out of 5 stars

Key fob was left in the boot and the…

Key fob was left in the boot and the car locks itself after a short while! Called Key-assist and they were out within the hour. First class service! Both the advisor on the phone and the man who came out were very friendly and efficient. Positive experience.
Thank you

September 11, 2022
Unprompted review
Rated 5 out of 5 stars

Blaine to the rescue.

Whilst on holiday in Clevedon last week we unfortunately dropped our keys on the pier. Sadly they went between the planks and into the Bristol channel.
I was given the number of key assist by Green Flag.
I cannot praise this company enough for their professionalism and care. From the people manning the phones to the technician, they were all kindness itself.
Blaine, the locksmith called us to let us know he was on his way and was very reassuring regarding the keys. Once he had arrived it took him about 30 minutes to get us on our way. Thank you again for all your kindness and care.

September 9, 2022
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Rated 5 out of 5 stars

Amazing service!

Ross was out to my car in a few hours, was absolutely lovely and went above and beyond to help me get in my car! Could not recommend them enough!

September 11, 2022
Unprompted review
Rated 5 out of 5 stars

GREAT SERVICE My only car key was damaged by a…

My only car key was damaged by a mechanic at my usual garage and was not reliable anymore. I found the staff at Key Assist efficient and helpful, all was easy to arrange. I wasn't happy paying upfront but I needn't have worried. Jamie Steer rang me several times before arriving early, was extremely professional and explained everything carefully. Could not have asked for a better service. Well done guys & girls. Thank you.

September 11, 2022
Unprompted review
Rated 5 out of 5 stars

Recommended

Excellent professional service with great communication throughout. Josh was really helpful and got us back on the road in minutes. Saved all the hassle of booking low loader and deivering to garage. Hope we wont need this service again, but would re ommend.

September 11, 2022
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Rated 5 out of 5 stars

I give 5 stars because the device and…

I give 5 stars because the device and cost deserve that. I would say ok me thing was not made clear to me. I thought my ordinary key non wireless, would still work. Not the case. I have had another one cut now. Just a plain key. If I had an known this I would have ordered 2 new keys not one. Minor point not to detract from a great service at a good price. Date approx.

August 30, 2022
Unprompted review
Rated 5 out of 5 stars

Very straight forward and easy

Very straight forward. Explained my issue and they had a locksmith to me with in 3 hours and I was given an update from the drive with a rough eta. Would recommend

September 8, 2022
Unprompted review
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