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KeyNest - Smart Key Exchange Reviews 1,278

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TrustScore 4.5 out of 5

4.5

Vacation Rental
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service itself is frequently described as reliable, easy, and convenient, with consumers noting the efficiency and peace of mind it provides, especially regarding key management and emergency access. Response times are often mentioned as quick and accurate, contributing to a smooth user experience. However, some customers also noted dissatisfaction with customer service, describing interactions as unhelpful or slow to resolve issues. A few other people also felt that the service was unreliable at times, citing problems with key collection, locker failures, or issues with unregistered keys due to poorly trained staff.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and efficiency.... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful and efficient... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with its reliability and... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick and... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the service easy to use, convenient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had such a great experience with KeyNest support, thanks to Bianca. I accidentally deleted a key in the portal and was worried it wouldn’t be available in time for visitors. Bianca was incredibly ki... See more

Rated 5 out of 5 stars

Had a really great experience with Keynest. The service is super reliable and has allowed friends to pop in to our home and keep an eye on it while we're away. But more notably I forgot to cancel... See more

Company replied

Rated 5 out of 5 stars

It has been my first time using KeyNest service and hosting AirBnb the last few months. The service has been generally easy and convenient to use, and definitely meets a need. Telephone has gone strai... See more

Company replied

Rated 5 out of 5 stars

Knowing we can access a house key in an emergency (the shop we keep it at is open 24/7 as well) has given us huge peace of mind. My husband and I travel a lot, and knowing there is a key close by a... See more

Company details

  1. Vacation Rental

Written by the company

KeyNest is a network of locations across Europe where Airbnb guests are welcomed and handed the keys to their flats. Hosts can track key status and grant property access to guests and cleaners online. Contact us for 24-hour, multilingual support.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 36% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Fast and efficient support

Not even a minute after asking for help, someone intervened. Lisa was quick to understand my issue and provided me with a simple fix.

Couldn't ask for a better experience.

November 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Great customer support

Keynest customer support is really good, Lovely helped me sort out an issue with my keys and it was resolved within 15 minutes.

November 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service for keys management

Using keynest is really simple and it solves keys management problems.
I had a very good experience also with their customers care, "Lovely" was professional and effective.

August 18, 2025
Unprompted review

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