The snapped key was replaced and reprogrammed very quickly. The whole process took less than 45 minutes, and the lad who did the job was very professional and polite. Best decision ever made to get... See more
Company replied
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Review summary
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Reviews shaping this summary
Outstanding 2 calls, one to lodge missing key, one to confirm 2 days later keys were not to be found. Technician was put within a few days, car key replaced quickly and efficiently. 100% recommend... See more
Company replied
Good communication via phone, email, text. Phone sgents were especially friendly and gave good and encouraging advice. Clear requirements for claim to progress and resolution was prompt. A very good,... See more
Company replied
From the moment of the fist call, the lady was very helpful and asked me what the issue was, and what I needed to do next. Once the initial 2 days was up, I contacted again and gave my ref number,... See more
Company replied
Company details
Information provided by various external sources
A company with over 40 years experience of supplying comprehensive cover for lost and stolen keys,replacement locks & locksmith charges. Peace of mind, a quick response, access to an approved network of locksmiths with support from our UK call centre 24hrs a day
Contact info
2-3 Quayside House, Quayside, Salts Mill Road, Shipley, BD18 3ST, Bradford, United Kingdom
- 0345 3030550
- socialmedia@keycare.co.uk
- keycare.co.uk
4.7
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Not worth insuring
Simple
A replacement key cost me over £300-00
You only reimbursed me £50-00
Hardly covers the Insurance cost !
Waste of time making a claim.
August 3, 2026
Reply from Keycare
Thanks for your feedback John. Apologies that you have been unhappy with the outcome of your claim. Your complimentary key insurance cover as a Gold member covers you up to £1500 for lost and stolen keys. If your keys are broken, damaged or faulty, the cover limit is £50. There is no extra cost for the insurance as it's included within your membership benefits.
Service was great
Service was great. Communication on the day could have been a little better but that’s not all the teams fault.
The blade part of my key doesn’t work & as the new fob is aftermarket. Doesn’t fit smoothly into the ignition as before. But my car is operational & ultimately that is the goal
August 3, 2026
Reply from Keycare
Thanks for the review, I will feed this back to Key Assist to contact you.
Great service all round
Great service all round. Key replaced very quickly with mobile service. Couldn’t ask for much more.
August 3, 2026
Reply from Keycare
Thanks for the great review.
A very easy process when I lost my car…
A very easy process when I lost my car keys, very glad I got the extra insurance to cover key loss
July 23, 2026
Unprompted review
Reply from Keycare
Thanks for the great review.
Absolutely wonderful service
Absolutely wonderful service, A delay obtaining Honda key blank (which was not Keycare’s fault). When key blank was eventually obtained (kept informed of progress by AA and Keycare) Then informative AA engineer completed the job. Many thanks to both Companies also to Tesco Insurance
August 3, 2026
Reply from Keycare
Thanks for the great feedback.
Reply from Keycare
Thanks for the great feedback.
Helpful Key Replacement Technician
Helpful technician, efficient service to get me a spare car key
August 3, 2026
Reply from Keycare
Thank you for your comments. Is there any area in which we could improve?
Good communication via phone
Good communication via phone, email, text. Phone sgents were especially friendly and gave good and encouraging advice. Clear requirements for claim to progress and resolution was prompt. A very good, even a surprising easy process
August 3, 2026
Reply from Keycare
Thanks for the great feedback.
Great cover
Fast response and new key within 20 minutes of arrival to my home address, nothing to pay ,
great cover .
July 28, 2026
Reply from Keycare
Thanks for the great feedback.
Very easy process
Very easy process, after my son lost his keys, we had full replacement in 4 days with the option of a hire car whilst waiting and also recovery of the vehicle. 100 recommend 👌
August 3, 2026
Reply from Keycare
Thanks for the great feedback.
excellent rapid reply when lost key…
excellent rapid reply when lost key communicated. Action explained and carried out to secure replacement.
July 3, 2026
Unprompted review
Reply from Keycare
Thanks for posting this feedback.
Reply from Keycare
Thanks for posting this feedback. Were there any specific ways in which we could improve?
Brilliant customer service.
Brilliant customer service.
All questions answered, quickly and courteously.
Very helpful and friendly.
Thank you
July 31, 2026
Reply from Keycare
Thanks for posting this feedback.
Good customer service,easy to deal with.
July 31, 2026
Reply from Keycare
Thanks for posting this feedback.
Excellent Work
Bloke was very knowledgeable and found problems, but he used his knowledge and finished completing the task perfectly
July 31, 2026
Reply from Keycare
Thanks for posting this feedback.
Great Service
Quick and great service even came to my place of work to do my key replacement also great customer service
July 29, 2026
Reply from Keycare
Thanks for posting this feedback.
It was so simple to sort out great help…
It was so simple to sort out great help from person on phone I’d lost the keys for the car got offered a hire car but didn’t need the key was cut and man came to house programmed to car all good would recommend to anyone give them a go
July 29, 2026
Reply from Keycare
Thanks for posting this feedback.
We lost a car key whilst on holiday and…
We lost a car key whilst on holiday and consequently my wife and I had to share the one remaining key we had. This was quite annoying and confusing knowing who had it or where it had been put!
We were so pleased with the prompt and efficient manner in which your agent came to our house and programmed a replacement key fob. He was very pleasant very quick and did a great job for us. Everything works well our only problem was deciding who has the nice new Key Fob! I won! Ha ha!
July 29, 2026
Reply from Keycare
Thanks for posting this feedback.
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