At the beginning the key did not work because it was ‘already in use’. The customer service resolved the issue in two days. So I give 4 star due to this inconvenient.
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Great choice but read the description and watch out for sellers mis-describing products. Refund process was tedious but they got there in the end.
Company replied
Have had a few transactions complete successfully. Most recent transaction is "not finalised", yet the transaction has gone through Paypal as authorized. Support said order hasn't reached their syst... See more
Bought terraria steam altergift and the link I received just redirected me to the steam home page. Sent the problem to customer service and still no response from them after 10 hours. Really disappo... See more
Company replied
Company details
Written by the company
Keycense is an industry platform specializing in digital software products, gaming, operating systems, productivity software, anti-virus, and more. What we do best is ensuring a secure and quality purchasing process for our customers.
Contact info
4.0
Great
656 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 week
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Reply from Keycense
Hi KT,
We are sorry to hear that. Could you please share more details with us?
Best regards,
Keycense Team
SCAM SITE
I just bought Death Stranding Director's Cut but received Dying Light Definitive Edition (ROW) instead, which I did not ask for.
I just got scammed by this fake site.
June 24, 2025
Unprompted review
Reply from Keycense
Hello,
Thank you for the review.
We admit that due to a human mistake with uploading the stock 4 keys were added to the incorrect offer. All 4 orders were already refunded and customers informed accordingly.
We are very sorry for the situation and we hope that this mishap will not be a deal breaker for you in the future.
Thank you in advance for you understanding. We wish you a great day ahead!
Warm regards,
Keycense Team
Scam
My order says its completed but the steam acc is still loading for the FNAF Secrets Of The Mimic game and i feel like ive just been scammed.
June 23, 2025
Unprompted review
Reply from Keycense
Hello Vojta,
Thanks for sharing your experience.
We are very sorry for the inconvenience caused. Indeed, your order was completed at the time and the product was not delivered by the supplier despite us sending multiple API calls.
As such, as informed by Mariane, we had to issue a refund as we did not have any copy of the product ready to be sent and we believe that we should not keep your money while we had no guarantee if or when the stock would be available again.
Thank you for trusting us in the first place and we hope that you will give us a chance in the future to change the impression.
Kind regards,
Keycense Team
Steam link, Not a Key.
I wasn't able to get my key and instead got a steam link. I will change my review upon refund or an issue of the key. My order number is #68550
Update: Issue was resolved, updated rating to 5 stars
June 19, 2025
Unprompted review
Reply from Keycense
Hello!
Thank you for leaving a review.
We can see that your order is for Viscera Cleanup Detail Steam Gift | Steam Altergift, not a Steam Key. A correct product has been sent.
However, since this is not something you desire, we will reach out to you and the supplier to sort out the situation.
Best regards,
Keycense Team
Money wasted, with no support.
Hello,
I made a payment for the game Last Epoch from the account associated with this email. The money was taken from my account but I did not receive the license by email, and no order appears in my orders. When I completed the transaction I received a message with red text saying that I did not have funds, but I did since the money was stolen from me. The ticketing process is cumbersome, I could barely find a link on Google, not even on their website. Total disappointment from them.
LE: Resolved
June 17, 2025
Unprompted review
Reply from Keycense
Hello,
Thank you for sharing your experience. We are sorry to be causing your this trouble.
We have found a ticket related to your purchase. It seems that we sufferred a technical issue with the card provider at that time. What happened is that the order was not created correctly on our backend. Therefore it was not visible in your order history and said error message appeared on your end.
Despite that, the payment provided froze the funds on your card which our team voided within a few hours and it should already be reflected on your end.
As for the contact information, we include it in order history, our terms and policies, mailing, or FAQ. You can also find an email directly on Trustpilot profile as well.
Regardless, we appreciate your feedback and we will make sure to improve in that aspect as soon as possible.
Once again, we are very sorry for the issue and hope that you will give us a chance in the future to change the impression.
Have a good day!
Best regards,
Keycense Team
Order "Loading", no key
I bought Balatro in Europe, a Steam key, and I received an email that the order was confirmed, but I didn't receive any code. On the Keycense page, my order is constantly showing as "Loading," and I don't see any key anywhere. My order is 6851985d6ff4b444bdf5f0e0 (nevermind, after some hours, they refunded the order without saying anything, not buying anymore here)
June 17, 2025
Unprompted review
Reply from Keycense
Hello there!
We are sorry to hear about your negative experience. Indeed, upon checking the order we can see it was automatically refunded. The reason for that is the seller was not able to send a key despite numerous API calls we made while the order was loading on your end.
Unfortunately, it turned out to be out of stock and to ensure the quickest possible reimbursement our system automatically issued a full refund back to your card. It is designed this way as we are not able to guarantee the ETA of the keys getting back in stock and your money should not be held with us if we can't deliver the key immediately.
We are sorry for the inconvenience we caused. Rest assurred that such a situation is a rare occurance and should not happen if you try to place an order in the future.
In case of any questions we are just one message away.
Best regards,
Keycense Team
First time I buy in this store and …
First time I buy in this store and the truth was too simple, pretty straightforward, in addition to finding very good prices the gamekeys
June 13, 2025
Unprompted review
Reply from Keycense
Good morning,
Thank you for trusting us with your purchase. We are very happy to deliver what was expected and we hope that you will visit us in the future!
Best regards,
Keycense
Worst service ever
Worst service ever, I wouldn’t accept their products not even for free. Do your self a favor and stay away off this one.
April 25, 2025
Reply from Keycense
Hello Sergio,
We are sorry to hear that about your experience with us.
We found your ticket and see that you did not provide the requested evidence so we could not verify the issue.
Please, get back to us at your earliest convenience and we will do everything we can to provide you with a solution.
Best regards,
Keycense
Honestly
Honestly! This company was easy to order from, they made my downloading experience easy and simple. I had no problems with their software and would actually order from them again.
June 2, 2025
Unprompted review
Reply from Keycense
Hey Leon, it's great to hear!
We hope that the software will serve you for a long time.
All the best!
Keycense
Very untrusted site.
I just bought a Le Mans Ultimate DLC Pack 1, and I got scammed, after I put all my data card on the site, after the payment, the money was taken from my account but I didn’t receive the key, seem that I got scamed, I just contacted the support team, I hope they gonna see my ticket (4679), for my first experience on this site, is very suspicious and got no trust for the buys.
June 7, 2025
Unprompted review
Reply from Keycense
Hey Seba,
Thank you for sharing your experience.
We are very sorry for the situation. It seems that the order failed despite the charge being made. It was already refunded during weekend and should be reflected on your end.
If further support is needed, our Support Team is happy to help.
Kind regards,
Keycense
Reply from Keycense
Hey Brandon,
We appreciate your feedback! It is our goal to ensure the process is quick and products affordable. Thanks!
Warm regards,
Keycense
the best shop for product key
the best shop for product key. Easy to buy, affordable and fast purchase experience.
May 30, 2025
Reply from Keycense
Hi Cristian,
Thank for sharing your experience!
We are very happy to have you as our customer and hope to serve you in the future.
Have a good day!
Warm regards,
Keycense
Reply from Keycense
Good morning!
Thank you for sharing your feedback, it means a lot to have your trust.
We do our best to expand our offer and improve the service. We hope to serve you again soon!
Warm regards,
Keycense
Purchase was quick and easy
Had some difficulty on my end with installation but having someone to chat to live to help within minutes and talk me through everything made my experience. Will 100% buy again and recommend.
June 2, 2025
Unprompted review
Reply from Keycense
Hi!
We are literally over the moon that you are satisfied with our service. Such feedback keeps us motivated. Thanks!
Kind regards,
Keycense
Good product at a great price and quick…
Good product at a great price and quick follow up on a question from customer services
June 2, 2025
Unprompted review
Reply from Keycense
Hey Eric,
We are happy that you are satified with our service and products. It means a lot!
Have a good day!
Kind regards,
Keycense
First understanding what was necessary…
First understanding what was necessary for me was done well. Clear guidance helped me complete the purchase soon. I appreciate the timely communication and help received.
Jason on the online chat was very helpful.
May 26, 2025
Unprompted review
Reply from Keycense
Hey,
Thanks for taking the time to share the review!
Hope to see you again soon!
Warm regards,
Keycense
This site is legit and very…
This site is legit and very professional. I ordered two windows 10 pro licenses (separate orders) with no issues. Licenses keys are immediate after payment. Also support follow up after purchase.
May 31, 2025
Unprompted review
Reply from Keycense
Hey Dale,
Thanks for sharing your experience!
It's great to hear we met your expectations and you are satisfied with our service.
Have a good one!
Best regards,
Keycense
Reply from Keycense
Hey!
Thank you for a nice review. We hope to see you again soon!
Our Team is always happy to help.
Best regards,
Keycense
Show key button doesn't work
I bought Elden Ring Nightreign off of their site. Everything went smoothly, but when I went to my orders to get my key it just didn't show. I pressed the show key button a million times at this point and it just doesn't give me a key. My money has been taken but I didn't get a key. Support also just doesn't answer me (Request number: 4480).
May 30, 2025
Unprompted review
Reply from Keycense
Hello Enno,
We are sorry to hear about the issue. Our Team will contact you to provide more information about the temporary issue we had. Please, accept our apologies.
Kind regards,
Keycense
Sold already used key
Bought a steam key for Nightreign, and when I tried to redeem it it says that it was already used.
May 30, 2025
Unprompted review
Reply from Keycense
Hey Alex,
We are sorry to hear about the issue. Could you please share more details so we can verify it on our end?
Best regards,
Keycense
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