Horrific service and customer service. Fake followers, and not adhering to their terms and conditions. DO NOT USE THIS COMPANY Gaslighting responses - every single time filled with lies and lack... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Thinking about using Kicksta? Don't. Their "growth pod network" is just a bunch of low-effort Instagram accounts that are so obviously fake/bots that Instagram automatically removes 95% of them minute... See more
Company replied
Got the app because I wanted to grow my Instagram just like everybody else. two days later I didn’t see any improvement or cared about it anymore so i tried canceling my 7 day free subscription but... See more
Company replied
Free trial I tried their free trial just to find out they promote their website with with services they don't even offer. I tried out a free trial and they are refusing to cancel it and keep telling... See more
Company replied
Company details
Written by the company
With over 8 years in service, Kicksta is the global leader in growing genuine Instagram audiences without spam, bots, or fake accounts.
Contact info
United States
- support@kicksta.co
- kicksta.co
2.0
Poor
625 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have used many services like Kicksta…
I have used many services like Kicksta in the past and had issues with IG logging me out of my account the moment I entered my credentials. 4 weeks in with Kicksta and I still haven’t experienced any connection issues. I gotta say, I’m impressed!
April 28, 2024
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Kicksta team did a great job
Kicksta team did a great job in building my Instagram page! The growth was a bit slower than I expected, but the followers I got are spot on. Keep up the good work.
March 26, 2024
Don’t trust the reviews about Kicksta
Don’t trust the reviews about Kicksta! I was looking for a growth service to help me with my Instagram and stumbled upon Kicksta. Reading all the bad reviews really made me question if I should give them a go, and I’m glad I did!! My followers are increasing steadily, the support is great, and I had no trouble with my Instagram account thus far. Would recommend!
April 1, 2024
Early so too early to tell
Just signed up a week ago and their service is good but haven't really seen anything happen in terms of results. If I don't see any results in the next weeks will cancel and look for something else.
April 21, 2024
Unprompted review
Reply from Kicksta
Dear Edgar,
Thanks for sharing your experience with Kicksta thus far!
Since our service is all about organic growth the whole process is a bit slower at first, especially if you did not use any growth services in the past. We're sure you'll start seeing the real benefits in no time! 😊
Please reach out to our support so they can check if your settings are properly optimized for future growth.
Kindly,
Kicksta Team
Crap app
When you cancel on the day your subscription will end they won’t allow you to cancel. When you check your gained followers almost all are fake accounts. Almost all has no followers only thousand of following.
April 20, 2024
Unprompted review
Reply from Kicksta
Dear Cherilyn,
Thank you for your candid feedback and we sincerely apologize for the difficulties you've experienced with our service. Please rest assured, we are committed to resolving these issues promptly.
Our cancellation process should be straightforward, and we’re sorry to hear that was not your experience.
Since we would appreciate the opportunity to rectify this situation, could you please contact our support directly at support@kicksta.co, or let us know the best way to reach you? A dedicated team member will personally handle your case to ensure all your concerns are addressed swiftly.
Thank you for bringing this to our attention!
Best Regards,
Kicksta Team
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Took Money From My Account
Stole Money from my account!
I ended my subscription 2 years ago with this company, as I wasn’t happy with service, last week they took $99 out of my account! Maintaining it was from an unpaid subscription…2 years later?! Which was totally wrong once I pulled up an email confirming my account had been cancelled!
Considering my address and card details have changed so; legally they are not allowed to do that… It’s fraud!
I have since received a refund, but be carful when choosing this company. As that is very unprofessional.
April 11, 2024
Unprompted review
Reply from Kicksta
Dear Laura,
Thanks for bringing this to our attention and do accept our apologies for the inconvenience this might have caused.
This is not how Kicksta's doing business and we did our best to make things right by refunding the payment collected over the weekend.
Although we understand that your trust in our company is at an all-time low, we would like to offer an entire month of our most advanced plan, completely free of charge, to make it up to you.
Please reach out to our support so we can sort everything out.
Best regards,
Kicksta Team
Absolute scam
Absolute scam, did not deliver on their promise of followers and instead put my instagram account in jeopardy of being deactivated.
April 11, 2024
Unprompted review
Reply from Kicksta
Dear Alex,
Thank you for your honest feedback about your experience with Kicksta. We're truly sorry to hear that our service did not meet your expectations and apologize for any concern caused.
Please be assured that our service is designed to be safe and compliant, and we are committed to the highest standards of service.
To better understand your situation and resolve any issues, could you please contact our support team or respond to our Information Request? We'll be more that happy to assist you and improve your experience.
Best regards,
Kicksta Team
get ready to loose 80% of your…
get ready to loose 80% of your followers in 3 weeks after quiting the program...
March 29, 2024
Unprompted review
Reply from Kicksta
Hi Kosho,
Thank you for taking the time to share your experience with Kicksta, and we apologize if the quality of the service did not meet your expectations.
We tried searching for your account to see what exactly happened with your growth but we weren't able to pull any data under this name.
If you have time, please email us at support@kicksta.co with your IG handle so we can look it up.
Looking forward to hearing from you.
Thanks!
Kicksta Team
they rob you
they rob you, platform is not working at all, nearly impossible to cancel the subscription, i had yo open a paypal dispute in order to cancel. Never again.
March 26, 2024
Unprompted review
Reply from Kicksta
Dear Elia,
Thank you for sharing your feedback with us.
We're sorry to hear about your negative experience. Upon reviewing our records, we couldn't find any cancellation requests or communication from the email address associated with your subscription.
We apologize if our service didn't meet your expectations. Unfortunately, without knowing your dissatisfaction, we were unable to address and improve your experience.
We want to assure you that there is no need to involve third-party services like PayPal for subscription cancellations, as our customer support team is committed to responding to all inquiries within 24 hours.
Could you please provide any other email correspondence you may have used to contact us? We're here to help and ensure your concerns are resolved promptly.
Kindly,
Kicksta Team
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Reply from Kicksta
Dear Emma,
Thank you for taking the time to share your feedback with us!
We sincerely apologize for any confusion or inconvenience you might have experienced regarding the cancellation process. Our intention is to make this process as straightforward and efficient as possible, ideally requiring no more than 5 minutes to complete without unnecessary back-and-forth communication.
The policy is designed to gather insights from users to aid in the continual improvement of our services. We place high importance on an easy cancellation process and take your concerns seriously, ensuring they are prioritized and addressed promptly.
The purpose behind our cancellation process is to be immediately informed of any issues, allowing us to swiftly take action and rectify them.
Rest assured, we are here to support you through this process and are keen to resolve any issues you've encountered as quickly as possible.
Kindly,
Kicksta Team
It works! Great costumer service
I've been using Kicksta for about 2 months now, and although I had a few hiccups at the beginning, it works well now, and my follower numbers are growing continuously with the target audience I choose. My personal experience with the Kicksta customer service has been great so far. They really make an effort to fix issues with their service and ensure everything runs smoothly. I was sceptical at the beginning, but it works, and I would recommend everyone to give it a try.
February 19, 2024
HORRIBLE
I have asked multiple times for my trial subscription to be cancelled and this company COMPLETELY IGNORES ME. This is an absolute scam. I will be in contact with a fraud agency regarding this company.
February 9, 2024
Reply from Kicksta
Dear Jenna,
Thank you for taking the time to share your feedback with us.
We recognize how crucial an easy cancellation process is and we want to assure you that these issues are a top priority for us.
Your subscription has been scheduled for cancelation but you're still free to use the remaining of your trial without any charges to your account. Should you have any more questions or need further assistance, our customer support team is here to help.
Kindly,
Kicksta Team
We are new to Kicksta
We are new to Kicksta, but had to leave a review early on to commend them on their great communication and ease of process to set up. They're online chat with real people are there to help you at all hours if you have a problem, question or in need of tips and advice. A great experience so far.
January 29, 2024
Unprompted review
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Update on SCAMMERS
Update on SCAMMERS, I've just submitted evidence to TrustPilot as Kicksta asked me to delete my reviews on exchange for a refund. I've also since realised; that on the trial I selected; the package they charged me for *without my permission* states "1000 followers p/month" it also states they are organic and targeted.
Instead I have received 4 followers in total, all fake accounts. I want to be clear, I did not use the service and then ask for a refund, I did a trial; they charged me without my permission, I emailed the same day asking for a refund, as; at the time I'd only received 2 fake followers... They have refused to give me a refund ever since, I have no idea what else to do as they've stopped answering my emails now. I've reported them to TrustPilot, and I've reported them to my bank; sending evidence to all. BE SO CAREFUL GUYS, DO NOT USE THEM, this company is a total fraud; the followers are not targeted or organic, and they are faking 5 star reviews to keep their image up, they do not care about customers, they are taking peoples money from bank accounts even long after they've cancelled... Read the other 1 star reviews. All I can do is keep leaving reviews - and report them with all my evidence to bank, fraud crime stoppers and more.
January 29, 2024
Unprompted review
Excellent Customer Support!
I had a few technical difficulties initially setting up, however the tech support was excellent and very helpful! So far my Instagram account is steadily increasing, so all things are positive at this stage.
January 28, 2024
Unprompted review
A great service
A great service! I do recommend this to friends all the time .
January 26, 2024
Unprompted review
Very helpful and easy
Very helpful and easy ! Support answers straight away 😀
January 26, 2024
Unprompted review
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It's a scam
Do not - it's a scam! The 7 day trail does nothing and to cancel you need to contact them and they don't answer.
January 22, 2024
Unprompted review
Reply from Kicksta
Dear Sama,
I hope this message finds you well. Firstly, I want to express our sincere gratitude for taking the time to share your thoughts and experiences with Kicksta. Your feedback is invaluable to us, and we genuinely appreciate your openness.
I want to extend my sincere apologies if your expectations were not met during your time with Kicksta. I understand that you encountered issues connecting your account, and I want to assure you that our team was diligently working to assist you. It's possible that our responses may not have reached you, and for any inconvenience caused, I deeply apologize.
Regarding the cancellation process, I'd like to shed light on its purpose. Our aim is to ensure that we are promptly informed of any issues with an account, allowing us to address and resolve them efficiently. I understand the importance of a seamless experience, and I regret if this process may have caused any confusion.
On a positive note, I want to assure you that your account has been successfully canceled. A confirmation email has been sent to the email address associated with your account. If you haven't received it, please check your spam or junk folder. If there are any further concerns or if you require additional assistance, please don't hesitate to reach out to us directly.
Once again, I appreciate your feedback and the opportunity to address your concerns. We value your trust and are committed to continuously improving our services based on customer input.
Thank you for your understanding.
Best regards,
Kicksta Team
This company sucks
This company sucks. So buggy, complete scam. Try to cancel my account but they completely ignore me!! I will be calling my bank.
No easy cancel, you have to contact the team so they can cancel your account. After I messaged they completely ignored me. Please cancel my account!!!!!
January 20, 2024
Unprompted review
Reply from Kicksta
Dear Amber,
Thank you for taking the time to share your feedback with us. We sincerely appreciate your input and apologize for any inconvenience caused by not meeting your expectations.
We understand the importance of a straightforward cancellation process, and we want to assure you that we continuously strive to make it as simple as possible for our customers. Your concerns are of utmost importance to us, and we are committed to addressing them immediately.
I'm pleased to inform you that your subscription has been successfully canceled, and no payment has been deducted from your account. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to our customer support team.
Once again, we appreciate your feedback, and we value your business. We hope to have the opportunity to serve you better in the future.
Sincerely,
Kicksta Team
The customer service is on point
The customer service is on point, they respond very fast ans they help me to understand what target I need to change. I’m a busy mom so it helps a lot while I’m doing others things. Thanks a lot!!!
January 19, 2024
Unprompted review
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