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Rated 5 out of 5 stars

We have used Jack and the team several times now, Jack is friendly, professional and transparent about what work needs doing. Always great quality work too! Our go to for any plumbing work :)

Rated 5 out of 5 stars

Jack and his team have been fantastic - real experts, and very professional and friendly. From tracking down and fixing any number of problems with the central heating system we inherited to installin... See more

Rated 5 out of 5 stars

The cold water mains connection behind our washing machine leaked badly. A neighbour recommended Jack. I called him at 5pm and he was with us by lunchtime the next day. He identified the leak, explain... See more

Rated 5 out of 5 stars

Newly moved into our home, the washing machine had broken! Bought a replacement and needed the unit plumbed in. Not knowing anyone in the area I researched and saw Jack was highly recommended. Rang... See more

Company replied

Company details

  1. Gas Installation Service
  2. Plumber

Information provided by various external sources

We are a family run business based in Pulborough, West Sussex. Jack has been working as a qualified plumber since 2010. We are on the Checkatrade.com website where customers have left comments regarding our previous work. We offer full plumbing and heating services throughout the Sussex area as well as parts of Hampshire and Surrey. Our service offering includes Boiler installation, repairs and Servicing for all makes and models, Heating repairs and upgrades, Landlord Gas Safety Certificates, Bathroom Refurbishments, Condensing Boiler Replacements and unvented hot water systems. As an accredited installer we highly recommend Worcester boilers for their quality, reliability and efficiency but most of all their guarantee (10 Years). If you need a new boiler please get in touch to discuss your needs. Gas and water installations should always be carried out by a qualified professional because even a small fault can cause considerable damage. For more information or a free no obligation quote please call us on 07590 414 641 or if you prefer you can email us.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

43 reviews

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Rated 5 out of 5 stars

Consistently Good!

We have used Jack and the team several times now, Jack is friendly, professional and transparent about what work needs doing. Always great quality work too! Our go to for any plumbing work :)

April 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Jack and his team have been fantastic

Jack and his team have been fantastic - real experts, and very professional and friendly. From tracking down and fixing any number of problems with the central heating system we inherited to installing our new gas boiler, Jack, Ash and the whole team have done an excellent job and been a pleasure to work with. Thoroughly recommend them.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great Company to deal with

Following a burst outside pipe during a recent cold snap, I contacted Kidwell Plumbing who couldn't have been more helpful. He managed to fit us in and came and cut the burst part of the pipe out, reattached everything and gave us great tips as to how to prevent it happening again. He was polite and kept us informed throughout. Would highly recommend!

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

highly professional company, great result

highly professional company. quick to respond to our call, on a very cold day two weeks ago. after a detailed discussion, we decided on a new boiler. quoted for, delivered and installed within10 days by 3 great people. I highly recommend this company

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service from Jack

Brilliant service from Jack in response to an urgent request for help with a problem with our hot water supply. He immediately recognised the problem and resolved it quickly.

November 26, 2025
Unprompted review
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Reply from Kidwellplumbing

Hi Neil,

Thanks for your kind words. We always do our best to get to everyone as quickly as possible and resolve the matter in that first visit

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Rated 5 out of 5 stars

wonderful service

Jack gives wonderful service and this visit was no exception. problem identified and sorted. Thanks Jack

October 18, 2025
Unprompted review
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Reply from Kidwellplumbing

Hi John, thanks for your review. We aim to do our best

Rated 5 out of 5 stars

Greta Plumbing and Heating Service

Jack has looked after our heating and plumbing requirements for several years. He has always been highly responsive, takes a very professional approach and is a nice chap to have working in the house. We regard is advice as of there highest order and very reliable from both plumbing and common-sense perspectives.

September 12, 2025
Unprompted review
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Reply from Kidwellplumbing

Thank you for your kind review. We always aim to please!

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Rated 5 out of 5 stars

Personable and professional

Have worked with Jack for a few years now and always found him to be professional, knowledgeable and personable. With a good knack at problem solving and being able to pivot

November 20, 2024
Unprompted review
Rated 5 out of 5 stars

Boiler Service

Boiler Service. Jack did a boiler service on 31st July. He did a thorough job. Jack is always friendly and helpful. We will have the ensuite bathroom converted into a walk in shower after Christmas and Jack has been most helpful in giving us ideas and suggestions for places to go and see examples, tiles etc.
I have fully confident in recommending Jack, who we have used for 7 years now.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient quick fix job

We had a broken toilet seat and could not get it off to change it. I emailed Jack and asked for advice and he very promptly gave me an idea on how to get it off. We still couldn't do it. I emailed Jack again and Ash came within 24 hours - 5 minute job and sorted it. I would definitely recommend Kidwell plumbing, they have always been so helpful and efficient, we have used them many times.

August 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Highly recommended Plumbing Specialists

We hired Kidwell Plumbing to install a new boiler, hot water cylinder, replace several radiators and refurbish the downstairs cloakroom in our home.
The installation was completed to an extremely high standard and both Jack and Ash were amazing and a pleasure to have working in our home.
They were both punctual, professional and communicated with us clearly throughout the project.
Even when I made a mistake with the choice of toilet, they took it in their stride and organised a replacement. Ash even went the extra mile and returned on Saturday morning to finish the install.
I would highly recommend Kidwell Plumbing to anyone looking for skilled, honest and reliable plumbing and heating specialists.
We have already organised for them to come back and renovate our main bathroom and en-suite!

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend - trustworthy and reliable

I’d highly recommend Jack. Have used him several times, most recently to install a boiler and a new bathroom. Jack is knowledgable, consciousness and a perfectionist. He is friendly, trustworthy and reliable and I always feel confident that he’ll do a great job.

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Look No Further than Kidwell Plumbing

We’ve used Jack for years - trustworthy, reliable, reasonably priced and incredibly skilled and knowledgeable. He fitted our new bathroom and new gas central heating systems at our previous two properties; most recently Jack moved and fitted our washing machine. Jack is incredibly courteous and his handiwork is impeccable. I couldn’t recommend a better plumber than Jack.

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

Untrustworthy

We had an underfloor heating system installed, but not completed, we had to find an electrician to complete the work, having understood that Kidwell would deliver a functioning system. I caught Kidwell throwing out the warranty paperwork, when challenged he claimed it had been registered online, which subsequently proved to be not true.

May 30, 2025
Unprompted review
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Reply from Kidwellplumbing

Hi James,

Thanks for your review. Unfortunately what you have said is not accurate.

All the electrical work of the for the underfloor heating was always to be undertaken by an electrician as you have to be fully qualified electrician to undertake this work. This was price for separately by the builder's electrian as well you know!

All Benchmark paperwork was left with yourself after running through how the underfloor heating manifold, all system controls, boiler and cylinder all works. I imagine this paperwork got lost during your building process as the house was upside down most of the time.

It's just a shame that I get the blame for it when it was all completed and left with yourself a couple of years ago!

As I explained to you at the time, unfortunately as I am not the homeowner, I cannot register the product with the manufacturer.

I even went above and beyond to get your underfloor heating up and running years after completion when the thermostatic valve failed inside the manifold. Even paying for the part out of my own pocket to get everything up and running for you.

I'm not sure what else I could have done to satisfy you. All the best with your future plumbing issues

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Rated 5 out of 5 stars

Really helpful and fantastic service

Really helpful. Fantastic service. Responded quickly and helped me initially over the phone explaining what was happening and how to do as much as I could myself to minimise damage before he arrived. So helpful and professional. Would thoroughly recommend.

March 4, 2025
Unprompted review
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Reply from Kidwellplumbing

Thanks for your review. Glad we could help.

Rated 5 out of 5 stars

If only all tradespeople were as good as this company.

If only all tradespeople were as helpful, efficient, tidy and willing to deal with an emergency as well as Jack from Kidwell Plumbing! He is brilliant at explaining what might be going wrong, dealing with the problem and then advising how to proceed from then on. I can heartily recommend this company for all plumbing and heating issues.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

Newly moved into our home

Newly moved into our home, the washing machine had broken! Bought a replacement and needed the unit plumbed in. Not knowing anyone in the area I researched and saw Jack was highly recommended. Rang him and arranged a time. Jack was incredibly helplful and patient answering all my questions. Washing machine sorted AND he also sorted the Worcester Combi boiler and made sure everything was working smoothly. Very patiently also answered my questions. Jack - absolute life saver, thank you so very much.

September 19, 2024
Unprompted review
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Reply from Kidwellplumbing

Thank you Lucy for the review. Always happy to help.

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