I ordered an ND Filter for my mirrorless camera and needed a lens cap for the larger thread, so I ordered one from K&F as well. The cap wasn't a perfect fit for the filter, but when I contacted their... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I Love K&F Concept products! I have tested many of the top professional brands over 35 years as a professional photographer and they are all quite expensive but also very good. k&F Concept was a very... See more
Company replied
The staff and service are amazing! I’ve been using K&F concept UV filter for several years now. Just last year, I noticed the coating on on of my UV filters was coming off and contacted the support te... See more
Company replied
Bought a K&F Concept tripod via Amazon which unfortunately was missing the quick release plate. Amazon put me in touch with the K&F customer service (Rhian) who was very helpful and quickly arranged... See more
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Company details
- #2 of 10 best companies in Photo Shop
- #2 of 6 best companies in Camera Store
- #21 of 115 best companies in Electronics Store
About K&F CONCEPT
Written by the company
A pioneering photography accessory brand committed to empowering global creators with innovative, high-performance tools for professional imaging.
Since 2012, we’ve crafted lens filters, tripods, adapters, backpacks, cleaning tools, and camera batteries — delivering versatile solutions to photography enthusiasts worldwide.
Honored with Japan’s DGP Grand Gold Award for five years and the Red Dot Product Design Award, we blend innovation with precision to unleash creative potential through exceptional experiences.
Customer-Centered Service
Written by the company
- Multi-Channel Support
- After-sales and repair services available for all K&F CONCEPT products purchased from any platform, through our official website.
- Warranty
- 1-Year free repair for non-human errors. (*Warranty periods may vary by product, see official website for details.)
- Free Warranty Extension
- All K&F CONCEPT product owners can apply for an extended warranty on the official website for longer product protection.
- Easy Contact
- Reach us via official website online chat, phone, or email. (Service hours: PST 07:00 - 24:00)
Contact info
United States
- 888-968-9186
- service@kfconcept.com
- kfconcept.com
4.9
Excellent
581 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Absolutely fantastic customer service
Absolutely fantastic customer service, issue with an item, replacement sent within 4 days. Email answered promptly no delays in resolving. I’ve ordered several items over the last few months all perfect with the exception of the last item. Again resolved with no issue. Would not hesitate to purchase from again.
December 12, 2025
Unprompted review
Reply from K&F CONCEPT
Dear Bharat,
Thank you so much for this fantastic review and for being a valued customer over these past months. We are truly grateful for your continued trust and for your orders.
While we are delighted that your previous items have been perfect, we sincerely apologize for the issue with your most recent one. However, we are extremely pleased that our customer service team could reflect our "absolutely fantastic" commitment by resolving it promptly—with a quick email response and a replacement sent within 4 days.
Your statement that you "would not hesitate to purchase from again" is the ultimate testament to the experience we strive to provide: great products, backed by reliable and efficient support when needed. This means the world to us.
Thank you again for your loyalty and for sharing your experience. We look forward to serving you again soon.
K&F CONCEPT Team
The customer support reponsed quickly…
The customer support reponsed quickly and fixed my concern. I'd like to say thanks a lot.
December 12, 2025
Unprompted review
Reply from K&F CONCEPT
Dear David,
Thank you so much for taking a moment to say thanks. We're pleased our customer support could provide a quick and effective solution for you. That's always our goal!
We appreciate your trust in K&F CONCEPT.
K&F CONCEPT Team
Amazing product and service :D
I love the tripod I ordered. It's beautiful, hefty, and has been perfect for my needs. A few weeks ago, I twisted one of the bits too hard and broke it. I emailed customer service and they sent me an entire new part to replace the broken part, no questions. I don't think I even had a warranty. Super happy with my product and the service!!!
December 17, 2025
Unprompted review
Reply from K&F CONCEPT
Dear Lauren,
Thank you so much for this incredibly enthusiastic and detailed review! It absolutely made our day to read it.
First, we are thrilled that you love your tripod—hearing it described as "beautiful, hefty, and perfect" for your needs is exactly what our design and engineering teams hope to achieve.
More importantly, we sincerely appreciate you sharing your experience with our customer service. While we're sorry to hear a part broke, we believe in standing by our products and our customers. We're delighted that our team could provide a simple, no-questions-asked solution by sending the replacement part, and that this effort has contributed to you being "super happy" overall.
Your trust and satisfaction are our greatest rewards. Thank you for choosing K&F CONCEPT and for taking the time to share your fantastic experience with others!
K&F CONCEPT Team
My singual motion prism had a bubble in…
My singual motion prism had a bubble in it. I worked with Rhian and was amazing and had a replacement right away! Will only be using them from now on. It's an amazing prism as well.
December 10, 2025
Unprompted review
Reply from K&F CONCEPT
Dear Annette,
Thank you so much for this wonderful review! We are delighted to hear that you love your Singular Motion Prism and that it's living up to its "amazing" reputation for you.
We sincerely apologize for the bubble issue in the initial unit. However, we are thrilled that Rhian from our team provided you with such excellent support, ensuring you received a replacement right away. We are very proud of our team members who go above and beyond, and we will be sure to share your kind words with Rhian—feedback like this truly makes their day.
Most of all, your statement that you will "only be using them from now on" means the world to us. That is the ultimate goal of our customer care. Thank you for your trust and your loyalty. We look forward to serving you for many years to come.
K&F CONCEPT Team
Reply from K&F CONCEPT
Dear Preeths,
Thank you for your feedback! We're glad you're happy with the quality. We strive to maintain this standard in all our products.
K&F CONCEPT Team
Thank you very much for your quick and…
Thank you very much for your quick and accurate response to the issue.
December 19, 2025
Unprompted review
Reply from K&F CONCEPT
Dear Caleb,
Thank you for your kind feedback! We're very glad our team could provide a quick and accurate resolution for you. That's always our goal.
Please don't hesitate to reach out if you need anything in the future.
K&F CONCEPT Team
Really good customer service
Really good customer service on K&F's part. The issue with my product was really on the shipper, but they made it right within 24 hours. Delivered much more than what I was expecting. Great experience
December 15, 2025
Unprompted review
Reply from K&F CONCEPT
Dear Tony,
Thank you so much for this fantastic feedback! While we regret that you encountered an issue with your shipment, we are truly glad that our customer service team was able to resolve it promptly and to your satisfaction.
Going above and beyond to ensure a great customer experience is our top priority, so hearing that we "delivered much more than expected" is the highest compliment we could receive. We sincerely appreciate you taking the time to share your positive experience.
Thank you for choosing K&F CONCEPT.
K&F CONCEPTTeam
Customer Support exceeds expectations
In late August 2025, after an exhaustive search for a camera bag that could accommodate some personal items and a water bottle while also allowing for quick access to both my Nikon Z6 iii with Z 24-70mm f/2.8 lens attached as well as a Z MC 105mm f/2.8 VR S lens, I settled on the K&F CONCEPT Camera Sling Bag Crossbody Bag Camera Shoulder Bag which I purchased from Amazon.com.
After a trip to the Canadian Rockies, I noticed that the buckle for the waist strap had partially sheared off. I contacted K&F Concepts to ask if they could send me a replacement buckle on December 8.
It took a few different conversations, but once verified the purchase and had the information required, they informed me that a replacement was on the way on December 12.
I received the package on December 13 (5 days after my initial inquiry), and to my surprise, they had sent me a totally new bag! I had not expected this at all, as I had only asked for the buckle.
The speed with which they resolved my issue, while going beyond what was expected or required, tells me how much K&F Concept values their customers. I have absolutely no hesitation in recommending the sling bag I purchased, which suited my needs admirably, as well as their Customer Service Department / Staff most highly.
December 13, 2025
Unprompted review
Reply from K&F CONCEPT
Dear Deepika,
Thank you for taking the time to share such a detailed and wonderful account of your experience with our Sling Bag and Customer Service team. We are truly moved by your feedback.
It's fantastic to hear that after your exhaustive search, our bag met your specific needs for your trip to the Canadian Rockies with your Nikon Z6 iii setup. We're sincerely sorry to learn about the buckle issue you encountered afterward, but we are immensely grateful that you reached out to us.
Our team is delighted they could verify and resolve this for you promptly. More importantly, we are thrilled that the solution—sending a new bag—was a positive surprise that exceeded your expectations. Stories like yours are exactly why we do what we do; going the extra mile to ensure our customers feel valued and supported is at the heart of our philosophy.
Your unequivocal recommendation means the world to us. Thank you for trusting K&F CONCEPT with your gear and for allowing us to turn a small problem into a reinforced promise of our commitment.
We wish you many more adventures with your new bag!
K&F CONCEPT Team
Excellent customer service
Products are very good and high quality. Unfortunately a product I bought did experience a quality issue within the first 6 months of ownership, though the customer service department were very helpful in resolving the matter.
December 10, 2025
Unprompted review
Reply from K&F CONCEPT
Dear Ossian,
Thank you for taking the time to share your detailed and honest feedback. We sincerely appreciate your recognition of our products' overall quality and are glad to hear that our customer service team was able to resolve the issue you experienced helpfully and efficiently.
Please accept our apologies for the quality concern that arose within the first 6 months. While we strive for excellence in every product, we deeply value feedback like yours that helps us maintain our standards. More importantly, we are committed to standing behind our products with supportive service when needed.
Your satisfaction is our priority, and we're thankful for the opportunity to make things right. We hope this positive resolution reinforces your trust in K&F CONCEPT.
K&F CONCEPT Team
The best company for camera equipment…
The best company for camera equipment as well as excellent customer service, any faults with damaged item, they send a new one straight away. 10/10
December 15, 2025
Unprompted review
Reply from K&F CONCEPT
Dear Majharul,
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you’ve had such a positive experience with both our products and our customer service team.
It’s our goal to ensure every customer feels supported and valued, and we’re glad we could resolve your issue promptly. Your satisfaction means everything to us!
We truly appreciate your 10/10 rating and look forward to serving you again soon.
K&F CONCEPT Team
Customer service like no other
Customer service like no other, even after I was the one that screwed up! I really appreciate their help through it all and I look forward to doing more camera business with the best in the business! Thank you K&F.
December 11, 2025
Unprompted review
Reply from K&F CONCEPT
Dear Joe B,
Thank you for sharing such a warm experience! We truly believe that great service isn't just about solving problems—it's about standing by our customers through every little unexpected moment. We sincerely appreciate your trust and kindness, and we’re always here to be your most reliable support in your photography journey. We look forward to serving you again soon!
Wishing you many more wonderful moments to capture.
K&F CONCEPT Team
Quick help and high quality service
My brand new tripod had problems with the leg the first time I took pictures with it. I wrote to the support team and I quickly got the help needed. They sent me a new tripod. I can nothing but recommend kfconcept for everyone who are looking for high quality camera gear that just works.
December 4, 2025
Unprompted review
Reply from K&F CONCEPT
Dear Malthe,
Thank you so much for taking the time to share your positive experience with K&F CONCEPT!
We’re delighted to hear that our support team was able to quickly resolve the issue with your tripod leg and arrange a replacement. At K&F CONCEPT, we stand firmly behind the quality of our products and are committed to ensuring every customer is fully satisfied.
Your kind words mean a lot to us, and we truly appreciate you recommending us to others looking for reliable, high-quality camera gear. It’s feedback like yours that motivates us to keep delivering excellent products and customer service.
If you ever need further assistance, please don’t hesitate to reach out. Happy shooting, and we look forward to supporting your photography journey!
K&F CONCEPT Team
Professional after Sale Services
I recently ordered a CPL- VND filter from K&F but the size I receive wasn't the one I ordered.. I wrote to the after sale service and within a few days I received the right one. Customer service is kind, quick and professional. I really appreciate the build quality.
Thanks
November 23, 2025
Unprompted review
Reply from K&F CONCEPT
Dear BVISUEL,
Thank you for taking the time to share your experience with our CPL-VND filter and customer service team.
Please accept our apologies for the initial error in the filter size you received. However, we are very glad to hear that our after-sales service was able to resolve this for you quickly and professionally. Your feedback on their kindness and efficiency is greatly appreciated by the entire team.
It's also wonderful to know that you are impressed with the build quality of the filter itself. At K&F CONCEPT, we strive to combine durable, high-quality products with reliable and responsive support.
Thank you for your understanding and for giving us the opportunity to make things right. We value your trust and hope you enjoy creating with the correct filter.
K&F CONCEPT Team
Excellent Customer Service
Amazon.com is excellent with returns and buying replacement parts online, but most other dealers aren't. I find it's usually a long process of emails back and forth, validating the reasons for a return and paying extra for shipping. Buying extra replacement parts from K&F was easy. I highly recommend purchasing gear from them because they have excellent customer service and will parter with you to fix your gear if anything goes wrong.
December 10, 2025
Unprompted review
Reply from K&F CONCEPT
Dear Crystal,
Thank you so much for sharing this detailed and valuable feedback. We truly appreciate you highlighting the ease of purchasing replacement parts and the efficiency of our customer service process.
At K&F CONCEPT, we believe that supporting our gear after the sale is just as important as the initial purchase. Our goal is to make resolving any issues as straightforward as possible, without lengthy validations or unexpected costs for our customers.
It means a lot to us that you would recommend K&F CONCEPT based on this experience. We consider our customers partners, and we're committed to being a reliable resource for your photography needs for years to come.
K&F CONCEPT Team
Tripod offering excellent value for money and a reliable company
I ordered a K&F Concept tripod for my studio photos and videos and was really delighted with its features. It can be positioned in any way and supports both large SLR cameras and phones. It even comes with a remote control. This tripod has everything you need, while remaining very lightweight and fully adjustable. I love it.
A few weeks ago, two of the clamps no longer closed tightly enough to keep the tripod in place. I contacted customer service and after sending a video of the defect, they sent me a replacement tripod. I wasn't expecting that, and I'm really pleased to see that not only are their products very good value for money, but they are also a serious and very reliable company. Thank you!
Translated with DeepL.com (free version)
December 10, 2025
Unprompted review
Reply from K&F CONCEPT
Dear Céline,
Thank you so much for taking the time to share your experience with us on Trustpilot. We are truly delighted to hear that you are enjoying your K&F CONCEPT tripod and that it has been a reliable tool for your studio photography and videos.
It’s great to know that the versatility, lightweight design, and adjustability have met your needs—whether you’re using an SLR camera or a phone. We’re also glad you appreciate the included remote control!
Regarding the issue you experienced with the clamps, please accept our apologies for any inconvenience caused. At K&F CONCEPT, we stand firmly behind our products and are committed to ensuring our customers are completely satisfied. We’re happy we could resolve this quickly for you by providing a replacement tripod.
Your kind words about our customer service and product value mean a lot to us. It’s feedback like yours that motivates us to continue delivering quality products and reliable support.
Thank you again for your trust and for choosing K&F CONCEPT. We look forward to serving you in the future!
K&F CONCEPT Team
Very good company to deal with
Very good company to deal with, their products are very good products for any camera enthusiast. This bag is an awesome little camera bag for a little adventure with a few lens and an arsenal of batteries and K&F Concepts variable ND filters. Your batteries are a great purchase for my Sony ZV-E10. K&F is usually the company I go with for my camera needs
December 4, 2025
Unprompted review
Reply from K&F CONCEPT
Dear Michael,
Thank you so much for this fantastic review and for being a loyal supporter of K&F CONCEPT!
We are thrilled to hear that our products have consistently met your needs as a camera enthusiast. It’s especially rewarding to know that the bag, batteries, and our variable ND filters have become trusted parts of your photography adventures with your Sony ZV-E10. We design our gear with the goal of empowering creativity and reliability in every situation, and your feedback tells us we’re on the right track.
Knowing that K&F CONCEPT is your go-to company for camera needs is the highest compliment we could receive. Our entire team is committed to maintaining the quality and value you’ve come to expect.
Thank you again for your trust and support. We look forward to being part of your next creative journey!
K&F CONCEPT Team
I had purchased the K&F CONCEPT…
I had purchased the K&F CONCEPT 90''/230cm Ultra High Camera Tripod, Horizontal Overhead Shooting Travel Tripods with Metal Ball Head 10KG Load Capacity, Detachable Monopod, for Indoor and Outdoor Use T254A7+BH-28L from the K&F Concept store on Amazon. One of the tension clips on the legs of the tripod would not release. The support team had me try a few things, but it didn't work. To make things right, they are sending me a new base for the tripod.
November 24, 2025
Unprompted review
Reply from K&F CONCEPT
Dear Jonathan,
Thank you so much for taking the time to share your detailed experience and for your kind words about our K&F CONCEPT support team.
We are delighted to hear that you are enjoying the quality and functionality of your T254A7 tripod. At the same time, we sincerely apologize for the inconvenience you initially faced with the leg tension clip. Please know that your satisfaction is our top priority.
It was our genuine pleasure to assist you. We are so glad that our team could provide a prompt and satisfactory resolution by sending out a new base. Your understanding and patience throughout the process are greatly appreciated.
Feedback like yours is invaluable. It not only motivates our team but also reinforces our commitment to standing behind every product we make and providing exceptional after-sales service.
Thank you once again for choosing K&F CONCEPT. We are truly grateful to have you as a valued customer and look forward to serving you in the future.
K&F CONCEPT Team
My tripod head base severed contacted…
My tripod head base severed contacted customer service and they agreed to send me a replacement tripod free of charge. Very good service
November 30, 2025
Unprompted review
Reply from K&F CONCEPT
Dear Hugh,
Thank you for choosing our product and taking the time to share your service experience. We sincerely apologize for any inconvenience caused by the previous product issue, but we are pleased to learn that our customer service team resolved the problem promptly and effectively, providing a free replacement part.
We firmly believe that high-quality products need to be paired with reliable service. Your satisfaction is our greatest motivation, and we thank you for your recognition of our service. If you have any further questions or need assistance in the future, please feel free to contact us.
We wish you a pleasant shooting experience and look forward to continuing to provide you with reliable support!
K&F CONCEPT Team
Filter review
Product was as advertised and delivered in a reasonable amount of time
December 2, 2025
Reply from K&F CONCEPT
Dear David,
Thank you for your positive feedback! We're glad you're happy with your purchase.
Happy shooting, and we look forward to supporting you again in the future!
K&F CONCEPT Team
Great customer Service and great product
November 27, 2025
Unprompted review
Reply from K&F CONCEPT
Dear Mickie,
Thank you for the brilliant feedback! We're delighted that you were happy with our professional service and customer care.
Hope to see you again soon!
K&F CONCEPT Team
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