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kfc.co.za Reviews 111

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TrustScore 3.5 out of 5

3.5

Take Away Service
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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, most reviewers were somewhat happy with their experience overall. Many customers frequently praise the friendly and active staff, noting that employees often serve with a smile and are welcoming. Reviewers also appreciate the hot, fresh food and the cleanliness of the stores, with several mentioning a healthy environment for dining. The speed of service and efficient order fulfillment are frequently highlighted as positive aspects, with many receiving their orders quickly and accurately. However, some customers also noted significant issues with service, including rude staff, incorrect items, and long waiting times, particularly for online orders or at the drive-through. There are also complaints about product quality, such as spoiled coleslaw, inconsistent meat taste, and wings not being prepared as advertised, leading to dissatisfaction with the overall food experience. A few other people also felt that stores were out of core menu items, like chicken, despite being open, and some experienced issues with melted ice cream or missing order components.

What people talk about most

Service

People report ambiguous experiences with service, with many customers expressing significant dissatisfaction,... See more

Staff

Clients share ambiguous opinions on staff, with many reviewers praising the team for being friendly,... See more

Order

Customers consistently note ambiguous experiences with order, with many reviewers expressing frustration over... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the food as hot, fresh, and delicious,... See more

Product

Reviewers highlight negative aspects of product quality, with many consumers reporting receiving incorrect or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to kfc randparkridge,wow i have never been so happy,staff at randpark are very friendly and very active,my food was hot and fresh,for sure im going back there again

Rated 5 out of 5 stars

Yesterday I was at Nigel *Angelo Mall* kfc1 and I was so impressed with their service, very friendly and welcoming especially their Supervisor *Refiloe Mashiane*, their food was tasty, fresh and delic... See more

Rated 5 out of 5 stars

Very good i ate the most tender loving chicken and fresh hot wings with an amazing dine in experience. The place was clean to dine in and the service was excellent

Rated 2 out of 5 stars

This is a 5 year review. I don't complain about food or anything but after being told by two KFC franchises in the same night we don't have chicken I just decided it was time. Part of the complaint i... See more

Company details

  1. Take Away Service
  2. Fast Food Restaurant
  3. Online Food Ordering Service
  4. Pizza Delivery

Contact info

3.5

Average

TrustScore 3.5 out of 5

111 reviews

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Rated 1 out of 5 stars

Hi the drive thru takes to long and the…

Hi the drive thru takes to long and the other people gets mad at me but i am walking thru the drive thru and other people are swearing at me because kfc drive thru takes to long but i was there first and then they say but you dont have a car so you cant order here and kfc is closed so please do better because other wize i am not going to buy there any more i give this 0 out of 100 for kfc

December 16, 2024
Unprompted review
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Rated 5 out of 5 stars

Phenomenal

Had received an excellent service from this store they definitely have scored themselves a loyal customer in me🫡🥰

November 5, 2024
Unprompted review
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Rated 5 out of 5 stars

awesome service

awesome service, they were so welcoming, they took my order with big smiles on them faces. They told me how long I was going to wait. my meal was hot and ffsh6

November 3, 2024
Unprompted review
Rated 5 out of 5 stars

I went to KFC Randpark ridge on the…

I went to KFC Randpark ridge on the 14th of October for breakfast, I don't want to lie the food was great the service was also on another level. I'm definitely going to visit again. I loved everything.

October 14, 2024
Unprompted review
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