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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the friendly and welcoming staff, noting that many employees serve with a smile. Many also appreciate the freshness and hotness of the food, with some specifically mentioning tender chicken and crispy wings. The cleanliness of the dining areas and the speed of service are also commonly highlighted as positive aspects. However, some people were dissatisfied with the product quality, citing issues like off-smelling coleslaw, improperly dunked wings, or inconsistent meat quality. There are also mentions of rude service, incorrect orders, and long waiting times, particularly for online orders or at the drive-through.

What people talk about most

Service

Reviewers mention ambiguous feedback about service. Many customers praise the excellent service, highlighting... See more

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise the team as friendly,... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported significant delays, incorrect items,... See more

Quality

People report ambiguous experiences with quality. Many customers praise the food as hot, fresh, and... See more

Product

Consumers express significant dissatisfaction with the product. Many reviewers report receiving incorrect or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to kfc randparkridge,wow i have never been so happy,staff at randpark are very friendly and very active,my food was hot and fresh,for sure im going back there again

Rated 5 out of 5 stars

Yesterday I was at Nigel *Angelo Mall* kfc1 and I was so impressed with their service, very friendly and welcoming especially their Supervisor *Refiloe Mashiane*, their food was tasty, fresh and delic... See more

Rated 5 out of 5 stars

Very good i ate the most tender loving chicken and fresh hot wings with an amazing dine in experience. The place was clean to dine in and the service was excellent

Rated 2 out of 5 stars

This is a 5 year review. I don't complain about food or anything but after being told by two KFC franchises in the same night we don't have chicken I just decided it was time. Part of the complaint i... See more


3.5

Average

TrustScore 3.5 out of 5

111 reviews

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Rated 1 out of 5 stars

Ordered a wicked box and original all…

Ordered a wicked box and original all star box all the food was cold n the zinger burger was stiff n cold tasted like left over take aways. KFC V & A waterfront im disgusted in your service. Date was 17th of may 2025 order number 238

May 17, 2025
Unprompted review
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Rated 5 out of 5 stars

In this cloudy weather I woke up late…

In this cloudy weather I woke up late and couldn't prepare myself breakfast so on my way to work I passed through kfc Lambton for breakfast and It truly exceeded the expectations. The food was so fresh and warm my coffee was also hot I'm very happy with their service as well as their food

May 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Good day I visited kfc moorton…

Good day I visited kfc moorton yesterday late around 6pm when I entered I smell a kfc which make me hungry 😋 and the staff were so nice to me they even asked me how was my family which is the first time I had a experience cashier lake that gal who sav mi

March 1, 2025
Unprompted review
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Rated 1 out of 5 stars

I am extremely disappointed with KFC…

I am extremely disappointed with KFC…
I am extremely disappointed with KFC, on the website they’re supposed to open at 7am but that is not the case. They need to stop misleading customers about the operating times.

February 26, 2025
Unprompted review
Rated 1 out of 5 stars

Absalutely discussed with the…

Absalutely discussed with the presentation of KFC food.

Ordered a Double crunch burger. Only requested the lettice to be removed. Received the burger 2 times smaller then the previous one. Only cheese the meat an a bun as thin as paper. Not R73.90 worth.
The Fransice should please have a look at the quality of there food. Will never order again.

February 25, 2025
Unprompted review
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Rated 5 out of 5 stars

I just had great were the lady by kiosk…

I just had great were the lady by kiosk assisted with smile, it was much easier no waiting time and fantastic wings cooked very well even my family enjoyed it and store atmosphere was good and staff very professionally and trained well with good communication skills thumps up to Thandazile who delivers very quickest services and to the rest of the employees keep it up preparing best chicken

January 26, 2025
Unprompted review

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